First for Women Cancellation Contact Details

First for Women does not publish a separate cancellation number. A cancellation goes through the customer service line for the type of policy you hold, and short-term cover and life cover are handled by different teams on different numbers. Using the wrong one is the usual reason a cancellation takes longer than it should.

Official provider route

• Car, home, building, motorcycle and personal accident cover, which First for Women groups as short-term insurance: 0861 33 93 39, the customer service, sales and claims line, or email first@firstforwomen.co.za
• Life cover: 0860 10 51 94, the life customer service line, or email lifeservices@firstforwomen.co.za. Life policies are underwritten by 1Life Insurance Limited, so they are administered separately
• Business insurance: 0861 00 33 28, or email businessadmin@businessins.co.za
• If you are not sure which product you hold, First for Women asks you to call 0861 33 93 39 and be routed

Cancelling a policy

• Call the service line for your product and ask for the cancellation to be logged, then ask for a reference number before you end the call
• Ask for the effective date of the cancellation and the date the last debit order will run. A cancellation logged mid-month does not always stop that month collection
• Ask for written confirmation by email. A verbal cancellation with no reference is the hardest thing to prove later if a premium is still collected
• Do not simply stop the debit order at your bank. The policy stays on the books, arrear premiums can be raised, and cover may lapse rather than being cancelled cleanly
• Ask whether a cooling-off period still applies to your policy, which depends on the product and how recently it started

Before you cancel

• Check whether the cover is tied to something else, such as a vehicle finance agreement or a bond, which may require you to hold insurance
• Confirm whether any add-ons cancel with the main policy or separately, including tyre and rim cover, scratch and dent, car warranty, portable possessions and cellphone or laptop cover
• If you are replacing the cover, line up the new policy start date against the cancellation date so you are never uninsured for a day
• If you have an open claim, ask how cancelling affects it before you confirm

Escalation route

• If a cancellation is not actioned or a premium is taken after the agreed date, use the First for Women complaints line on 0860 22 21 78 or email disputeresolution@firstforwomen.co.za, quoting your cancellation reference
• If the complaint is still unresolved, the National Financial Ombud Scheme handles insurance disputes on 0860 800 900 once the insurer has had a chance to respond
• To report suspected fraud on a policy, First for Women publishes a fraud hotline on 0861 11 56 53

Sources

• First for Women contact page, for the short-term, life and business service numbers, the product mailboxes, the complaints number and dispute resolution mailbox, and the fraud hotline
• First for Women contact page product descriptions, for which cover types fall under short-term insurance and for the statement that life cover is underwritten by 1Life Insurance Limited