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FNB Contact Details

Verified 12 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

The FNB contact number for customer care and general enquiries is 087 575 9404 (08:00 to 19:00 Monday to Saturday, 08:00 to 13:00 Sunday), and the general enquiries email address is info@fnb.co.za. FNB’s 24-hour single fraud line is 087 575 9444 (+27 11 369 2924 from outside South Africa), and lost or damaged cards are reported on 087 575 9406. For complaints, call FNB’s complaints resolution team on 087 575 9408 or email care@fnb.co.za. Forex enquiries go to 0860 1 FOREX (36739). You can also log in to the FNB App or Online Banking, open the Menu and choose Contact us, or use Secure Chat. Every detail below was read from FNB’s own pages, most recently on 12 October 2026.

FNB contact numbers at a glance

What you needContact
General enquiries (08:00 to 19:00 Mon to Sat, 08:00 to 13:00 Sun)087 575 9404, info@fnb.co.za
24-hour single fraud line (South Africa)087 575 9444
Fraud line from outside South Africa+27 11 369 2924
Lost or damaged cards, and ATM fraud087 575 9406
Complaints resolution team087 575 9408, care@fnb.co.za
Forex general enquiries0860 1 FOREX (36739), forex@fnb.co.za
Online Banking support087 575 0000
Banking App support087 575 0362
Cellphone Banking087 575 9405
Everyday banking queriesFNB App or Online Banking: Menu, then Contact us, or Secure Chat
Credit card disputes087 575 1111
Debit card disputes, and follow-up on lodged disputes087 575 9404, fnbcard@fnb.co.za
Funeral Plan policy servicing087 736 7772, fnblife@fnb.co.za
FNB Life insurance087 736 7774, fnblife@fnb.co.za
FNB Home Loans087 730 11 44
Home loans emailhomeloans@fnb.co.za
Personal loans emailpersonalloans@fnb.co.za
Law on Call claims emailLOCClaims@fnb.co.za
Business banking (24/7 Business Help Desk)087 736 2247
Merchant Services (card machines)087 575 0012, msservice@fnb.co.za
FNB Connect (SIMs, phones and devices)135 from an FNB SIM or 087 575 0147
Health Cash Plan (hospital cash cover)087 736 7772, or dial *120*321#
Wills and estate planning (FNB Fiduciary)087 736 3555, fiduciary@fnb.co.za
Procurement help desk for suppliers+27 87 312 5828, phdqueries@fnb.co.za
SWIFT code for international transfersFIRNZAJJ (FNB publishes no IBAN)

FNB customer care number and call centre hours

The FNB customer care number is 087 575 9404. FNB lists it for general enquiries and telephone banking, and its Ways to bank contact page gives the call centre hours as 08:00 to 19:00 Monday to Saturday and 08:00 to 13:00 on Sunday. FNB’s pages do not fully agree on the weekend: its Talk to us page shows the same number as 08:00 to 19:00 Monday to Friday and 08:00 to 13:00 on Saturday and Sunday. If you need to call on a Saturday afternoon, try before 13:00.

If you are calling from outside South Africa, dial +27 11 371 3711 first, then the 087 number when prompted. The general enquiries email is info@fnb.co.za.

The same Ways to bank page lists ATM and branch queries on 087 575 9404 too, but with shorter hours: 08:00 to 17:00 Monday to Friday and 08:00 to 12:00 on Saturday. For more help desk routes, see FNB help desk contact details.

Is there an FNB contact number that is open 24 hours?

General enquiries is not a 24-hour line. FNB labels its single fraud line, 087 575 9444, as 24-hour, and its Talk to us page also shows 24 hours next to the lost card line 087 575 9406 and the Premier Banking line 087 577 7000. Secure Chat in the FNB App is the other after-hours route.

Does FNB have a toll-free 0800 number or a WhatsApp number?

