Banking & Finance · Support
Nedbank Personal Loan Settlement Contact Details
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Nedbank handles personal loan settlements in the Money app and Online Banking rather than through a dedicated settlement desk: you request the settlement quote there, Nedbank emails it to the address on your profile, and you pay it from the same screen. For help by phone, the Nedbank Contact Centre is 0800 555 111, toll-free and open 24/7. These steps and numbers were read on personal.nedbank.co.za and nedbank.co.za on 16 September 2026.
ContactDetails.co.za is an independent directory and has no connection to Nedbank. We cannot issue a settlement figure, confirm a payment or send a paid-up letter.
Official task/support route
| What it is for | Contact |
|---|---|
| Get a settlement quote (emailed to the address Nedbank has on record) | Money app or Online Banking: Loans, then Features, then Get settlement quote |
| Pay the settlement in the app | Loans, Features, Get settlement quote, Settle loan, then Pay now, or Cash deposit or EFT |
| Pay the settlement on Online Banking | Loans, View more balances, Settle loan |
| Paid-up letter once the loan is settled | Loans, Features, Statement and documents, Documents, Request paid-up letter |
| Phone help with your loan, 24/7 | 0800 555 111 (toll-free), or chat to Enbi in the app |
| Extra payments or a change to the debit order amount | 0860 103 117 (from Nedbank’s personal loans FAQ document) |
| Suspected fraud | 0800 110 929 |
| Complaints | 0860 444 000 or +27 11 710 4011, clientfeedback@nedbank.co.za |
Nedbank does not publish a settlement email address, a settlement phone line, or a bank account number and branch code for personal loan settlements on its public pages. The Cash deposit or EFT option inside the app is where the payment route for your own loan appears.
The lender on the agreement is Nedbank Ltd (Reg No 1951/000009/06, NCRCP16), whose group head office in Sandown, at 135 Rivonia Road, takes calls on +27 10 224 8000 during weekday office hours, 08:00 to 16:30. Branch locations are listed under Find a branch on nedbank.co.za, and the Key Facts Statement also suggests speaking to your banker.
What you need before contacting
Nedbank personal loans run to R400,000 over a maximum of 84 months. Nedbank’s loan details say it charges no early settlement fee and no late penalty fee, and its Key Facts Statement adds that you may pay any amount in advance or settle at any time. The same statement advises requesting a settlement quote first so that you pay off the full balance rather than an estimate.
Two conditions apply to settling in the app: you need a linked cheque, savings or credit card account, and all settlement conditions must have been met. Under Nedbank’s general credit terms, the settlement amount is the outstanding capital plus unpaid fees and interest owed up to the settlement date, and any payment is applied to unpaid interest first, then fees, then capital. The loan terms also give Nedbank the right to settle an existing personal loan from the proceeds if you take out a further loan.
Step-by-step contact process
- In the Money app or Online Banking, request a settlement quote; it is emailed to the address Nedbank has on record.
- Pay the settlement in the app or on Online Banking using the menu paths in the table above.
- For an EFT from another bank, Nedbank’s personal loans FAQ says to pick Nedbank from your bank’s list of approved beneficiaries and use your personal loan account number as the reference. That FAQ dates from the Covid-19 period, so confirm on 0800 555 111 if your bank’s list looks different.
- Once the loan is fully settled, request the paid-up letter yourself. Nedbank’s help centre says it sits in the Documents menu of the settled account, where you can view it, download it or email it to yourself.
If you want to settle because repayments have become unaffordable, Nedbank’s debt assistance team on 0801 114 949 can discuss spreading arrears over time instead.
Escalation route
- Raise a wrong settlement figure or a missing paid-up letter with the Contact Centre on 0800 555 111.
- If it stays unresolved, call the Client Complaints Helpline on 0860 444 000 (Monday to Friday 08:00 to 17:00, Saturday 08:00 to 12:00) or email clientfeedback@nedbank.co.za. Nedbank says it gives a reference number within 24 hours and aims to resolve complaints within 21 days.
- Unhappy with the outcome? Email complaintappeals@nedbank.co.za.
- After Nedbank’s final feedback, a credit dispute can go to the National Financial Ombud Scheme, 0860 800 900 or info@nfosa.co.za.
If someone sends you banking details for a settlement by email, SMS or WhatsApp, do not pay until you have checked them against the app or on 0800 555 111. Suspected fraud goes to 0800 110 929.
Sources
- personal.nedbank.co.za: Help Centre articles on getting a settlement quote, settling your loan and getting your paid-up letter, read 16 September 2026
- personal.nedbank.co.za: Personal loans, personal loan terms and conditions, Key Facts Statement, debt assistance and Contact us pages, read 16 September 2026
- nedbank.co.za: Personal loans FAQs (PDF), read 16 September 2026
- nfosa.co.za published contact details