Banking & Finance · Contact details
iKhokha Contact Details
The iKhokha contact number is 087 222 7000 (+27 87 222 7000), and iKhokha support can also be reached by email at support@ikhokha.com or on WhatsApp at 066 487 6860. iKhokha’s FAQ page gives support hours of Monday to Friday 08:00 to 19:30 and weekends 08:00 to 17:00. iKhokha’s office is at 1 Nokwe Avenue, Umhlanga Ridge, 4319, open to visitors Monday to Friday, 9am to 5pm. Every detail below was read from ikhokha.com and help.ikhokha.com on 17 September 2026.
iKhokha support contact details
| What you need | Contact | Hours |
|---|---|---|
| iKhokha support phone | 087 222 7000 (+27 87 222 7000) | Mon to Fri 08:00 to 19:30; weekends 08:00 to 17:00 |
| Support email | support@ikhokha.com | Same support hours |
| 066 487 6860 (wa.me/27664876860) | Chatbot Kelly answers instantly | |
| Callback | “Get a Callback” on ikhokha.com | |
| Link a card machine to your profile | link@ikhokha.com (photo of the serial number) | |
| Office (visit us) | 1 Nokwe Avenue, Umhlanga Ridge, 4319 | Mon to Fri 9am to 5pm |
| Help Centre | help.ikhokha.com | Always available |
iKhokha’s contact and Help Centre pages say you can “get help instantly on WhatsApp, our chatbot Kelly, or by requesting a callback”, and that you can also call 087 222 7000 or email support@ikhokha.com. When you email, use the email address registered on your iKhokha profile, and for profile changes mention the exact detail you want changed (for example your mobile number or business name); iKhokha says some profile changes must be verified manually for your security.
Common iKhokha support queries
- Card machine not working: iKhokha’s FAQ says first make sure the device is charged and connected. To force a reboot, hold the power button for 10 seconds, reconnect to WiFi or mobile data, then log in to the app again. If the problem continues, email support@ikhokha.com or call 087 222 7000.
- Linking a card machine: email a photo of the machine’s serial number to link@ikhokha.com from your registered email address.
- Changing banking details: log in to the iK Dashboard, open Business Profile and then Banking Details, click Edit, enter the new bank details and confirm with the verification code sent to your email.
- Password reset: click “Forgot Password” on the login screen and follow the email prompts. You log in on the iKhokha app or at dashboard.ikhokha.com with your registered email or mobile number.
- Refunds: issue refunds from the iK Dashboard. For iK Pay Link payments you can refund through the app, provided you have enough unsettled funds to cover the refund.
The Help Centre’s top queries include why a card machine is not connecting to the network, how to update your business name, getting a breakdown of the deductions from a payout, why prepaid vouchers are unavailable on a card machine, and how to transfer ownership of an iKhokha card machine to someone else. It also shows a service status banner, so check it before calling about an outage.
iKhokha fees and payouts
iKhokha’s FAQ says card-present transaction fees start from 2.75% (excluding VAT), online payments range from 2.00% to 3.25%, and there is a R2.50 daily payout fee; rates may decrease as your sales grow, and the pricing page has the full current rates. Payouts reach your bank account within 1 to 3 business days. If you bank with FNB or Absa you are paid the next business day, and with Nedbank or an iK Debit Card you are paid twice a day, same day. To view past transactions, open the iKhokha app and go to Manage, Sales Analytics, History.
Signing up and card machines
To sign up, iKhokha directs you to signup.ikhokha.com, where you enter your email and mobile number, create a password, and complete your personal and business profile, including a face scan for identity verification. South African citizens need a valid ID and proof of address; non-citizens need a valid passport and a selfie holding the passport. iKhokha sells three ways to take card payments: the iK Flyer, a touchscreen card machine with a built-in receipt printer (listed at R1 499), the iK Flyer Lite, a portable machine without a printer (listed at R699, down from R999), and iK Tap on Phone, which accepts contactless payments on an NFC-enabled Android phone. The machines accept Visa, AMEX and Mastercard, plus Apple Pay and Google Pay.
Where to buy iKhokha in store
iKhokha’s Retail Locations page says its card machines are available at all Makro stores and at selected Builders, Game, Spar, Boxer, Checkers, Waltons, Nashua and Build It stores. Its Store Locator lists iK Stores and kiosks including Soweto, Hillbrow, Umlazi, Isipingo, Phoenix, Daveyton, Mthatha, Pietermaritzburg, Tembisa, Khayelitsha and Gugulethu, and kiosks at Vangate, N1 Value Centre, Golden Acres, Theku Mall in Newcastle, Paledi Mall in Polokwane, Lowveld Mall in Hazyview and Lakeside Mall in Richards Bay. Use the Store Locator on ikhokha.com for each store’s directions before you visit.
About iKhokha
iKhokha provides card machines, online payment tools (iK Pay Link, iK Invoice, iK Webstore, iK Pay Gateway, iK Buy Button and the iK Pay API), the iK Dashboard and iKhokha App, the iK Debit Card, iK Cash Advance business funding, iK Prepaid sales of airtime, data, electricity and vouchers, and iK POS. Its website says it won MTN’s 2023 App of the Year. Its site footer links to its Terms and Conditions, PAIA Manual, Returns Policy and Privacy Policy.
Sources
- iKhokha Contact Us, FAQ, Retail Locations and Store Locator pages, ikhokha.com, read 17 September 2026
- iKhokha Help Centre, help.ikhokha.com, read 17 September 2026