FNB publishes no toll-free (0800) customer care number and no WhatsApp customer service number: use Secure Chat in the FNB App or Online Banking, which runs 24/7, or call 087 575 9404 for general enquiries. The only 0800 number on FNB’s contact pages, 0800 990 475, is the Visa Global Customer line and not FNB customer care.

FNB fraud line and emergency number

The FNB fraud number is 087 575 9444, or +27 11 369 2924 if you are abroad, and it is answered 24 hours a day. That is also FNB’s emergency number: for fraud or a stolen card, call 087 575 9444 at any time, or 087 575 9406 for a damaged or stolen card. FNB does not publish a separate fraud department number: its fraud department and scam reports are all handled on this one fraud line. To report fraud, call it straight away. FNB’s incident reporting process has six steps:

  • call the single fraud line straight away
  • give the agent a detailed account of what happened
  • write down the reference number the agent gives you; it is also sent by SMS to your inContact number
  • print and complete the fraud claim form for the incident (FNB publishes separate credit card and debit card fraud claim forms)
  • fax or email the form to the number on the form within three days, with your reference number in the subject line
  • allow seven working days after sending the form for feedback from the investigation team

The three-day deadline matters: FNB says the incident cannot be investigated further or settled until the claim form arrives.

FNB fraud line email address

FNB does not publish a general fraud email address. Fraud is reported by phone on 087 575 9444, and the completed fraud claim form goes to the fax number or email printed on the form itself. For online scams such as advance-fee fraud, FNB also lists the South African Police Service email 419scam@saps.org.za on its security contacts page.

Lost or damaged cards and card disputes

Report a lost or damaged card on 087 575 9406. FNB lists the same number for ATM fraud. To dispute a transaction, the numbers depend on the card: credit card disputes on 087 575 1111, and debit card disputes on 087 575 9404, which is also the number to follow up on a dispute you have already lodged. Disputes can be emailed to fnbcard@fnb.co.za, and FNB publishes a dispute form on its Security Centre.

FNB email address

For general banking queries FNB publishes info@fnb.co.za, and there is no separate head office email. The general email address FNB publishes for complaints is care@fnb.co.za. The other FNB email addresses are for one type of account each:

For ATM queries, FNB’s Security Centre lists atmqueries@fnb.co.za, while its Ways to bank contact page lists atm@fnb.co.za. FNB publishes no dedicated mailbox for sending documents: fraud claim forms go to the fax number or email printed on the form, and card disputes to fnbcard@fnb.co.za.

FNB chat support, app and online banking help

Contact us inside the FNB App or Online Banking, and Secure Chat, put you in an authenticated channel where an agent can see your accounts. FNB’s Talk to us page says you can chat to a team of bankers 24/7 on Secure Chat, on the FNB App or Online Banking. That is the FNB online chat: FNB’s contact pages list no other chat channel.

Call FNB about internet banking or the app (technical support)

FNB lists separate technical support lines: Online Banking on 087 575 0000, the Banking App on 087 575 0362 and Cellphone Banking on 087 575 9405, all open 08:00 to 19:00 Monday to Saturday and 08:00 to 13:00 on Sunday. ATM queries can be emailed to atmqueries@fnb.co.za. More detail is on FNB Online Banking contact details.

FNB forex contact number

FNB’s forex general enquiries line is 0860 1 FOREX (36739), or +27 (0) 11 352 5902 from outside South Africa, and the email is forex@fnb.co.za. The lines are open 07h45 to 16h15. Imports and exports: fnbforextrade@fnb.co.za. PayPal enquiries: 087 572 9725 or paypalenquiries@fnb.co.za. Non-resident banking queries: +27 (0) 11 352 5025 or nonres@fnb.co.za. See also FNB international contact details.

The forex lines close at 16h15, earlier than the general call centre, so call about a forex payment during the day and have the payment reference, amount and currency to hand.

