Banking & Finance · Contact details
Nedbank Small Business Contact Details
The Nedbank Small Business contact number is 0800 116 400, answered 24 hours a day, with the email address smallbusinessservices@nedbank.co.za. From outside South Africa the number is +27 31 820 5915. Nedbank says this desk is for businesses with an annual turnover below R30 million.
Nedbank Small Business contact details at a glance
| What it is for | Contact |
|---|---|
| Small Business Services call centre (turnover under R30 million) | 0800 116 400, 24/7; from abroad +27 31 820 5915; smallbusinessservices@nedbank.co.za |
| Agriculture, franchise and medical professional clients | industry@nedbank.co.za |
| Foreign-owned businesses | nreb@nedbank.co.za |
| Lost or stolen cards, including business cards | 0800 110 929, all hours; from abroad +27 10 217 4330 |
| Merchant Helpdesk (card machines, PocketPOS, tap on phone) | 0860 114 966, every day 07:00 to 21:00 |
| Business insurance | 0800 333 111, Monday to Friday 08:00 to 16:30 |
| Commercial Banking (larger businesses) | 0860 555 333; from abroad +27 10 217 4012; business@nedbank.co.za |
Nedbank does not publish a separate phone line for the small business credit card or for overdraft queries. Both are handled through the Small Business Services desk or your relationship banker. There is no Nedbank Small Business WhatsApp number on either website.
Nedbank small business credit card contact number
The small business credit card has no separate published phone line. Card queries and applications go through Small Business Services on 0800 116 400 or smallbusinessservices@nedbank.co.za, and a lost or stolen business card goes straight to the card line on 0800 110 929, all hours. The card itself needs a minimum annual turnover of R150,000, carries a R58 monthly service fee and a R287 initiation fee, and gives up to 55 days interest-free.
Nedbank small business call centre hours
The Small Business Services call centre answers 24 hours a day on 0800 116 400, every day. The Merchant Helpdesk runs every day from 07:00 to 21:00, and the business insurance desk answers Monday to Friday 08:00 to 16:30.
Nedbank small business banking address
Nedbank Group’s head office is at 135 Rivonia Road, Sandown, 2196. Its switchboard, +27 10 224 8000, serves the head office and all regional offices in Gauteng, the Eastern Cape, KwaZulu-Natal and the Western Cape, Monday to Friday 08:00 to 16:30. Nedbank does not publish separate small business service unit numbers for Cape Town, KwaZulu-Natal, George, Stellenbosch or Tzaneen. The KZN and Cape desks listed on its contact page belong to Corporate and Investment Banking, which serves businesses with turnover above R750 million, and to Corporate Property Finance.
To visit a branch, such as one in a particular mall or town, use the branch locator on personal.nedbank.co.za (Find a branch). Existing clients can book a meeting with their banker in the Money app or Online Banking: select Get in touch, then View your banker, then Book an appointment.
Small business accounts and lending
Small Business Services is Nedbank’s banking unit for sole proprietors, startups and small to medium businesses. Its accounts include a Startup Bundle for sole owners with less than R1 million turnover (opened online only), Business Bundle 50 and Business Bundle 100 fixed-fee accounts, a Business pay-as-you-use account, and the interest-bearing N5000 account for societies, clubs, body corporates and section 21 non-profit companies. Nedbank’s brochure lists a dedicated relationship banker among the Startup Bundle benefits.
On the lending side, an overdraft is linked to your current account, has no fixed monthly repayment, and is applied for through your banker or a call-back request. GAP Access is a cash advance of R30,000 to R1,5 million for merchants, repaid as a share of card sales through the POS device over six or nine months.
For internet banking, Nedbank offers two platforms: the Money app and Online Banking, which carry no monthly subscription, and the Nedbank Business Hub, a commercial platform for businesses with more advanced needs. Open accounts in Online Banking or the Money app by selecting Apply.
Complaints and fraud lines
- Raise the problem with Small Business Services on 0800 116 400 or with your banker, and ask for a reference number.
- If it is not resolved, log a complaint on the Client Complaints Helpline, 0860 444 000 or +27 11 710 4011 (Monday to Friday 08:00 to 17:00, Saturday 08:00 to 12:00), or at clientfeedback@nedbank.co.za. Nedbank says it gives a reference within 24 hours and aims to resolve complaints within 21 days.
- If you are unhappy with the outcome, appeal to complaintappeals@nedbank.co.za.
If you suspect fraud on a business account or card, call Nedbank’s fraud line, 0800 110 929, straight away. Nedbank lists its ethics mailbox and the Tip-offs Anonymous line separately, for reporting corruption, unethical behaviour and human rights complaints.
Commercial Banking, if your business is bigger
Businesses with larger turnover move to Commercial Banking on 0860 555 333 (from abroad +27 10 217 4012, business@nedbank.co.za). Nedbank’s two contact pages disagree on the cut-off: the contact page says R10 million to R750 million turnover, while the business call-back page says R30 million to R2,5 billion. If your turnover is between R10 million and R30 million, start with Small Business Services and ask to be transferred if needed.
ContactDetails.co.za is an independent directory. We are not Nedbank and cannot see a business account, a card or a credit application.
Frequently asked questions
What is the Nedbank Small Business contact number?
0800 116 400, answered 24 hours a day, or smallbusinessservices@nedbank.co.za. From outside South Africa, call +27 31 820 5915.
What is the Nedbank small business credit card contact number?
There is no separate credit card line. Use Small Business Services on 0800 116 400, or the card loss line on 0800 110 929 if a business card is lost or stolen.
Does Nedbank Small Business have a WhatsApp number?
No. There is no Nedbank Small Business WhatsApp number on either Nedbank website; the written route is smallbusinessservices@nedbank.co.za.
Where is Nedbank Small Business’s head office?
Nedbank Group’s head office is at 135 Rivonia Road, Sandown, 2196, with the switchboard on +27 10 224 8000 during business hours.
What is the Nedbank small business hotline for complaints?
After 0800 116 400, the Client Complaints Helpline is 0860 444 000 or +27 11 710 4011, Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 12:00, or clientfeedback@nedbank.co.za.
Sources
- business.nedbank.co.za: Contact Small Business Services, small business accounts, borrow, small business credit card, digital channels, merchant FAQ, business call-back page and the Small Business Services brochure (PDF), read 16 September 2026
- personal.nedbank.co.za: Contact us (head office, card, CIB, Commercial Banking, insurance, complaints and fraud), read 16 September 2026