Insurance & Medical Aid · Contact details
First for Women Contact Details
The First for Women contact number is 0861 33 93 39 for new quotes, existing customers, claims, support and complaints on car, home, building and personal accident cover. The First for Women email address is first@firstforwomen.co.za, while life insurance enquiries use 0860 10 51 94 and lifeservices@firstforwomen.co.za. For 24-hour emergency assistance, call 0860 10 42 12. The brand writes its name as 1st for Women and is sometimes shortened to FFW. First for Women’s contact page does not list a WhatsApp number. Every detail below was read from firstforwomen.co.za on 14 September 2026.
First for Women contact details at a glance
| Insurance | Customer service and sales | Claims | |
|---|---|---|---|
| Short-term (car, home, building, personal accident) | 0861 33 93 39 | 0861 33 93 39 | first@firstforwomen.co.za |
| Life insurance | 0860 10 51 94 | 0861 11 18 05 | lifeservices@firstforwomen.co.za |
| Business insurance | 0861 00 33 28 | 0861 53 78 72 | businessadmin@businessins.co.za |
| Other lines | Contact |
|---|---|
| 24-hour emergency assistance | 0860 10 42 12 |
| International assist | +27 11 694 6694 |
| Emergency fallback if you cannot find your policy documents | 0861 00 55 85 (follow the emergency prompts) |
| Broker queries | 0800 1000 11 |
| Complaints | 0860 22 21 78, disputeresolution@firstforwomen.co.za |
| Compliments | 0861 11 18 05, disputeresolution@firstforwomen.co.za |
| Fraud hotline | 0861 11 56 53, lifeservices@firstforwomen.co.za |
| Car warranty quote | Online quote or Call Me Back form on the 1st for Women vehicle warranty page, or 0861 33 93 39 |
| FSP number | FSP 15261 (First for Women Insurance Company Limited); long-term policies underwritten by 1Life, FSP 24769 |
| Address | Auto & General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191 |
| Postal address | PO Box 11250, Johannesburg, 2000 |
First for Women claims contact number and email
For a car, home, building or personal accident claim, use 0861 33 93 39. The same number handles customer service and sales for these short-term insurance products, while written contact goes to first@firstforwomen.co.za.
Life insurance claims have a separate claims number, 0861 11 18 05. Life insurance customer service and sales use 0860 10 51 94, with lifeservices@firstforwomen.co.za as the published life insurance email address. Business insurance claims use 0861 53 78 72 or businessadmin@businessins.co.za, while business insurance customer service and sales use 0861 00 33 28.
After an accident or breakdown, the emergency assistance number is 0860 10 42 12. If you are abroad, use international assist on +27 11 694 6694. If you cannot find your policy documents, the emergency fallback number is 0861 00 55 85 and you should follow the emergency prompts.
The 1st for Women app is available on Google Play, the Apple App Store and AppGallery. The page describes the app as offering 24/7 accident and roadside assistance, mobile crash detection, and assessment and claims support.
First for Women customer care number and operating hours
The main First for Women customer care number for short-term insurance is 0861 33 93 39. Sales and support hours differ, and life insurance has its own operating hours.
| Day | Sales | Support | Life insurance |
|---|---|---|---|
| Monday to Friday | 08:00 to 19:00 | 08:00 to 17:00 | 08:00 to 18:00 |
| Saturday | 08:00 to 13:00 | 08:00 to 13:00 | 08:00 to 13:00 |
| Sunday | Closed | Closed | Not stated |
| Public holidays | 08:00 to 13:00 | Closed | Not stated |
There is a conflict in the published Saturday support hours. The hours table gives Saturday support as 08:00 to 13:00, while the FAQ on the same page gives Saturday support hours as 09:00 to 13:00. To avoid the difference, aim for after 09:00 on a Saturday. Emergency assistance on 0860 10 42 12 is available 24 hours a day.
First for Women email address
For car, home, building and personal accident cover, the First for Women email address is first@firstforwomen.co.za. Life insurance uses lifeservices@firstforwomen.co.za, while business insurance uses businessadmin@businessins.co.za.
Complaints use disputeresolution@firstforwomen.co.za. The same email address is listed with the compliments contact. The fraud hotline entry lists lifeservices@firstforwomen.co.za alongside the fraud telephone number.
First for Women cancellation
First for Women says policy or personal detail changes should be handled by contacting it directly or by logging in to your 1st for Women online profile so that your identity can be verified. The contact page does not describe a separate cancellation process. For short-term insurance, use support on 0861 33 93 39. For life cover, use 0860 10 51 94.
The page advises asking for a cancellation to be confirmed in writing and keeping the reference number. First for Women’s FAQ also says policies are paid a month in advance, so there is no pro-rata refund if you cancel mid-month. For more detail, see First for Women cancellation contact details.
First for Women emergency assistance
For emergency and roadside assistance, call 0860 10 42 12. The emergency line is available 24 hours a day. International assist uses +27 11 694 6694, and the fallback number for an emergency when you cannot find your policy documents is 0861 00 55 85, where you should follow the emergency prompts.
The Guardian Angel Lifestyle Assistance benefits listed by 1st for Women include Guardian Angel on Call with mobile crash detection, Road Assist with 24/7 roadside help, Home Assist for plumbers, electricians, locksmiths and glaziers, Medical Assist with 24/7 telephonic advice, Finance, Tax and Legal Assist, and Concierge Assist. First for Women says all benefits are product dependent.
Safety features described as built into every policy include trip monitoring, an unlimited panic button shared with 5 loved ones, Stand By Me, where a Guardian Angel waits with you, and Guardian Lift to a place of safety after a breakdown.