FNB IBAN number, SWIFT code and address for international transfers

FNB does not publish an IBAN number for its South African accounts. FNB describes an IBAN as something used in most European countries, the Middle East and the Caribbean, which you may need from an overseas recipient when you send money out. To receive money from abroad, FNB tells clients to give the sender these details instead:

  • Name: your account name
  • Bank: First National Bank
  • SWIFT code: FIRNZAJJ, typed in capital letters (the 11-character form is FIRNZAJJXXX)
  • Account: your own account number
  • Branch code: your own 6-digit branch code, which FNB says can also be used if the sending bank asks for a sort code
  • Correspondent bank name and SWIFT code, which FNB lists per currency in its forex questions and answers

FNB publishes no special address for international transfers. The only bank address on its Global Receipts page is the head office: 4 Merchant Place, corner Fredman Drive and Rivonia Road, Sandton, 2196. Once the money arrives you have up to 30 days to convert it into rand before it is sent back to the sender. Questions go to the forex line on 0860 1 FOREX (36739) or forex@fnb.co.za. See also FNB international banking contact details.

How to transfer money overseas with FNB

On Online Banking or the FNB App, select Forex, then Global Payments, then Once-off Global Payment for a first payment to a new recipient, or Recipients for a repeat payment. Complete the transaction details, select a reason for the payment (the BoP code) and follow the prompts. From the recipient you need an IBAN (Europe, the Middle East and the Caribbean) or an account number and branch code. A South African resident over 18 may use up to R1 million per calendar year under the single discretionary allowance.

FNB publishes its Balance of Payments (BoP) classification codes for outward and inward payments as a PDF on fnb.co.za, for choosing the correct reason code. If forex application documents will not upload, email them with the application reference number to fxtravel@fnb.co.za (individuals) or bustravel@fnb.co.za (business).

FNB credit card contact numbers

Credit card queryTelephoneEmail
General enquiries087 575 1111fnbcard@fnb.co.za
Applications087 736 4800fastapp@fnb.co.za
Cancellations087 575 9406fnbcard@fnb.co.za
Classic and Gold card087 575 1111fnbcard@fnb.co.za
Premier card087 577 7000fnbcard@fnb.co.za
Private Wealth087 730 6000wealthcard@fnb.co.za
Private Clients087 575 4727privateclientsservice@fnb.co.za
Visa Global Customer0800 990 475Not listed

FNB lists these credit card lines as open Monday to Friday, 08:00 to 17:00. The fraud and lost card lines are the ones to use outside those hours.

FNB card activation helpline and credit card balance

FNB’s Credit Card contact page lists no card activation helpline and no balance enquiry line: use credit card general enquiries on 087 575 1111, the FNB App or Online Banking. See FNB credit card contact details.

FNB Private Clients contact number

The FNB Private Clients contact centre is on 087 575 4727, and the email is privateclientsservice@fnb.co.za. Private Wealth clients use 087 730 6000 or wealthcard@fnb.co.za, and Premier clients use 087 577 7000. See FNB Premier contact details.

FNB complaints process

FNB’s complaints page sets out how to log a complaint and what happens next.

  • Get in touch: through the FNB App or Online Banking (Menu, then Contact us), on 087 575 9408, at care@fnb.co.za, or at an FNB branch.
  • Give details: your full name, business name if applicable, contact details, a detailed description, and any documents or evidence.
  • Await feedback: FNB confirms receipt within one business day.

FNB then reviews and investigates the complaint, with complex matters following an internal escalation process, and aims to resolve it within five business days, keeping you informed if more time is needed.

FNB funeral policy contact details

FNB Funeral Plan policy servicing is on 087 736 7772 or fnblife@fnb.co.za. You can also dial *120*321# or use the FNB App. The plan is insured by FirstRand Life Assurance Ltd, with FNB Life as the administrator. For more, see FNB funeral cover contact details.

How to cancel an FNB funeral policy

Under the FNB Funeral Plan terms, you can cancel within 30 days of the start date and any premium paid is refunded. After that, either party can end the plan by phone or in writing with 30 days’ notice, and refunds are made only after costs and charges are deducted. Call 087 736 7772 or email fnblife@fnb.co.za to cancel.

