First for Women Cancellation Contact Details

For First for Women contact and cancellation queries, use 0861 33 93 39 for short-term insurance or 0860 10 51 94 for life cover, depending on the policy you hold. Short-term policy queries can also go to first@firstforwomen.co.za, while life policy queries can go to lifeservices@firstforwomen.co.za. First for Women does not publish a separate cancellation number, so cancellations are handled through the customer service route for the relevant product.

First for Women contact details

What you need	Contact
Short-term insurance customer service, sales and claims	0861 33 93 39
Short-term insurance email	first@firstforwomen.co.za
Life customer service	0860 10 51 94
Life customer service email	lifeservices@firstforwomen.co.za
Business insurance	0861 00 33 28
Business insurance email	businessadmin@businessins.co.za
Complaints	0860 22 21 78
Dispute resolution email	disputeresolution@firstforwomen.co.za
National Financial Ombud Scheme	0860 800 900
Fraud hotline	0861 11 56 53

First for Women cancellation contact number

First for Women does not publish a separate cancellation number. For car, home, building, motorcycle and personal accident cover, which First for Women groups as short-term insurance, use 0861 33 93 39. For life cover, use the separate life customer service line on 0860 10 51 94. Life policies are underwritten by 1Life Insurance Limited, so they are administered separately.

If you are not sure which product you hold, First for Women asks you to call 0861 33 93 39 and be routed. Business insurance is handled on 0861 00 33 28 or by email at businessadmin@businessins.co.za.

How to cancel a First for Women policy

• Call the service line for your product and ask for the cancellation to be logged, then ask for a reference number before you end the call.
• Ask for the effective date of the cancellation and the date the last debit order will run. A cancellation logged mid-month does not always stop that month collection.
• Ask for written confirmation by email. A verbal cancellation with no reference is the hardest thing to prove later if a premium is still collected.
• Do not simply stop the debit order at your bank. The policy stays on the books, arrear premiums can be raised, and cover may lapse rather than being cancelled cleanly.
• Ask whether a cooling-off period still applies to your policy, which depends on the product and how recently it started.

First for Women claims and customer service

The short-term contact number 0861 33 93 39 is the customer service, sales and claims line for car, home, building, motorcycle and personal accident cover. If you have an open claim and are considering cancelling, ask how the cancellation affects that claim before you confirm the cancellation.

Before cancelling, also check whether the cover is tied to something else, such as a vehicle finance agreement or a bond, which may require you to hold insurance. Confirm whether any add-ons cancel with the main policy or separately, including tyre and rim cover, scratch and dent, car warranty, portable possessions and cellphone or laptop cover.

If you are replacing the cover, line up the new policy start date against the cancellation date so you are never uninsured for a day.

First for Women complaints and dispute resolution

If a cancellation is not actioned or a premium is taken after the agreed date, use the First for Women complaints line on 0860 22 21 78 or email disputeresolution@firstforwomen.co.za. Quote your cancellation reference when raising the complaint.

If the complaint is still unresolved, the National Financial Ombud Scheme handles insurance disputes on 0860 800 900 once the insurer has had a chance to respond.

First for Women fraud hotline

To report suspected fraud on a policy, First for Women publishes a fraud hotline on 0861 11 56 53.

Frequently asked questions

What is the First for Women contact number?

For short-term insurance customer service, sales and claims, use 0861 33 93 39. For life cover customer service, use 0860 10 51 94.

What is the First for Women email address?

For short-term insurance, the email address is first@firstforwomen.co.za. For life cover, use lifeservices@firstforwomen.co.za, while business insurance queries can go to businessadmin@businessins.co.za.

What number do I use for a First for Women claim?

The short-term insurance customer service, sales and claims line is 0861 33 93 39.

How do I complain if my cancellation was not actioned?

Use the complaints line on 0860 22 21 78 or email disputeresolution@firstforwomen.co.za, quoting your cancellation reference.

Sources

• First for Women contact page, for the short-term, life and business service numbers, the product mailboxes, the complaints number and dispute resolution mailbox, and the fraud hotline
• First for Women contact page product descriptions, for which cover types fall under short-term insurance and for the statement that life cover is underwritten by 1Life Insurance Limited