FNB Digital Banking Contact Details

FNB runs a dedicated digital banking support desk with its own number and its own hours, separate from general personal banking. It also runs a chat channel that is staffed around the clock when the telephone desk is closed.

Task scope

This covers the FNB App and online banking: registration, login problems, resetting a username or password, verifying payments, and self-help with the digital channels.

Route

• Digital banking support and self-help: 087 575 9404
• Personal banking: 087 575 9408
• Secure Chat: through the FNB App or online banking

Requirements

The telephone desk runs Monday to Friday from 08:00 to 19:00 and on Saturdays and Sundays from 08:00 to 13:00, so it keeps longer weekday hours than most bank desks but closes early at weekends.

Steps

Outside those hours, Secure Chat inside the FNB App or online banking connects you to a team of bankers 24 hours a day, seven days a week, which is the only round-the-clock digital route FNB publishes. Registration, retrieving a forgotten username or password, and verifying payments are all handled as self-service tools rather than by the call centre.

Escalation

If you are calling from outside South Africa, FNB uses a two-step method: dial +27 11 371 3711 first, then enter the 087 number when prompted. A complaint that is not resolved can be sent to care@fnb.co.za, and from there a banking complaint goes to the National Financial Ombud on 0860 800 900.

Sources

• fnb.co.za/complaints-resolution/talkToUs.html, the FNB contact directory, read 3 September 2026.