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FNB Procurement Contact Details
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The FNB procurement contact details for suppliers are the procurement help desk number 087 312 5828 (+27 87 312 5828 from abroad) and the email address phdqueries@fnb.co.za. FNB is a division of FirstRand Bank Limited, and its procurement is run at FirstRand Group level, so the help desk serves suppliers and business partners across the group.
This route is for suppliers and vendors only. For personal or business banking queries, use the main FNB contact details page.
FNB procurement contact details at a glance
| Route | Details |
|---|---|
| Procurement help desk for suppliers | 087 312 5828 (+27 87 312 5828) |
| Procurement help desk email | phdqueries@fnb.co.za |
| FNB Prospective Suppliers (supplier registration portal) | Oracle supplier registration form, linked as “FNB Prospective Suppliers” in the fnb.co.za menu |
| FNB Approved Suppliers (supplier portal) | eoqz.fa.em2.oraclecloud.com, linked as “FNB Approved Suppliers” in the fnb.co.za menu |
FNB procurement contact number and email
The procurement help desk on 087 312 5828 is the contact point for suppliers and business partners. FirstRand’s supplier and business partner privacy notice (June 2025) names this help desk as the route for suppliers, and suppliers can also use it to update the information FirstRand holds on them.
Email phdqueries@fnb.co.za with the same queries: supplier registration questions, updates to your supplier details, and anything else about your dealings with FNB procurement. If you already work with a FirstRand business, your responsible relationship manager within the group is a second contact point, and the privacy notice says supplier data requests may also go to that manager.
How to register as an FNB supplier or log in to the supplier portal
FNB’s website separates two supplier routes in its navigation menu:
- New supplier: open “FNB Prospective Suppliers” from the fnb.co.za menu, which takes you to the supplier registration form on FirstRand’s Oracle supplier portal.
- Existing approved supplier: log in through “FNB Approved Suppliers” in the fnb.co.za menu, which opens the Oracle supplier portal at eoqz.fa.em2.oraclecloud.com.
- Queries or updates to your supplier details: call the procurement help desk on 087 312 5828 or email phdqueries@fnb.co.za.
What to have ready when you contact FNB procurement
The privacy notice lists the information FirstRand holds on suppliers: the company registration number, VAT number, tax number, banking details, invoices and contracts. Have these ready when you register as a new supplier or when you ask the help desk to update your details.
Who to contact if the procurement help desk cannot help
FirstRand does not publish a separate escalation line for procurement. If the help desk cannot resolve your query, the privacy notice points suppliers to their responsible relationship manager within the group, who advises on the form and manner of the request.
For other banks, see the banking and finance hub or the banking directory F listings.
Frequently asked questions
What are the FNB procurement contact details?
The procurement help desk for suppliers is 087 312 5828, and the email is phdqueries@fnb.co.za.
How do I register as an FNB supplier?
Open “FNB Prospective Suppliers” in the fnb.co.za menu. It leads to the supplier registration form on FirstRand’s Oracle supplier portal.
Where do approved FNB suppliers log in?
Approved suppliers use “FNB Approved Suppliers” in the fnb.co.za menu, which opens the Oracle supplier portal at eoqz.fa.em2.oraclecloud.com.
How do I update my supplier details with FNB?
Contact the procurement help desk on 087 312 5828 or phdqueries@fnb.co.za, or your relationship manager within the FirstRand Group.
Sources
- FirstRand Group, Supplier and business partner privacy notice (PDF): firstrand.co.za/media/investors/policies-and-practice/pdf/firstrand-group-supplier-and-business-partner-privacy-notice.pdf, read 2026-09-26
- FNB Insurance, Contact us (site navigation supplier links): fnb.co.za/insurance/contactus.html, read 2026-09-26