Banking & Finance · Contact details
Nedbank Small Business Contact Details
Nedbank Small Business Services answers on 0800 116 400, 24 hours a day, and by email at smallbusinessservices@nedbank.co.za. From outside South Africa the number is +27 31 820 5915. Nedbank says this desk is for businesses with an annual turnover below R30 million. These details were read on business.nedbank.co.za and personal.nedbank.co.za on 16 September 2026.
ContactDetails.co.za is an independent directory. We are not Nedbank and cannot see a business account, a card or a credit application.
Official contact channels
| What it is for | Contact |
|---|---|
| Small Business Services call centre (turnover under R30 million) | 0800 116 400, 24/7; from abroad +27 31 820 5915; smallbusinessservices@nedbank.co.za |
| Agriculture, franchise and medical professional clients | industry@nedbank.co.za |
| Foreign-owned businesses | nreb@nedbank.co.za |
| Lost or stolen cards, including business cards | 0800 110 929, all hours; from abroad +27 10 217 4330 |
| Merchant Helpdesk (card machines, PocketPOS, tap on phone) | 0860 114 966, every day 07:00 to 21:00 |
| Business insurance | 0800 333 111, Monday to Friday 08:00 to 16:30 |
| Commercial Banking (larger businesses) | 0860 555 333; from abroad +27 10 217 4012; business@nedbank.co.za |
Nedbank does not publish a separate phone line for the small business credit card or for overdraft queries. Both are handled through the Small Business Services desk or your relationship banker. There is no Nedbank Small Business WhatsApp number on either website.
What this organisation provides
Small Business Services is Nedbank’s banking unit for sole proprietors, startups and small to medium businesses. Its accounts include a Startup Bundle for sole owners with less than R1 million turnover (opened online only), Business Bundle 50 and Business Bundle 100 fixed-fee accounts, a Business pay-as-you-use account, and the interest-bearing N5000 account for societies, clubs, body corporates and section 21 non-profit companies. Nedbank’s brochure lists a dedicated relationship banker among the Startup Bundle benefits.
On the lending side, an overdraft is linked to your current account, has no fixed monthly repayment, and is applied for through your banker or a call-back request. The Small Business Credit Card needs a minimum annual turnover of R150,000, carries a R58 monthly service fee and a R287 initiation fee, and gives up to 55 days interest-free. GAP Access is a cash advance of R30,000 to R1,5 million for merchants, repaid as a share of card sales through the POS device over six or nine months.
For internet banking, Nedbank offers two platforms: the Money app and Online Banking, which carry no monthly subscription, and the Nedbank Business Hub, a commercial platform for businesses with more advanced needs. Open accounts in Online Banking or the Money app by selecting Apply.
Address and operating information
Nedbank Group’s head office is at 135 Rivonia Road, Sandown, 2196. Its switchboard, +27 10 224 8000, serves the head office and all regional offices in Gauteng, the Eastern Cape, KwaZulu-Natal and the Western Cape, Monday to Friday 08:00 to 16:30. Nedbank does not publish separate small business service unit numbers for Cape Town, KwaZulu-Natal, George, Stellenbosch or Tzaneen. The KZN and Cape desks listed on its contact page belong to Corporate and Investment Banking, which serves businesses with turnover above R750 million, and to Corporate Property Finance.
To visit a branch, such as one in a particular mall or town, use the branch locator on personal.nedbank.co.za (Find a branch). Existing clients can book a meeting with their banker in the Money app or Online Banking: select Get in touch, then View your banker, then Book an appointment.
Nedbank’s two contact pages disagree on the Commercial Banking cut-off. The contact page says R10 million to R750 million turnover, while the business call-back page says R30 million to R2,5 billion. If your turnover is between R10 million and R30 million, start with Small Business Services and ask to be transferred if needed.
Support and escalation routes
- Raise the problem with Small Business Services on 0800 116 400 or with your banker, and ask for a reference number.
- If it is not resolved, log a complaint on the Client Complaints Helpline, 0860 444 000 or +27 11 710 4011 (Monday to Friday 08:00 to 17:00, Saturday 08:00 to 12:00), or at clientfeedback@nedbank.co.za. Nedbank says it gives a reference within 24 hours and aims to resolve complaints within 21 days.
- If you are unhappy with the outcome, appeal to complaintappeals@nedbank.co.za.
- After Nedbank’s final feedback, you can refer the matter to the National Financial Ombud Scheme on 0860 800 900 or info@nfosa.co.za.
If you suspect fraud on a business account or card, call Nedbank’s fraud line, 0800 110 929, straight away. Nedbank lists its ethics mailbox and the Tip-offs Anonymous line separately, for reporting corruption, unethical behaviour and human rights complaints.
Sources
- business.nedbank.co.za: Contact Small Business Services, small business accounts, borrow, small business credit card, digital channels, merchant FAQ, business call-back page and the Small Business Services brochure (PDF), read 16 September 2026
- personal.nedbank.co.za: Contact us (head office, card, CIB, Commercial Banking, insurance, complaints and fraud), read 16 September 2026
- nfosa.co.za published contact details, as listed on Nedbank’s complaints page