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FNB Personal Loan Settlement Contact Details

Verified 2 September 2026Updated 16 September 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

All Banking & Finance contactsComplaints & escalation

A settlement figure on an FNB personal loan comes from the loan queries desk, not from the applications team, and the two keep different hours.

Official task/support route

This covers asking what is left to pay on an existing personal loan and settling it early.

The queries desk is open Monday to Friday 08:00 to 17:00 and, unusually, on Saturday and Sunday from 08:00 to 14:00. A home loan settlement is a different desk entirely, on Homeloans@fnb.co.za, and a bond also requires cancellation at the Deeds Office after settlement, which the bank does not do for you.

What you need before contacting

Have your loan account number ready.

Step-by-step contact process

  1. Ask the queries desk for a settlement figure and the date it is valid until, because interest accrues until payment reaches the account.
  2. Request it in writing through the mailbox if you need a record for a third party such as a new lender.
  3. Pay before that date.

Escalation route

Complaints go to care@fnb.co.za or 087 575 9408.

Frequently asked questions

What is the FNB Personal Loan Settlement contact number?

Complaints go to care@fnb.co.za or 087 575 9408.

What is the FNB Personal Loan Settlement email address?

Email: personalloans@fnb.co.za.

How do I know these FNB Personal Loan Settlement details are correct?

We only list details read from the official website or channels of FNB Personal Loan Settlement, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.

Sources

  • fnb.co.za/complaints-resolution/talkToUs.html, the FNB contact directory, read 3 September 2026.