Adendorff Machinery Mart has a branch in George, in the Tamsui industrial area. Each Adendorff branch has its own telephone number and its own location-coded mailbox, so a query about stock or a repair goes to the branch rather than to a national line.
Adendorff George contact details
- Telephone: 044 050 3610
- Email: [email protected]
- Address: 3 Saffier Crescent, Tamsui Industrial, George
The mailbox is a branch code rather than a person, which means it survives staff changes but also that a message needs to say clearly which product or order it concerns. Quote the stock code from the Adendorff site if you have it.
Checking stock before you drive out
Adendorff sells machinery and tools rather than fast-moving goods, and branch stock varies considerably. Phone the branch and quote the product code rather than the description, because similar-looking machines differ by motor size, phase and voltage. Ask specifically whether a machine is single phase or three phase before buying: three phase equipment will not run on an ordinary domestic supply, and that is the most common expensive mistake on this kind of purchase.
Questions worth asking on a machine
- What the warranty period is and whether it is a carry-in or on-site warranty
- Whether spares and consumables for that model are stocked locally or ordered in
- Whether the machine is rated for continuous or intermittent duty, which decides whether it survives commercial use
- What the return position is if the machine is unsuitable, as opposed to defective
Repairs and warranty
A carry-in warranty means you deliver the machine to the branch at your own cost, which matters for anything heavy. Keep the invoice, since the warranty runs from the purchase date on it, and keep the original packaging where you can, because some manufacturers require it for a return. Under the Consumer Protection Act a defective item may be returned within six months for repair, replacement or refund, with the choice yours.
If something is not resolved
- Raise it with the branch on 044 050 3610 or [email protected], quoting the invoice number
- Escalate to Adendorff head office through the contact page on adendorff.co.za if the branch cannot resolve it
- For an unresolved consumer complaint, the National Consumer Commission handles complaints against suppliers