Banking & Finance · Contact details
FNB Business Contact Details
For FNB business contact and Business Banker enquiries, call 087 736 2247. Service queries can also be handled through SecureChat in the FNB App, which FNB says is available 24/7. For Speedpoint card machines and merchant account support, call 087 575 0012. Business complaints go to 087 575 9408 or care@fnb.co.za. If you are calling from outside South Africa, dial +27 11 371 3711 first and then enter the 087 number when prompted.
FNB Business contact numbers
| What you need | Contact | Hours |
|---|---|---|
| Business Banker and FNB business enquiries | 087 736 2247 | Confirm hours with FNB |
| Service queries in writing | SecureChat in the FNB App or Online Banking | 24/7 |
| Online Banking Enterprise | 087 736 2247 | 24 hours |
| Online Banking with OTP (business) | 087 736 2247 | Mon to Sat 08:00 to 19:00, Sun 08:00 to 13:00 |
| Merchant Services (Speedpoint) | 087 575 0012 | 24 hours |
| Complaints Resolution | 087 575 9408, care@fnb.co.za | Mon to Fri 08:00 to 17:00, Sat 08:00 to 13:00 |
| FNB Connect (business) | 135 from an FNB SIM, or 087 575 0147 | Mon to Fri 08:00 to 17:00; weekends and public holidays 08:00 to 13:00 |
| Law on Call Business Plan | 087 736 7777; LOCBizSales@fnb.co.za, LOCBizClaims@fnb.co.za, LOCBiz@fnb.co.za | |
| Business Cashflow Cover | 087 312 0001; fnblifebusiness@fnb.co.za, fnbsticlaims@fnb.co.za | |
| International callers | +27 11 371 3711, then the 087 number |
FNB Business Banking contact number and help desk
The main FNB Business Banking contact number is 087 736 2247. FNB lists this number for Business Banker queries, and the same number appears as the business “Contact us” number in its 2026/27 Business Pricing Guide, valid from 1 July 2026 to 30 June 2027.
The number is also used for Online Banking Enterprise, FNB’s online banking platform for businesses. FNB lists Online Banking Enterprise support as available 24 hours. For business Online Banking with OTP, the contact number remains 087 736 2247, with hours of Monday to Saturday 08:00 to 19:00 and Sunday 08:00 to 13:00.
FNB’s business menu also refers to a 24/7 Business Desk. The page does not confirm that the Business Banker phone line itself operates 24 hours, so its hours should be confirmed with FNB when calling.
FNB business support online and SecureChat
For FNB business support online, service queries can be sent through SecureChat in the FNB App or Online Banking. FNB’s 2026/27 Business Pricing Guide says service queries can be handled 24/7 through the FNB App and SecureChat, and describes SecureChat as a way to get personalised business advice from bankers through the app.
Gold, Franchise and Healthcare business accounts include a 24/7 Business Desk. Platinum business accounts include a 24/7 Platinum business desk and a dedicated banker. For telephone enquiries, the published business contact number remains 087 736 2247.
FNB Gold Business contact and email
FNB does not publish a separate Gold Business contact number or email address. Gold Business account queries go to 087 736 2247, or can be sent in writing through SecureChat in the FNB App or Online Banking.
FNB describes Gold Business as a full value banking offering for businesses with a turnover from R0 to R5 million a year, with a 24/7 Business Desk. Its 2026/27 monthly fees are R49 for Gold Aspire for turnover below R100 000, with an automatic upgrade above that level, R102 for the Gold Business bundle, and R349 or R469 for single fee options 1 and 2.
FNB Business Banking email address
FNB’s contact directory does not list a general FNB Business Banking email address. General business service queries are directed to the published phone numbers or SecureChat in the FNB App or Online Banking.
The email addresses FNB publishes are tied to specific services. Complaints can be sent to care@fnb.co.za. The Law on Call Business Plan uses LOCBizSales@fnb.co.za for sales, LOCBizClaims@fnb.co.za for claims and legal advice, and LOCBiz@fnb.co.za for policy administration. Business Cashflow Cover uses fnblifebusiness@fnb.co.za and fnbsticlaims@fnb.co.za for sales and claims.
FNB Business Banking complaints
For FNB Business Banking complaints, contact the Complaints Resolution team on 087 575 9408 or email care@fnb.co.za. The phone line operates Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 13:00.
