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FNB Procurement Contact Details
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The FNB procurement help desk for suppliers is 087 312 5828 (+27 87 312 5828 from abroad), and its email address is phdqueries@fnb.co.za. FNB is a division of FirstRand Bank Limited, and its procurement is run at FirstRand Group level, so the help desk serves suppliers and business partners across the group.
This route is for suppliers and vendors only. For personal or business banking queries, use the main FNB contact details page.
FNB procurement contact details at a glance
| Route | Details |
|---|---|
| Procurement help desk for suppliers | 087 312 5828 (+27 87 312 5828) |
| Procurement help desk email | phdqueries@fnb.co.za |
| FNB Prospective Suppliers (supplier registration portal) | Oracle supplier registration form, linked as “FNB Prospective Suppliers” in the fnb.co.za menu |
| FNB Approved Suppliers (supplier portal) | eoqz.fa.em2.oraclecloud.com, linked as “FNB Approved Suppliers” in the fnb.co.za menu |
Official FNB procurement route
FirstRand’s supplier and business partner privacy notice (June 2025) names the procurement help desk as the contact point for suppliers: 087 312 5828 or phdqueries@fnb.co.za. Suppliers can update their information through this help desk.
FNB’s website separates two supplier routes in its navigation menu. “FNB Prospective Suppliers” leads to the supplier registration form on FirstRand’s Oracle supplier portal, for businesses that want to become suppliers. “FNB Approved Suppliers” leads to the Oracle supplier portal login for existing, approved suppliers.
What you need before contacting FNB procurement
According to the privacy notice, the information FirstRand holds on suppliers includes the company registration number, VAT number, tax number, banking details, invoices and contracts. Have these ready when you register as a new supplier or when you ask the help desk to update your details.
If you already work with a FirstRand business, note who your relationship manager is. The notice says supplier data requests may also go to the responsible relationship manager within the group.
Step-by-step contact process
- New supplier: open “FNB Prospective Suppliers” from the fnb.co.za menu, which takes you to the Oracle supplier registration form.
- Existing approved supplier: log in through “FNB Approved Suppliers” on the Oracle supplier portal.
- For queries or updates to your supplier details, call the procurement help desk on 087 312 5828 or email phdqueries@fnb.co.za.
Escalation route
FirstRand does not publish a separate escalation line for procurement. If the help desk cannot resolve your query, the privacy notice points suppliers to their responsible relationship manager within the group, who advises on the form and manner of the request.
For other banks, see the banking and finance hub or the banking directory F listings.
Frequently asked questions
What are the FNB procurement contact details?
The procurement help desk for suppliers is 087 312 5828, and the email is phdqueries@fnb.co.za.
How do I register as an FNB supplier?
Open “FNB Prospective Suppliers” in the fnb.co.za menu. It leads to the supplier registration form on FirstRand’s Oracle supplier portal.
Where do approved FNB suppliers log in?
Approved suppliers use “FNB Approved Suppliers” in the fnb.co.za menu, which opens the Oracle supplier portal.
How do I update my supplier details with FNB?
Contact the procurement help desk on 087 312 5828 or phdqueries@fnb.co.za, or your relationship manager within the FirstRand Group.
Sources
- FirstRand Group, Supplier and business partner privacy notice (PDF): firstrand.co.za/media/investors/policies-and-practice/pdf/firstrand-group-supplier-and-business-partner-privacy-notice.pdf, read 2026-09-26
- FNB Insurance, Contact us (site navigation supplier links): fnb.co.za/insurance/contactus.html, read 2026-09-26