FNB Head Office Contact Details

FNB publishes a head office address for legal and postal purposes, but it is a corporate office rather than a place to resolve an account query. Banking matters go to the national service lines or to a branch.

Official contact channels

• General enquiries: 087 575 9404
• Complaints: 087 575 9408, care@fnb.co.za
• Lost or stolen cards, 24 hours: 087 575 9406

What this organisation provides

First National Bank is a division of FirstRand Bank Limited, registration number 1929/001225/06, an authorised financial services and credit provider registered with the National Credit Regulator under NCRCP20. That registration number, not the FNB brand name, is what identifies the legal entity on contracts and legal documents.

Address and operating information

The physical address is 4 Merchant Place, on the corner of Fredman Drive and Rivonia Road, Sandton 2196. Post goes to PO Box 650149, Benmore 2010. Use the postal address for formal correspondence such as a legal notice, and the branch network for anything transactional.

Support and escalation routes

Head office does not handle customer queries, so writing there about an account adds delay rather than escalating it. The published escalation path is the complaints route on 087 575 9408 or care@fnb.co.za, and from there a banking complaint goes to the National Financial Ombud on 0860 800 900, with the National Credit Regulator on 0860 627 627 for a credit agreement.

Sources

• fnb.co.za/about-fnb/legal-matters/index.html, the FNB legal and company details page, read 3 September 2026.