FNB Debt Review Contact Details

The FNB debt review department, the FRB Debt Review Centre, is on 087 730 1166 and FRBDebtReviewCentre@firstrand.co.za. You do not apply to FNB for debt review, though. Debt review is a legal process under the National Credit Act, run by a registered debt counsellor, and FNB is one of the credit providers on the receiving end of it. FNB’s own debt review guide sets out what happens to your FNB accounts once the process starts, and that is the part most people need to know.

FNB debt review contact details at a glance

FNB debt review route	Contact
FRB Debt Review Centre (phone)	087 730 1166
FRB Debt Review Centre (email)	FRBDebtReviewCentre@firstrand.co.za
Escalations from debt counsellors	Debtreviewescalation1@fnb.co.za or Debtreviewescalation2@fnb.co.za
Online form	“Let us help you speak to the right people” on FNB’s debt review page (options for customers and for debt counsellors)

Read from FNB’s consumer banking debt review guide, published on fnb.co.za, on 13 September 2026, and FNB’s debt review contact page, read 26 September 2026.

Who to contact about FNB debt review

• To start debt review: a debt counsellor registered with the National Credit Regulator
• For FNB’s side of the process: the FRB Debt Review Centre, 087 730 1166, FRBDebtReviewCentre@firstrand.co.za
• For your repayment amount under debt review: your debt counsellor, not FNB

What the FNB debt review department does

FNB’s debt review FAQ says the FNB Debt Review Centre does not offer debt review. It facilitates the process together with your debt counsellor, and FNB does not recommend any specific debt counsellor. FNB’s debt review page has a “Let us help you speak to the right people” form with separate options for “I am a customer” and “I am a debt counsellor”.

Debt review escalations for debt counsellors

FNB’s escalation notice is addressed to debt counsellors. Escalations must go to one of the two generic mailboxes, Debtreviewescalation1@fnb.co.za or Debtreviewescalation2@fnb.co.za, and are acknowledged within 48 hours. FNB says escalations sent elsewhere will not be attended to.

FNB home loans debt review

FNB publishes no separate home loan debt review line, so home loan customers use the FRB Debt Review Centre on 087 730 1166. FNB’s guide says you exit debt review once found not over-indebted or once all debt is repaid, leaving only a bond balance (where applicable) that must be up to date.

What FNB does to your accounts under debt review

• Credit cards and overdrafts are closed to further use, and what you owe on them is moved to a loan account
• FNB has 10 business days after a re-arrangement agreement or court order to restructure the affected accounts
• An account on which legal action has already been taken may not be included in the debt review
• You cannot take on new credit until you have exited debt review

Termination: the risk to understand

If you default on the new repayment plan, or on your contractual payments before an agreement or order is in place, a credit provider can terminate that account from the debt review. You stay under debt review, but FNB can then take legal action to collect that one account. Keeping every payment up to date through the payment distribution agent is what prevents it.

Getting out of FNB debt review

FNB’s guide says the application should take a maximum of 10 days, but debt review itself lasts until the debts are repaid. You exit either by being found not over-indebted, or by repaying everything in full, with only an up-to-date home loan left. Ask your debt counsellor for copies of every proposal acceptance and the court order, and keep them.

Frequently asked questions

What is the FNB debt review department contact number?

FNB lists the FRB Debt Review Centre on 087 730 1166, email FRBDebtReviewCentre@firstrand.co.za.

Can I apply for debt review through FNB?

No. The FNB Debt Review Centre does not offer debt review. You apply through a debt counsellor registered with the National Credit Regulator, and FNB facilitates the process with that counsellor.

Who handles FNB home loans under debt review?

FNB publishes no separate home loan debt review number, so use the FRB Debt Review Centre on 087 730 1166. When you exit debt review, only an up-to-date bond balance may remain.

How long does FNB take to restructure my accounts?

FNB has 10 business days after a re-arrangement agreement or court order to restructure the affected accounts.

Where do debt counsellors send escalations to FNB?

To Debtreviewescalation1@fnb.co.za or Debtreviewescalation2@fnb.co.za. FNB acknowledges escalations within 48 hours.

Sources

• FNB, Consumer Banking Debt Review guide: fnb.co.za/downloads/legal/FNB_Consumer_Banking_Debt_Review.pdf
• FNB, Debt Review Contact Us page: online.fnb.co.za/about-fnb/legal-matters/the-debt-review-contact-us.html, read 26 September 2026
• FNB, The Debt Review Process page: online.fnb.co.za/about-fnb/legal-matters/the-debt-review-process.html, read 26 September 2026
• FNB, Debt Review Escalation Process notice: fnb.co.za/downloads/about-fnb/legal-matters/Debt_Review_Escalation_Process.pdf, read 26 September 2026