FNB funeral claims

A claim must be reported within 12 months of the death, at an FNB branch, on 087 736 7772 or by email to fnblifeclaims@fnb.co.za. You need a certified copy of the claimant’s ID and a completed claim form. FNB says valid claims are paid within 24 hours, with 1 in 5 paid in 30 minutes. On FNB’s insurance contact page the claims mailbox fnblifeclaims@fnb.co.za is shown next to the FNB Life claims line, 087 736 7774 option 3, so use that number if you are following up on an emailed claim.

FNB insurance contact numbers

For car and home insurance, FNB lists 087 312 0001 (new policies option 5, claims option 3, servicing option 4). The servicing email is fnbstiservicing@fnb.co.za.

FNB hospital plan (Health Cash Plan)

FNB does not sell a hospital plan or medical aid under those names: its hospital product is the FNB Health Cash Plan, which FNB says is not a medical scheme and which pays cash when you are admitted to hospital for more than 48 hours. For a new plan call 087 736 7772 or dial *120*321#; on 12 October 2026 FNB’s Health Cash Plan page gave the premium as R50 per month per person and R12 for your children. See FNB Health Cash Plan contact details.

FNB debt protection, Customer Protection Plan (CPP) and Business Credit Protection Plan claims

FNB has four debt protection plans: the Top-up Debt Protection Plan (credit card), the Mortgage Debt Protection Plan (home loans), the Overdraft/Fusion Debt Protection Plan (the cover on a cheque account overdraft) and the Customer Protection Plan, or CPP (personal, student and Smart Spend loans). The overdraft plan and the CPP cover the full outstanding balance on death or permanent disability, and the monthly instalments for up to 12 months on temporary disability, retrenchment or inability to earn an income. For claims, FNB’s insurance contact page lists FNB Life claims on 087 736 7774 (option 3) and fnblifeclaims@fnb.co.za.

The Business Credit Protection Plan covers an FNB Business overdraft, credit card, revolving loan and business term loan, and pays the business debt in full on death, terminal diagnosis or permanent disability. FNB’s page for this plan publishes no claims number or email, so ask your business banker or the 24/7 Business Help Desk on 087 736 2247 how to claim.

FNB Life contact details

On FNB’s insurance contact page, 087 736 7774 is listed with the options mapped exactly: option 1 for policy enquiries and changes (fnblife@fnb.co.za), option 2 for a new policy (fnblife@fnb.co.za), option 3 for claims (fnblifeclaims@fnb.co.za). The same page also shows this number beside FNB’s foreign exchange branches block, so it is not an FNB-Life-only line. FNB’s insurance business writes its policies as First National Bank, an authorised financial services provider, FSP 3071, per fnb.co.za/insurance/legal/index.html and the FNB Life general terms and conditions.

FNB unit trusts and investments contact details

For FNB unit trusts and investment questions, the published route is the FNB advice suite: 087 736 8941 or financial_advisory@fnb.co.za, per the unit trusts page on fnb.co.za. FNB Investments client services is on 087 346 8378 or fnbibquery@fnb.co.za.

FNB deceased estates contact details

To report the death of an FNB client, email DeceasedEstate@fnb.co.za or call the Sandton deceased estates branch on 087 736 7998 (FNB Building, 10 Inanda Greens Office Park, 54 Wierda Road West, Sandton); FNB answers within two working days, Mondays to Fridays. For executor and fiduciary work, the FNB Fiduciary line is 087 736 3555 or Fiduciary@fnb.co.za, 08:00 to 17:00 Mondays to Fridays.

FNB wills: who to contact

For a will, contact FNB Fiduciary on 087 736 3555 or fiduciary@fnb.co.za, or use Secure Chat on the FNB App, where you can also draft a will. FNB’s insurance contact page also lists the Port Elizabeth Wills Drafting Centre and Client Contact Centre on 087 736 0000, and a Bloemfontein office for wills, trusts and estate administration on 087 335 3510.

