iKhokha is a South African payments company providing card machines and related business tools to small and medium merchants. The contact routes below were read from the iKhokha website on 31 August 2026.
Official contact channels
- Support telephone: 087 222 7000, or +27 87 222 7000 from outside South Africa
- WhatsApp: 066 487 6860
- Email: [email protected]
- Address: 1 Nokwe Avenue, Umhlanga Ridge, 4319
- Office hours: Monday to Friday, 9:00 to 17:00
iKhokha also runs a chatbot named Kelly on its website and a request-a-callback option, both of which it offers alongside WhatsApp as instant alternatives to the phone queue.
What this organisation provides
iKhokha supplies card machines to merchants, along with the account and reporting tools that go with them, and offers funding products to businesses that trade through its devices. Because its customers are businesses taking payment from the public, a device fault has an immediate revenue consequence – which is why the WhatsApp and callback routes matter more here than they would for a consumer service.
Before contacting support, have your merchant or account number, the serial number of the card machine, and the date and approximate time of any transaction in dispute. For a settlement query, have the bank account the funds should have reached. iKhokha also publishes a store locator and retail locations page, since its devices are sold through retail partners as well as directly.
Address and operating information
iKhokha invites visitors to its offices at 1 Nokwe Avenue, Umhlanga Ridge, 4319, in KwaZulu-Natal, and publishes office hours of Monday to Friday, 9:00 to 17:00. It does not publish weekend or public holiday cover.
That gap is worth planning around. Card machines are busiest exactly when the support office is closed – weekends, month-end Saturdays and public holidays. If you trade at those times, test the device and confirm settlement before the Friday close rather than discovering a fault on a Saturday morning.
Support and escalation routes
Raise the matter with support on 087 222 7000 or [email protected] and ask for a reference. Put anything involving money in writing, by email or WhatsApp, so the record carries a timestamp.
If iKhokha does not resolve it, the route depends on the issue:
- Payments, settlement and any funding product: National Financial Ombud Scheme, 0860 800 900, [email protected]
- Business funding advanced as credit: National Credit Regulator, 0860 627 627, [email protected]
Note that ombud schemes are designed primarily for consumers, and a complaint from a business may fall outside their mandate depending on its size. Ask when you lodge it, and if the answer is no, the remedy is contractual and a legal route rather than an ombud one.
Sources
- ikhokha.com contact page, read 31 August 2026
- nfosa.co.za and ncr.org.za published contact details