Banking & Finance · Contact details
FNB Business Contact Details
The FNB Business contact number is 087 736 2247, the line FNB lists for Business Banker queries, open 24 hours. FNB Merchant Services (Speedpoint card machines) is on 087 575 0012, also 24 hours. Complaints go to FNB’s Complaints Resolution team on 087 575 9408 or care@fnb.co.za. From outside South Africa, dial +27 11 371 3711 first, then the 087 number when prompted. Every detail below was read from FNB’s “Talk to us” contact directory (business tab) and Merchant Services page on fnb.co.za on 14 September 2026.
FNB Business Banking contact numbers
| What you need | Contact | Hours |
|---|---|---|
| Business Banker (FNB business help desk) | 087 736 2247 | 24 hours |
| Online Banking Enterprise | 087 736 2247 | 24 hours |
| Online Banking with OTP (business) | 087 736 2247 | Mon to Sat 08:00 to 19:00, Sun 08:00 to 13:00 |
| Merchant Services (Speedpoint) | 087 575 0012 | 24 hours |
| Complaints Resolution | 087 575 9408, care@fnb.co.za | Mon to Fri 08:00 to 17:00, Sat 08:00 to 13:00 |
| FNB Connect (business) | 135 from an FNB SIM, or 087 575 0147 | Mon to Fri 08:00 to 17:00; weekends and public holidays 08:00 to 13:00 |
| Law on Call Business Plan | 087 736 7777; LOCBizSales@fnb.co.za, LOCBizClaims@fnb.co.za, LOCBiz@fnb.co.za | |
| Business Cashflow Cover | 087 312 0001; fnblifebusiness@fnb.co.za, fnbsticlaims@fnb.co.za | |
| International callers | +27 11 371 3711, then the 087 number |
FNB business help desk
FNB’s contact directory, found under “Talk to us” on fnb.co.za with the “For my business” tab selected, gives 087 736 2247 for Business Banker queries and says the line is open 24 hours. The same number is listed for Online Banking Enterprise, FNB’s online banking platform for businesses, also 24 hours, and for business Online Banking with OTP, which has shorter hours: Monday to Saturday 08:00 to 19:00 and Sunday 08:00 to 13:00. FNB’s business menu also lists a 24/7 Business Desk. Calling from abroad, dial +27 11 371 3711 and enter the 087 number when prompted.
FNB Merchant Services and Speedpoint support
For card machine and merchant account queries, call FNB Merchant Services on 087 575 0012, open 24 hours. FNB’s Merchant Services page says merchants get access to a 24/7 support desk and advanced fraud monitoring, and that Speedpoint transactions are paid out to your business account the next day if you bank with FNB. The page advertises customised commission rates from 1.8%, excluding VAT and device rental, based on monthly turnover, and invites businesses to call 087 575 0012 or request a call back to apply.
FNB Business Banking complaints
FNB’s Complaints Resolution team takes complaints from personal and business customers on 087 575 9408, Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 13:00, or by email to care@fnb.co.za. Include your business name, account number and a short description of the problem, with any reference number you were given by the help desk. If a complaint about a banking service is not resolved by FNB, the independent National Financial Ombud Scheme handles banking disputes.
FNB Business Banking email address
FNB’s contact directory does not list a general email address for business banking queries; the business lines are phone numbers, and Online Banking and the FNB App include Secure Chat for messaging the bank. The published email addresses are for specific services: care@fnb.co.za for complaints, the Law on Call Business Plan mailboxes (LOCBizSales@fnb.co.za for sales, LOCBizClaims@fnb.co.za for claims and legal advice, and LOCBiz@fnb.co.za for policy administration), and fnblifebusiness@fnb.co.za and fnbsticlaims@fnb.co.za for Business Cashflow Cover sales and claims.
FNB business insurance and FNB Connect
The Law on Call Business Plan, FNB’s legal cover for businesses, uses 087 736 7777 for sales and policy administration and 087 736 7777 option 2 for claims and legal advice. Business Cashflow Cover sales and claims use 087 312 0001. FNB Connect, FNB’s mobile network for business customers, is reached on 135 from an FNB SIM or 087 575 0147 from any landline, Monday to Friday 08:00 to 17:00 and 08:00 to 13:00 on weekends and public holidays.
FNB business email and SMS alerts
FNB’s website lists inContact, balance alerts, limit alerts and electronic alerts among its banking services, which notify you of activity on your account. For help setting up or changing alerts on a business account, call the business line on 087 736 2247. Be cautious of alert emails or SMSes asking you to click a link or share login details; FNB’s Security Centre, linked from “Talk to us”, explains how to report fraud.
Sources
- FNB “Talk to us” contact directory, business tab (Business Banker, Online Banking, Merchant Services, Insurance, FNB Connect, Complaints Resolution), fnb.co.za/complaints-resolution/talkToUs.html, read 14 September 2026
- FNB Business Merchant Services page and business banking menu, fnb.co.za/business-banking, read 14 September 2026