Insurance & Medical Aid · Contact details
FNB Funeral Policy Contact Details
The FNB funeral policy number is 087 736 7772, for both policy servicing and claims, and you can email fnblife@fnb.co.za for policy queries or fnblifeclaims@fnb.co.za for claims. The FNB Funeral Plan is FNB’s own funeral cover: FirstRand Life Assurance Ltd is the insurer, FNB Life is the administrator and First National Bank is the financial services provider.
For FNB’s banking numbers, see the main FNB contact details page.
FNB funeral policy contact details at a glance
| Route | Details |
|---|---|
| Funeral Plan policy servicing | 087 736 7772 |
| Funeral Plan policy servicing email | fnblife@fnb.co.za |
| Funeral claims by phone | 087 736 7772 |
| Funeral claims email | fnblifeclaims@fnb.co.za |
| Submit a claim online / FNB App | fnb.co.za (select “Submit a claim”) or the FNB App |
| Claim notification at branch | Nearest FNB branch |
| Plan or claim complaints (Complaints Call Centre) | 087 575 9408 |
| Complaints email | care@fnb.co.za |
| FirstRand Life (underwriter) address | 3rd Floor, 5 First Place, 9 Kerk Street, Johannesburg, 2000 |
| Postal address | PO Box 1153, Johannesburg, 2000 |
Official FNB Funeral Plan route
FNB’s insurance contact page lists 087 736 7772 and fnblife@fnb.co.za for Funeral Plan policy servicing. Use these for changes to your plan, the people covered and premium questions.
To claim, you can use the FNB App, choose “Submit a claim” on fnb.co.za, email fnblifeclaims@fnb.co.za or call 087 736 7772. The plan terms also allow you to notify a death at your nearest FNB branch.
Product and claims support
FNB describes the plan like this:
- Cover up to R100 000 for yourself and family members, from R50 per month, with up to 21 family members on one plan.
- A Double Accidental Death benefit of up to R200 000 each for you and your spouse, and a Burial Repatriation benefit within South Africa.
- An 8% annual premium increase, with optional 5% cover escalation on the policy anniversary.
- Valid claims paid within 24 hours, with 1 in 5 claims paid in 30 minutes.
To make a claim:
- Contact FNB Life to start the claim: on the FNB App, by email to fnblifeclaims@fnb.co.za, through “Submit a claim” on fnb.co.za, or on 087 736 7772.
- Email copies of the claimant’s ID or passport and the completed claim form to fnblifeclaims@fnb.co.za.
- The plan terms also require a certified copy of the completed BI1663 Notice of Death form and a certified copy of the claimant’s ID.
- FNB Life asks for any further documents it needs. Once the claim is complete, FNB says payout is expected within 24 hours.
Eligibility and policy requirements
There is a waiting period of 6 months for natural death and 12 months for suicide. FNB waives it if you have already served the waiting period with another South African licensed insurer and are switching your cover.
A claim must be notified within 12 months of the death, or it prescribes and cannot be paid.
FirstRand Life Assurance Ltd is a licensed life insurer, licence No. 00102/001, registration No. 2014/264879/06. First National Bank, a division of FirstRand Bank Ltd (registration No. 1929/001225/06), is the financial services provider, FSP No. 3071.
Escalation route
If you have a complaint about the plan or a claim, the plan terms direct you to the Complaints Call Centre on 087 575 9408 or care@fnb.co.za. That number is for complaints only; for servicing and claims, use 087 736 7772. FirstRand Life, the insurer, is at 3rd Floor, 5 First Place, 9 Kerk Street, Johannesburg, 2000, postal address PO Box 1153, Johannesburg, 2000.
For other funeral and life insurers, browse the insurance and medical aid hub or the directory E to I listings.
Frequently asked questions
What is the FNB funeral policy contact number?
Call 087 736 7772 for Funeral Plan policy servicing and claims, or email fnblife@fnb.co.za.
How do I claim on an FNB funeral policy?
Use the FNB App, “Submit a claim” on fnb.co.za, email fnblifeclaims@fnb.co.za or call 087 736 7772. Send the claimant’s ID and the completed claim form, plus a certified BI1663 Notice of Death.
How long do I have to claim?
The claim must be notified within 12 months of the death.
How do I complain about an FNB funeral claim?
Contact the Complaints Call Centre on 087 575 9408 or email care@fnb.co.za.
Sources
- FNB, Insurance contact us: fnb.co.za/insurance/contactus.html, read 2026-09-26
- FNB, Funeral Plan: fnb.co.za/insurance/funeral-plan/index.html, read 2026-09-26
- FNB, Funeral Insurance Plan Terms and Conditions (PDF): fnb.co.za/downloads/sales_downloads/ssa/15/00/pdfs/termsAndConditions/FNB_Funeral_Insurance_Plan_Terms_and_Conditions.pdf, read 2026-09-26