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FNB Legal Collections Contact Details
All Banking & Finance contactsComplaints & escalation
FNB does not publish a line or mailbox called “Legal Collections”. If you are behind on an FNB home loan, the collections route is 087 730 11 00 or collarr@fnb.co.za; accounts under debt review go to the FRB Debt Review Centre on 087 730 1166; and other legal matters go to 087 575 9408 or Care@fnb.co.za. FNB is First National Bank, a division of FirstRand Bank Limited.
FNB collections contact details
| Route | Details |
|---|---|
| Home loan arrears, payment arrangements (collections) | 087 730 11 00 |
| Home loan arrears email | collarr@fnb.co.za |
| FRB Debt Review Centre | 087 730 1166 |
| FRB Debt Review Centre email | FRBDebtReviewCentre@firstrand.co.za |
| Collections escalation mailbox 1 (for debt counsellors) | Debtreviewescalation1@fnb.co.za |
| Collections escalation mailbox 2 (for debt counsellors) | Debtreviewescalation2@fnb.co.za |
| Legal Matters, log a call | 087 575 9408 |
| Legal Matters, email | Care@fnb.co.za |
| Secure Chat | FNB App or FNB Online Banking |
Which FNB collections route to use
None of the routes FNB publishes is labelled “legal collections”, so use the one that fits the account you are calling about:
- Behind on your home loan: call 087 730 11 00 or email collarr@fnb.co.za to make a payment arrangement.
- Account under debt review: the FRB Debt Review Centre handles these accounts, on 087 730 1166 or FRBDebtReviewCentre@firstrand.co.za.
- Debt counsellors with an unresolved collections matter: use the Collections escalation mailboxes, Debtreviewescalation1@fnb.co.za or Debtreviewescalation2@fnb.co.za.
- Other legal matters: use Secure Chat on the FNB App or FNB Online Banking, log a call on 087 575 9408, email Care@fnb.co.za or visit any branch.
FNB credit card and personal loan collections
The collections routes FNB publishes are the home loan arrears line and mailbox, the FRB Debt Review Centre, and the debt counsellors’ escalation mailboxes. None of them is labelled “legal collections” by FNB, so use the one that fits the account you are calling about. Secure Chat in the FNB App or FNB Online Banking is the other published route, alongside the Legal Matters line on 087 575 9408. FNB’s other numbers are on the main FNB contact details page.
What to have ready before you call FNB collections
Know what arrangement you can afford. FNB says home loan arrears can be repaid as a single lump sum or over a period of no more than 12 months, on top of your normal monthly repayment. A “promise to pay” is set for a specific date each month and needs a debit order.
If you cannot catch up, FNB’s Quick Sell option lets you sell the property through estate agents, with concessions of up to 25% on the shortfall, instead of a sale in execution by the Sheriff. Have your account details and your income and expenses ready when you call.
FNB collections escalation for debt counsellors
FNB’s Collections escalation process is for debt counsellors. Escalations sent to the two escalation mailboxes, Debtreviewescalation1@fnb.co.za or Debtreviewescalation2@fnb.co.za, are acknowledged within 48 hours, and FNB says escalations sent elsewhere will not be attended to. FirstRand Bank Limited is a registered credit provider, NCRCP20.
FNB collections and legal matters, step by step
- Behind on a home loan: call 087 730 11 00 or email collarr@fnb.co.za to agree a payment arrangement.
- Under debt review: contact the FRB Debt Review Centre on 087 730 1166 or FRBDebtReviewCentre@firstrand.co.za.
- Debt counsellors with unresolved collections matters: email Debtreviewescalation1@fnb.co.za or Debtreviewescalation2@fnb.co.za. FNB acknowledges these within 48 hours.
- Other legal matters: use Secure Chat in the FNB App or Online Banking, call 087 575 9408 or email Care@fnb.co.za.
For other banks, browse the banking and finance hub or the banking directory F listings.
Frequently asked questions
Is there an FNB credit card collections email?
FNB’s published mailboxes are collarr@fnb.co.za for home loan arrears, FRBDebtReviewCentre@firstrand.co.za for debt review, and Care@fnb.co.za for other matters, alongside Secure Chat in the app. None of them is labelled “legal collections”, so use the one that fits the account.
What is the FNB collections department contact number?
FNB does not publish a “legal collections” number. For home loan arrears call 087 730 11 00; for debt review call 087 730 1166; for other legal matters call 087 575 9408.
What is the FNB collections email address?
For home loan arrears, email collarr@fnb.co.za. The FRB Debt Review Centre is on FRBDebtReviewCentre@firstrand.co.za, and debt counsellors escalate on Debtreviewescalation1@fnb.co.za or Debtreviewescalation2@fnb.co.za.
How do I contact FNB about debt review?
Contact the FRB Debt Review Centre on 087 730 1166 or FRBDebtReviewCentre@firstrand.co.za.
How long do I have to pay off FNB home loan arrears?
FNB says arrears can be paid as a lump sum or over no more than 12 months, on top of your normal repayment.
Sources
- FNB, Change your payment options: online.fnb.co.za/home-loans/change-your-payment-options.html, read 2026-09-26
- FNB, Debt review contact us: online.fnb.co.za/about-fnb/legal-matters/the-debt-review-contact-us.html, read 2026-09-26
- FNB, Debt Review Escalation Process (PDF): fnb.co.za/downloads/about-fnb/legal-matters/Debt_Review_Escalation_Process.pdf, read 2026-09-26
- FNB, Legal matters contact us: online.fnb.co.za/about-fnb/legal-matters/contact-us.html, read 2026-09-26