When making a complaint, include your business name, account number and a short description of the problem, together with any reference number you were given by the help desk.
FNB Merchant Services and Speedpoint support
For card machine and merchant account queries, call FNB Merchant Services on 087 575 0012. FNB lists this support line as available 24 hours and says merchants have access to a 24/7 support desk and advanced fraud monitoring.
FNB’s Merchant Services page says Speedpoint transactions are paid out to your business account the next day if you bank with FNB. It advertises customised commission rates from 1.8%, excluding VAT and device rental, based on monthly turnover. Businesses can call 087 575 0012 or request a call back to apply.
FNB Business account and Business Suite queries
No FNB product called “Business Suite” appears in FNB’s 2026/27 Business Pricing Guide. The business digital platforms named in the guide are Online Banking for Business, Online Banking Enterprise, the FNB App, eWallet Pro, Receipt-IT and API. Online Banking Enterprise queries use 087 736 2247.
FNB also does not publish a tax compliance department contact in its Business Pricing Guide. For business banking help related to the account, use 087 736 2247 or SecureChat. The business tax offering named in the guide is TaxTim tax filing, with 50% back in eBucks on the submission fee.
FNB business insurance contacts
The Law on Call Business Plan uses 087 736 7777 for sales and policy administration. Claims and legal advice use 087 736 7777 option 2. The published email addresses are LOCBizSales@fnb.co.za for sales, LOCBizClaims@fnb.co.za for claims and legal advice, and LOCBiz@fnb.co.za for policy administration.
For Business Cashflow Cover, sales and claims use 087 312 0001. The email addresses listed are fnblifebusiness@fnb.co.za and fnbsticlaims@fnb.co.za.
FNB Connect business contact number
FNB Connect business customers can call 135 from an FNB SIM or 087 575 0147 from any landline. The published hours are Monday to Friday 08:00 to 17:00, with weekends and public holidays from 08:00 to 13:00.
Calling FNB Business from outside South Africa
International callers should dial +27 11 371 3711 first and then enter the relevant 087 number when prompted. For general Business Banker queries, the 087 number is 087 736 2247.
FNB business email and SMS alerts
FNB lists inContact, balance alerts, limit alerts and electronic alerts among its banking services. These services notify customers about activity on their accounts. For help setting up or changing alerts on a business account, use the business line on 087 736 2247.
The existing FNB information also cautions customers about alert emails or SMSes that ask them to click a link or share login details. FNB’s Security Centre, linked from “Talk to us”, explains how to report fraud.
Frequently asked questions
What is the FNB business contact number?
The FNB business contact number for Business Banker queries and general enquiries is 087 736 2247. FNB also prints this number as its business “Contact us” number in the 2026/27 Business Pricing Guide.
What is the FNB Business Banking contact number?
Call 087 736 2247 for FNB Business Banking enquiries. The same number is used for Online Banking Enterprise and business Online Banking with OTP.
How do I contact FNB business support online?
Use SecureChat in the FNB App or Online Banking for service queries in writing. FNB says SecureChat service queries are available 24/7.
Does FNB have a Gold Business email address?
No. FNB does not publish a separate Gold Business email address. Gold Business queries use 087 736 2247 or SecureChat in the FNB App or Online Banking.
What is the FNB Business Banking email address?
FNB does not list a general Business Banking email address in its contact directory. It publishes service-specific addresses, including care@fnb.co.za for complaints.
How do I complain to FNB Business?
Call FNB Complaints Resolution on 087 575 9408 or email care@fnb.co.za. The phone line operates Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 13:00.
What is the FNB Merchant Services number?
FNB Merchant Services and Speedpoint support use 087 575 0012. FNB lists the service as available 24 hours.
What is the FNB Business Suite contact number?
FNB does not list a product called “Business Suite” in its 2026/27 Business Pricing Guide. Online Banking Enterprise, one of the business platforms it does list, is supported on 087 736 2247.
Sources
- FNB “Talk to us” contact directory, business tab (Business Banker, Online Banking, Merchant Services, Insurance, FNB Connect, Complaints Resolution), fnb.co.za/complaints-resolution/talkToUs.html, read 14 September 2026
- FNB Business Merchant Services page and business banking menu, fnb.co.za/business-banking, read 14 September 2026
- FNB Business Pricing Guide 2026/27 (FNB-Business-Accounts.pdf), fnb.co.za/downloads/pricing-guides, read 26 September 2026