Banking & Finance · Support
FNB Head Office Contact Details
All Banking & Finance contactsComplaints & escalation
087 575 9404 is FNB’s general enquiries number, 087 575 9408 with the email care@fnb.co.za handles complaints, and the lost or stolen card line, 087 575 9406, runs 24 hours. FNB’s head office is at 4 Merchant Place, Sandton, but it is a corporate office for legal and postal purposes rather than a branch you can walk into with an account query.
FNB head office contact details at a glance
| What it is for | Contact |
|---|---|
| General enquiries | 087 575 9404 |
| Complaints | 087 575 9408, care@fnb.co.za |
| Lost or stolen cards, 24 hours | 087 575 9406 |
| Head office address | 4 Merchant Place, corner of Fredman Drive and Rivonia Road, Sandton 2196 |
| Postal address | PO Box 650149, Benmore 2010 |
Where the FNB head office is
The head office street address is 4 Merchant Place, on the corner of Fredman Drive and Rivonia Road, Sandton 2196. Post goes to PO Box 650149, Benmore 2010. Use the postal address for formal correspondence such as a legal notice, because the building itself is not a customer service point.
The legal entity behind the FNB brand is First National Bank, a division of FirstRand Bank Limited, registration number 1929/001225/06, an authorised financial services and credit provider registered with the National Credit Regulator under NCRCP20. That registration number, not the FNB brand name, is what identifies the bank on contracts and legal documents.
Complaining to FNB about your account
Head office does not handle customer queries, so writing there about an account adds delay rather than escalating it. The published complaints route is 087 575 9408 or care@fnb.co.za. If the complaint is still unresolved from there, a banking complaint goes to the National Financial Ombud on 0860 800 900, and a complaint about a credit agreement goes to the National Credit Regulator on 0860 627 627.
For anything transactional, such as a card, a payment or an account change, the route is the branch network or the general enquiries line on 087 575 9404, not the head office address.
Frequently asked questions
What is the FNB head office contact number?
FNB’s general enquiries number is 087 575 9404, complaints go to 087 575 9408 or care@fnb.co.za, and the lost or stolen card line is 087 575 9406. Head office itself is not a walk-in branch, so these service lines are the published routes.
What is the FNB head office email address?
The complaints mailbox care@fnb.co.za is the email address on FNB’s complaints route. Banking matters that are not complaints go to the national service lines or a branch.
What is the FNB head office address?
4 Merchant Place, on the corner of Fredman Drive and Rivonia Road, Sandton 2196, with post to PO Box 650149, Benmore 2010. It is a corporate office for legal and postal purposes, not a walk-in branch.
Can I visit the FNB head office to sort out my account?
No. The published escalation path is the complaints line on 087 575 9408 or care@fnb.co.za, not the head office building, which handles legal and postal matters. Account queries go to the national service lines or a branch.
Sources
- fnb.co.za/about-fnb/legal-matters/index.html, the FNB legal and company details page, read 3 September 2026.