Banking & Finance · Contact details
Alexander Forbes Pension Fund Contact Details
The Alexander Forbes pension fund contact number for fund members is 0860 000 381, the My Money Matters Centre advice line. Most people looking for the Alexander Forbes pension fund belong to the Alexander Forbes Retirement Fund, its umbrella fund, through an employer. Members of that fund have this dedicated advice line, separate from Alexforbes’ general number. Use it for questions about your own savings and choices.
Alexander Forbes Retirement Fund contact details
| Route | Details |
|---|---|
| My Money Matters Centre, for fund members | 0860 000 381 |
| My Money Matters email | mymoneymatters@alexforbes.com |
| Alexforbes central line | 0860 100 333 |
| Alexforbes WhatsApp | 060 043 9601 |
| General email | info@alexforbes.com |
| Member login | Through AF Connect on the fund’s page |
What the Alexander Forbes Retirement Fund is
The Alexander Forbes Retirement Fund is described as the group’s flagship umbrella fund: one fund that many employers join, instead of each running its own. Alexforbes says the fund implemented the two-pot retirement system, which is where a savings withdrawal request starts. Alexforbes also runs preservation funds and retirement annuities for individuals, which are separate products with their own statements.
What to have ready when you call the My Money Matters Centre
- Your ID number and the name of your employer
- Your member number, from a benefit statement if you have one
- Your date of exit, if you have left the employer
Where Alexforbes is based
Alexforbes is at 115 West Street, Sandton, 2196. If you think you have retirement money from an old employer that was never paid out, Alexforbes’ unclaimed benefits page explains the free routes for finding a benefit, and nobody needs to be paid a share of your benefit to trace it.
Complaints and unclaimed benefits
Use the Complaints and Report Fraud links in the Alexforbes site footer first. A complaint about a retirement fund that is not resolved goes to the Pension Funds Adjudicator, 080 074 4444 or enquiries@pfa.org.za (verified on pfa.org.za on 18 August 2026).
Frequently asked questions
What is the Alexander Forbes pension fund contact number?
For members of the Alexander Forbes Retirement Fund, the My Money Matters Centre on 0860 000 381. The general Alexforbes central line is 0860 100 333.
What is the Alexander Forbes pension fund email address?
Members email mymoneymatters@alexforbes.com. General enquiries go to info@alexforbes.com.
Does Alexander Forbes have a WhatsApp number?
Yes. Alexforbes publishes 060 043 9601 as its WhatsApp number.
What is the Alexander Forbes Retirement Fund?
The group’s flagship umbrella fund: one fund that many employers join, instead of each running its own. Alexforbes says it has implemented the two-pot retirement system.
How do I check an unclaimed Alexander Forbes benefit?
Alexforbes’ unclaimed benefits page explains the free routes for finding a benefit, and nobody needs to be paid a share of your benefit to trace it. Have your ID number and the name of the employer ready.
Sources
- Alexander Forbes Retirement Fund: invest.alexforbes.com/za/en/afrf
- Alexforbes contact information, site footer: invest.alexforbes.com