FNB Personal Loan Settlement Contact Details

A settlement figure on an FNB personal loan comes from the loan queries desk, not from the applications team, and the two keep different hours.

Official task/support route

This covers asking what is left to pay on an existing personal loan and settling it early.

• Loan queries and settlements: 087 730 5596
• Email: personalloans@fnb.co.za

The queries desk is open Monday to Friday 08:00 to 17:00 and, unusually, on Saturday and Sunday from 08:00 to 14:00. A home loan settlement is a different desk entirely, on Homeloans@fnb.co.za, and a bond also requires cancellation at the Deeds Office after settlement, which the bank does not do for you.

What you need before contacting

Have your loan account number ready.

Step-by-step contact process

1. Ask the queries desk for a settlement figure and the date it is valid until, because interest accrues until payment reaches the account.
2. Request it in writing through the mailbox if you need a record for a third party such as a new lender.
3. Pay before that date.

Escalation route

Complaints go to care@fnb.co.za or 087 575 9408.

Sources

• fnb.co.za/complaints-resolution/talkToUs.html, the FNB contact directory, read 3 September 2026.