First for Women complaints and fraud contacts
For a complaint, use 0860 22 21 78 or disputeresolution@firstforwomen.co.za. The page advises quoting your policy number and any claim reference. Compliments use 0861 11 18 05 and disputeresolution@firstforwomen.co.za.
To report fraud or suspicious activity, use the fraud hotline on 0861 11 56 53 or lifeservices@firstforwomen.co.za. First for Women says all reports are handled confidentially.
First for Women WhatsApp number
First for Women’s contact page lists phone numbers, email addresses, a call-back form and the app, but it does not list a WhatsApp number. For written contact about short-term insurance, use first@firstforwomen.co.za. For life cover, use lifeservices@firstforwomen.co.za.
A WhatsApp number claiming to represent First for Women should therefore be treated with caution unless it can be matched on firstforwomen.co.za.
First for Women head office and FSP number
First for Women Insurance forms part of Telesure Investment Holdings (TIH), which owns and operates several insurance brands in South Africa. It was established in 2004 as South Africa’s first insurance offering designed specifically for women.
First for Women Insurance Company Limited is a licensed non-life insurer with FSP 15261. Its long-term policies are underwritten by 1Life, FSP 24769.
The head office address is Auto & General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191. The postal address is PO Box 11250, Johannesburg, 2000. 1st for Women publishes this one address only. It sells direct through its call centre, so there are no regional branches in Port Elizabeth, Gauteng or elsewhere. The main contact number can be used from anywhere in South Africa on 0861 33 93 39.
First for Women car insurance, warranty and car hire
1st for Women car cover options are Comprehensive, Third-Party Fire and Theft, Third-Party Only and 4×4. Add-ons listed on the page include Tyre and Rim, Auto Top-Up Plus and Vehicle Value Protect. For car insurance quotes and claims, call 0861 33 93 39.
First for Women warranty contact number
1st for Women Car Warranty covers cars up to 14 years old, with unlimited cover on up to 45 components plus a Breakdown Assist benefit covering towing, locksmith and emergency fuel. There is no separate warranty department number on the page. The vehicle warranty page provides an online quote and a Call Me Back form, while the general number is 0861 33 93 39.
First for Women car hire and car rental
1st for Women does not rent cars. Car hire is an optional extra that can be added to its Comprehensive Car Insurance.
First for Women life cover, funeral cover and loans
The life insurance range is underwritten by 1Life. The page describes life cover up to R10 million, with add-ons such as All Woman Dread Disease Cover. Life cover enquiries use 0860 10 51 94 or lifeservices@firstforwomen.co.za.
firstforwomen.co.za does not list a funeral policy. It also does not list a loan product. Its FAQ says the Cash Back Bonus has no loan value. Premium and billing queries go to support on 0861 33 93 39.
First for Women call back, quotes and online profile
To request a call back, the contact page provides a “Call me for a quote” form that asks for your name, contact number and insurance type. First for Women says a consultant will contact you within one business day and that you can mention a preferred time in the message field.
The page says quotes are free and carry no obligation to take up a policy. You can also call 0861 33 93 39 and the team will direct your call. For policy or personal detail changes, First for Women says you can contact it directly or log in to your 1st for Women online profile so that your identity can be verified.
First for Women broker queries
Broker queries have a separate contact number, 0800 1000 11. This is distinct from the main short-term customer service and sales number, 0861 33 93 39.
Frequently asked questions
What is the First for Woman contact number?
The First for Women contact number is 0861 33 93 39 for car, home, building and personal accident cover. The 24-hour emergency assistance number is 0860 10 42 12.
What is the First for Woman email address?
The email address for short-term insurance is first@firstforwomen.co.za. Life insurance uses lifeservices@firstforwomen.co.za, and business insurance uses businessadmin@businessins.co.za.
What is the First for Woman claims contact number?
For car, home, building and personal accident claims, call 0861 33 93 39. Life insurance claims use 0861 11 18 05, while business insurance claims use 0861 53 78 72.
How do I cancel a First for Woman policy?
The contact page does not describe a separate cancellation process. For short-term insurance, contact support on 0861 33 93 39; life cover uses 0860 10 51 94. The page advises asking for written confirmation and keeping the reference number.
Does First for Women have a WhatsApp number?
First for Women’s contact page does not list a WhatsApp number. It lists telephone numbers, email addresses, a call-back form and the app.
Who owns First for Women insurance company?
First for Women Insurance forms part of Telesure Investment Holdings (TIH). Its head office is at Auto & General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191.
What is the First for Women FSP number?
First for Women Insurance Company Limited is FSP 15261. Its long-term policies are underwritten by 1Life, FSP 24769.
What benefits does First for Women offer?
Guardian Angel Lifestyle Assistance includes Guardian Angel on Call, Road Assist, Home Assist, Medical Assist, Finance, Tax and Legal Assist, and Concierge Assist. First for Women says the benefits are product dependent.
Does First for Women offer funeral cover or loans?
firstforwomen.co.za does not list a funeral policy or a loan product. Its life range includes life cover up to R10 million, and life cover enquiries use 0860 10 51 94.
Sources
- 1st for Women Contact Us page, including call centre hours, complaints and fraud contacts, and FAQs, firstforwomen.co.za/contact-us, read 14 September 2026
- 1st for Women Contact Us, About Us, Guardian Angels Lifestyle Assist, Vehicle Warranty, Comprehensive Car Insurance, Life Insurance and FAQs pages, firstforwomen.co.za, read 25 September 2026