FNB home loans, collections email and settlement letters

The addresses collectionsqueries@fnb.co.za and collectionqueries@fnb.co.za do not appear on FNB’s own pages, so treat them as unverified. FNB publishes collarr@fnb.co.za and 087 730 11 00 for home loan repayment options and debt counselling, and 087 730 11 44 for FNB Home Loans bond enquiries. Personal loan queries go to 087 730 5596.

FNB publishes no general settlement letter email. For a home loan, your nominated attorney requests the cancellation figures, and FNB calculates the settlement figure and issues it to its cancellation attorney. FNB requires 90 days’ notice to settle a home loan and cancel the bond; otherwise an early termination fee based on 90 days’ interest may apply. More on FNB home loans contact details.

Other FNB departments

FNB cellphone contracts and phone deals (FNB Connect)

For FNB Connect cellphone contracts and phone deals, call 135 from an FNB SIM or 087 575 0147 from any landline. FNB’s Talk to us page lists this line as open 08:00 to 17:00 Monday to Friday and 08:00 to 13:00 on Saturday. See FNB Connect contact details.

FNB smartphone, smart device and TV contracts: who qualifies

FNB Connect sells smartphones, TVs, laptops, tablets and other smart devices with 24 months to pay. To qualify you need a qualifying FNB transactional account, to be 18 or older and to have an SA ID or valid passport, and the Rent to Own terms first published on 1 May 2026 add that the account must be in good standing and that you must pass credit scoring. FNB publishes no separate device support or MacBook line: device queries go to 135 from an FNB SIM or 087 575 0147. See FNB cellphone contracts contact details.

FNB SIM card balance check and USSD codes

FNB’s Connect pricing guide for 1 July 2026 to 30 June 2027 lists these codes for an FNB Connect SIM:

  • Balance enquiry: *111#
  • Self-service: *147#
  • Please Call Me: *140*cellphone number#
  • Top up or recharge by Cellphone Banking: *120*321# or *130*321#
  • Voicemail: 132
  • Customer service: 135 from your FNB Connect SIM, or 087 575 0147, which is also the number to block a SIM

FNB publishes no USSD call back code for reaching a consultant: the closest options are Please Call Me and the customer service line. You can also view balances, top up, and block or unblock a SIM on the FNB App.

FNB private vehicle finance and WesBank

FNB Vehicle Finance lists 086 111 5225 or 086 176 5588. WesBank is a separate customer-facing business in the same FirstRand group as FNB. Full details are on FNB vehicle finance contact details.

FNB legal department

FNB does not publish a legal department number. Its Legal Matters page sends queries to Secure Chat on the FNB App or Online Banking, to 087 575 9408, to Care@fnb.co.za or to any branch. For Law On Call legal insurance, claims are on 087 736 7773 option 2 (inbclaims@fnb.co.za) and policy admin on option 3 (lawoncall@fnb.co.za). FNB’s pages are not consistent about the Law on Call claims mailbox: its Talk to us page gives LOCClaims@fnb.co.za for the same purpose. See FNB legal cover contact details.

FNB procurement: vendor registration and how to register as a supplier

FNB buys through FirstRand group procurement. The FirstRand Group Supplier and Business Partner Privacy Notice, dated June 2025, gives the group’s procurement help desk for suppliers as +27 87 312 5828 and phdqueries@fnb.co.za. To register as an FNB supplier or vendor, start with that help desk: FirstRand’s supplier documents set out no registration steps and no supplier portal address. Existing suppliers can update their details through the same help desk, and the FirstRand Supplier Code of Conduct, dated May 2021, must be signed by suppliers. See FNB procurement contact details.

