Nedbank Claims Contact Details

The Nedbank insurance claims line is 0800 333 111, and it answers at any time of day. Nedbank Insurance, part of the Nedbank Group, handles life, funeral, credit life, short-term and business insurance claims, while travel insurance claims are handled by Bryte on Nedbank’s behalf.

This page covers Nedbank insurance claims only. For banking queries, see the main Nedbank contact details page.

Nedbank claims contact details at a glance

Route	Details
Insurance claims and guidance line (24 hours)	0800 333 111
Life cover and credit life claim documents	claims@nedbankinsurance.co.za
Funeral claim documents	funeralclaims@nedbankinsurance.co.za
Short-term (car, home, belongings) claim documents	insurance@nedbank.co.za
Travel insurance claims (local)	0860 8856 201
Travel claim documents (Bryte)	travelclaims@brytesa.com
Business insurance claims email	Callme@nedbankinsurance.co.za
Claim forms and call-back	personal.nedbank.co.za/insure/how-to-claim.html

Official Nedbank claims route

Call 0800 333 111 at any time of day and Nedbank will guide you through the steps for your claim. Claim forms and a call-back request are on Nedbank’s how to claim page. Where you send documents depends on the product:

• Life cover and credit life: email completed documents to claims@nedbankinsurance.co.za, or hand them in at your nearest Nedbank branch.
• Funeral cover: email the completed documents to funeralclaims@nedbankinsurance.co.za. Nedbank aims to pay funeral claims within 30 minutes of receiving all documents.
• Car, home and belongings: after you report the claim, email any documents Nedbank asks for to insurance@nedbank.co.za.
• Travel insurance: call 0860 8856 201 in South Africa and email requested documents to travelclaims@brytesa.com.
• Business insurance: call 0800 333 111 at any time of day, or email Callme@nedbankinsurance.co.za.

What you need before contacting Nedbank

If your claim involves theft or another criminal act, report it to the police first so that you have a case number. For short-term claims, you must submit supporting documents within 31 days by email to insurance@nedbank.co.za, and you receive a claim reference number at the end of the call.

For a claim after a family member’s death, Nedbank asks for:

• the death certificate
• a claimant statement
• the deceased’s ID
• the beneficiary’s ID
• the BI-1663 notification of death
• the claimant’s bank statement
• a police declaration, if the death was unnatural

Step-by-step Nedbank claims process

1. Download and complete the relevant claim form from Nedbank’s how to claim page, or call 0800 333 111 for guidance.
2. Send the requested documents to the email address for your product, as listed above.
3. Nedbank assesses the claim and keeps you updated. Claims may be settled by repair, replacement, reinstatement, a cash payment or a combination of these.

Escalation route

If Nedbank rejects your claim, write to insurance@nedbank.co.za within 90 days of the decision and ask for a review. Keep your claim reference number and copies of every document you sent.

For other banks and insurers, browse the banking and finance hub or the banking directory N listings.

Frequently asked questions

What is the Nedbank claims contact number?

Call 0800 333 111. The line answers at any time of day and covers life, funeral, short-term and business insurance claims.

How do I check my Nedbank claim?

Call 0800 333 111 and quote the claim reference number you were given at the end of your claim call.

Where do I send Nedbank funeral claim documents?

Email them to funeralclaims@nedbankinsurance.co.za. Nedbank aims to pay within 30 minutes of receiving all documents.

How do I claim on Nedbank travel insurance?

Call 0860 8856 201 in South Africa and email any documents requested to travelclaims@brytesa.com.

What if Nedbank rejects my claim?

Write to insurance@nedbank.co.za within 90 days of the decision to ask for a review.

Sources

• Nedbank, Claims made easy (how to claim): personal.nedbank.co.za/insure/how-to-claim.html, read 2026-09-26