Banking & Finance · Contact details
FNB Digital Banking Contact Details
The FNB digital banking contact number is 087 575 9404, answered Monday to Friday 08:00 to 19:00 and 08:00 to 13:00 on Saturdays and Sundays. Outside those hours, Secure Chat inside the FNB App or online banking connects you to a team of bankers 24 hours a day, seven days a week.
FNB digital banking contacts at a glance
| Route | Details |
|---|---|
| Digital banking support and self-help | 087 575 9404 |
| Personal banking | 087 575 9408 |
| Secure Chat | Through the FNB App or online banking, 24/7 |
| Telephone desk hours | Monday to Friday 08:00 to 19:00; Saturday and Sunday 08:00 to 13:00 |
| Calling from outside South Africa | +27 11 371 3711, then the 087 number when prompted |
| Unresolved complaint | care@fnb.co.za; then the National Financial Ombud on 0860 800 900 |
What the FNB digital banking desk covers
The 087 575 9404 desk covers the FNB App and online banking: registration, login problems, resetting a username or password, verifying payments, and self-help with the digital channels. It runs longer weekday hours than most bank desks but closes early at weekends, which is when Secure Chat takes over. Registration, retrieving a forgotten username or password, and verifying payments are all handled as self-service tools rather than by the call centre.
General personal banking sits on its own line, 087 575 9408, separate from the digital banking desk.
Calling FNB digital banking from outside South Africa
If you are calling from outside South Africa, FNB uses a two-step method: dial +27 11 371 3711 first, then enter the 087 number when prompted.
Complaining about FNB digital banking
A complaint that is not resolved can be sent to care@fnb.co.za, and from there a banking complaint goes to the National Financial Ombud on 0860 800 900.
Frequently asked questions
What is the FNB Digital Banking contact number?
087 575 9404. From outside South Africa, dial +27 11 371 3711 first, then enter the 087 number when prompted.
Is FNB digital banking support open on weekends?
Yes, but only until 13:00 on Saturdays and Sundays. Weekday hours run to 19:00, and Secure Chat in the app or online banking answers 24/7.
Sources
- fnb.co.za/complaints-resolution/talkToUs.html, the FNB contact directory, read 3 September 2026.