FNB business banking: Platinum, Enterprise and Healthcare accounts

FNB’s 24/7 Business Help Desk is on 087 736 2247. It is the number FNB prints for the Platinum Business Account, which is for businesses with an annual turnover of between R5 million and R60 million. FNB publishes no separate Enterprise banking number, its Business pricing guide for 1 July 2026 to 30 June 2027 covers the Platinum, Enterprise and Healthcare Business accounts, and the only business bank address it prints is the head office in Sandton. See FNB business banking contact details.

FNB card machine fees and Merchant Services

Speedpoint device rental and commission rates are set out, exclusive of VAT, in the Merchant Services pages of the FNB Business pricing guide for 1 July 2026 to 30 June 2027, and FNB’s commission calculator shows the rates you qualify for. The Merchant Services National Service Centre is on 087 575 0012 or msservice@fnb.co.za. See FNB credit card machine contact details.

FNB debt consolidation, debt relief and COVID-19 relief

FNB has no separate debt consolidation number: consolidation is done through an FNB personal loan, on 087 730 5596, on the FNB App or by dialling *120*321#. See FNB personal loans contact details.

FNB publishes no debt relief line and no COVID-19 relief contact number or email address: for personal banking queries use 087 575 9408 or Secure Chat. See also FNB debt review contact details.

FNB foundation

There is no separate FNB foundation: FNB’s social investment runs through the FirstRand Foundation, which publishes no phone number or email address, so the published route is the FirstRand switchboard on +27 11 282 8000.

FNB address: head office and branches

FNB’s head office address is 4 Merchant Place, corner Fredman Drive and Rivonia Road, Sandton, 2196, and the FNB postal address is PO Box 650149, Benmore, 2010. It is a corporate address rather than a banking hall. The FirstRand head office switchboard is +27 11 282 8000, and FNB’s general email is info@fnb.co.za. See also FNB head office contact details.

FNB publishes a branch locator, Find a branch, at fnb.co.za/locators/branch-locator.html, with filters for branches that take bookings, have extended operating hours or have wifi, and an ATM locator alongside it. FNB’s contact pages do not publish direct telephone numbers or email addresses for individual branches, so for branches such as Richards Bay, Northcliff, Giyani, Vincent, Lambton or the R55 mall branch, use Find a branch, the FNB App or Online Banking, or visit the branch.

FNB has no head office in Bloemfontein. The Bloemfontein office with a published number is the FNB Fiduciary office for wills, trusts and estate administration, at 195A Nelson Mandela Drive, Brandwag, on 087 335 3510.

First National Bank is a division of FirstRand Bank Limited, an authorised financial services and credit provider, registration number 1929/001225/06, NCRCP20.

FNB branch code for Centurion and other branches

FNB’s contact pages publish no Centurion-specific branch code. FNB tells clients to use their own 6-digit branch code, and its Online Banking Enterprise recipient import guide, dated April 2024, prints 250655 as the FNB Universal Branch Code. See FNB Centurion contact details.

FNB departments and products

FNB runs separate lines for many departments. If your question is about one of these, its own page has the specific contact route.

Credit cards

Loans, settlements and payment relief

Home loans and bonds

Vehicle finance

Business and corporate banking

Insurance, life and funeral cover

Fraud, collections, legal and debt review

Accounts, digital banking and other services

Frequently asked questions

What is the FNB customer care number?

FNB’s customer care and general enquiries number is 087 575 9404, open 08:00 to 19:00 Monday to Saturday and 08:00 to 13:00 on Sunday. The email is info@fnb.co.za.

Does FNB have a 24hr call centre?

Not for general enquiries. FNB labels the fraud line, 087 575 9444 (+27 11 369 2924 from outside South Africa), as 24-hour, and its Talk to us page shows 24 hours for the lost card line 087 575 9406.

What is the FNB fraud contact number?

Call the single fraud line on 087 575 9444 at any time, or +27 11 369 2924 from outside South Africa. There is no separate fraud department number.

What is the FNB customer care email?

General queries go to info@fnb.co.za and complaints to care@fnb.co.za.

