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Bank Head Office Contact Details
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To contact Bank, call +27 (0) 11 350 4000 (Absa Head Office, Johannesburg) or +27 10 224 8000 (Nedbank Group Head Office).
Absa’s head office is on +27 (0) 11 350 4000 and Nedbank’s on +27 10 224 8000; Standard Bank lists its physical address as 5 Simmonds Street, Selby, Johannesburg. Each detail below was read from the bank’s own contact page. FNB and Capitec head office details could not be read from their sites for this update, so they are not listed.
Bank head office contact details at a glance
| Route | Details |
|---|---|
| Absa Head Office, Johannesburg | +27 (0) 11 350 4000 |
| Absa head office address | 7th Floor Absa Towers West, 15 Troye Street, Johannesburg 2001 |
| Nedbank Group Head Office | +27 10 224 8000 |
| Nedbank head office address | 135 Rivonia Road, Sandown, 2196 |
| Nedbank head and regional offices hours | Mon to Fri 08:00 to 16:30 |
| Standard Bank Personal Banking | 0860 123 000 |
| Standard Bank physical address | 5 Simmonds Street, Selby, Johannesburg, 2001 |
Official head office routes
Absa: Head Office, 7th Floor Absa Towers West, 15 Troye Street, Johannesburg 2001, on +27 (0) 11 350 4000.
Nedbank: Nedbank Group Limited, 135 Rivonia Road, Sandown, 2196, on +27 10 224 8000. Nedbank uses this one number for its head office and all its regional offices (Gauteng, Eastern Cape, KwaZulu-Natal and Western Cape). The offices are open Monday to Friday, 08:00 to 16:30.
Standard Bank: the contact page lists the physical address as 5 Simmonds Street, Selby, Johannesburg, 2001. It does not list a separate head office switchboard; the published personal banking line is 0860 123 000.
What you need before contacting
- A clear reason for contacting head office rather than the call centre: corporate, legal or media matters, or a formal letter
- Your ID and account details if the matter involves your own account
- Any earlier reference numbers from the bank’s contact centre
Step-by-step contact process
- Decide whether you need head office at all. Head office lines are for corporate matters; account queries go to each bank’s contact centre (for example Nedbank 0800 555 111).
- For corporate matters, phone the head office number above or post a letter to the head office address.
- Keep a record of who you spoke to and when.
Escalation route
For a complaint about your own account, start with the bank’s contact centre and ask for the complaints department before writing to head office. More bank pages are in our banks hub.
Frequently asked questions
What is the Absa head office number?
Where is the Nedbank head office?
135 Rivonia Road, Sandown, 2196. The number is +27 10 224 8000.
What is the Standard Bank head office address?
Standard Bank lists 5 Simmonds Street, Selby, Johannesburg, 2001.
Can I sort out my account through head office?
Nedbank says account queries go to the contact centre, 0800 555 111, rather than head office.
Sources
- Absa, Talk to us, absa.co.za/talk-to-us/, read 27 September 2026
- Nedbank, Contact us, personal.nedbank.co.za/contact.html, read 27 September 2026
- Standard Bank, Contact us, standardbank.co.za/southafrica/personal/contact-us, read 27 September 2026