What is the FNB forex contact number?

0860 1 FOREX (36739), or +27 (0) 11 352 5902 from outside South Africa, email forex@fnb.co.za.

What is the FNB Private Clients contact number?

FNB lists 087 575 4727 and privateclientsservice@fnb.co.za for Private Clients.

What is the FNB funeral policy contact number?

Call 087 736 7772 or email fnblife@fnb.co.za. Funeral claims go to fnblifeclaims@fnb.co.za.

How do I cancel an FNB funeral policy?

Call 087 736 7772 or write to fnblife@fnb.co.za. Within 30 days of the start date premiums are refunded; after that the plan ends with 30 days’ notice.

Is collectionsqueries@fnb.co.za an FNB email?

It does not appear on FNB’s own pages. FNB publishes collarr@fnb.co.za and 087 730 11 00 for home loan repayment options.

How do I find an FNB branch?

Use FNB’s branch locator, Find a branch, at fnb.co.za/locators/branch-locator.html, or the FNB App or Online Banking. FNB’s contact pages do not publish branch telephone numbers, and the head office address section above covers the corporate address only.

What is the FNB overdraft contact number?

FNB publishes no dedicated overdraft line: the fnb.co.za overdraft page offers a callback form and carries no phone number. For overdraft and personal banking queries, call 087 575 9408; for personal loans, call 087 736 2247 or email personalloans@fnb.co.za. Neither number is the overdraft line itself, and overdraft applications start on the overdraft page or in the FNB App.

What is the FNB cancellation email?

For card cancellations, the FNB cancellation line is 087 575 9406 and the email is fnbcard@fnb.co.za, both listed above.

Is there an FNB head office email?

No. There is no separate FNB head office email; the general enquiries address is info@fnb.co.za and complaints go to care@fnb.co.za, as listed above.

What is the FNB Gold credit card contact number?

The Classic and Gold card line is 087 575 1111, or fnbcard@fnb.co.za, both listed in the card table above.

Where do I email FNB documents?

FNB publishes no dedicated mailbox for sending documents: send documents through Secure Chat in the FNB App or Online Banking, or to the product mailbox that matches your query from the email list above, for example homeloans@fnb.co.za for home loans or fnblife@fnb.co.za for life policies.

What if the FNB call centre is not answering?

Use Secure Chat in the FNB App or Online Banking (Menu, then Contact us), or email the product mailbox for your query. The 24-hour fraud line on 087 575 9444 is answered at all hours if the matter is urgent.

How do I get an FNB payment reversed?

For an unauthorised transaction, call the 24-hour fraud line on 087 575 9444 straight away. For a debit order or payment you recognise but want reversed, use the FNB App or Online Banking, or take it to the complaints resolution team on 087 575 9408 or care@fnb.co.za.

What is the FNB IBAN number?

FNB does not publish an IBAN for South African accounts. Give the sender the SWIFT code FIRNZAJJ, the bank name First National Bank, your own account number and your 6-digit branch code.

Does FNB have a toll-free 0800 number or WhatsApp number?

No. FNB publishes no toll-free customer care number and no WhatsApp customer service number. Use Secure Chat in the FNB App or Online Banking, or call 087 575 9404.

Does FNB have a hospital plan?

Not under that name. FNB’s hospital product is the Health Cash Plan, which is not a medical scheme: call 087 736 7772 or dial *120*321#.

How do I register as an FNB supplier or vendor?

Contact the FirstRand group procurement help desk for suppliers on +27 87 312 5828 or phdqueries@fnb.co.za.

How do I check my FNB SIM card balance?

Dial *111# from your FNB Connect SIM, or view balances on the FNB App.

Sources

  • FNB Security Centre: Documents and other contact numbers, and Incident reporting process, fnb.co.za, read 14 September 2026
  • FNB Compliments and complaints page, fnb.co.za/contact-us/compliments-and-complaints.html, read 14 September 2026
  • FNB Credit Card Contact Us page, fnb.co.za/credit-card/credit-card-contact-us.html, read 14 September 2026
  • FNB Ways to bank contact page, online.fnb.co.za/ways-to-bank/contactUs.html, read 25 September 2026
  • FNB Security Centre contact us and documents and contacts pages, online.fnb.co.za/security-centre/, read 25 September 2026
  • FNB Insurance contact page, online.fnb.co.za/insurance/contactus.html, read 25 September 2026
  • FNB Funeral Insurance Plan terms and conditions and Funeral Plan brochure (PDFs), fnb.co.za, read 25 September 2026
  • FNB Forex contact page, online.fnb.co.za/forex/contact-us.html, read 25 September 2026
  • FNB Home Loans contact and bond cancellation pages, online.fnb.co.za/home-loans/, read 25 September 2026
  • FNB Personal Loans, Vehicle Finance and FNB Connect contact pages, online.fnb.co.za, read 25 September 2026
  • FNB Legal Matters contact page, online.fnb.co.za/about-fnb/legal-matters/contact-us.html, read 25 September 2026
  • FirstRand contact page, firstrand.co.za/contact/, read 25 September 2026
  • FNB Talk to us and Forex contact pages, fnb.co.za, read 4 October 2026
  • FNB Ways to bank contact page (ATM and branch query hours, ATM email), online.fnb.co.za/ways-to-bank/contactUs.html, read 4 October 2026
  • FNB Talk to us page (Secure Chat, 24-hour lines, weekend hours), online.fnb.co.za/complaints-resolution/talkToUs.html, read 4 October 2026
  • FNB Global Receipts and Understanding forex pages, online.fnb.co.za/forex/, and FNB BoP codes PDF, fnb.co.za/downloads/forex/BoP_codes_FNB.pdf, read 12 October 2026
  • FNB Talk to us, Ways to bank contact, Credit Card contact, Insurance contact and Forex contact pages, online.fnb.co.za, read 12 October 2026
  • FNB Health Cash Plan page, online.fnb.co.za/insurance/for-me/health-cash-plan/index.html, read 12 October 2026
  • FNB Debt protection page, online.fnb.co.za/insurance/debt-protection/index.html, and Business Credit Protection Plan page, online.fnb.co.za/business-credit-protection-plan/index.html, read 12 October 2026
  • FirstRand Group Supplier and Business Partner Privacy Notice (June 2025) and FirstRand Supplier Code of Conduct (May 2021), firstrand.co.za/media/investors/policies-and-practice/, read 12 October 2026
  • FNB Connect Shop devices page, online.fnb.co.za/fnb-connect/shopDevices.html, SIM card page, online.fnb.co.za/ways-to-bank/digital/simCard.html, FNB Connect Rent to Own terms and conditions (2026) and FNB Connect Retail pricing guide (1 July 2026 to 30 June 2027), fnb.co.za/downloads/, read 12 October 2026
  • FNB Platinum Business Account, business accounts contact and Merchant Services contact pages, online.fnb.co.za/business-banking/, and FNB Business pricing guide (1 July 2026 to 30 June 2027), fnb.co.za/downloads/pricing-guides/FNB-Business-Accounts.pdf, read 12 October 2026
  • FNB branch locator, online.fnb.co.za/locators/branch-locator.html, and Online Banking Enterprise recipient import guide (April 2024), online.fnb.co.za, read 12 October 2026
  • FNB Fiduciary page, online.fnb.co.za/fiduciary/, and FNB Personal Loan page, online.fnb.co.za/loans/personal-loan.html, read 12 October 2026
  • FNB Vehicle Finance contact page, online.fnb.co.za/vehicle-finance/vehicle-finance-contact-us.html, read 12 October 2026
  • FirstRand Foundation page, firstrand.co.za/foundations/firstrand-foundation/, and FirstRand contact page, firstrand.co.za/contact/, read 12 October 2026

More FNB branch pages