Adendorff gives every branch its own telephone number and its own mailbox, so the Port Elizabeth store can be reached directly rather than through a national call centre. Note that Adendorff still lists the branch under Port Elizabeth rather than Gqeberha, which is worth knowing if a search under the current city name returns nothing.
Local channels
- Branch telephone: 041 484 3995
- Branch email: [email protected]
- National customer care: 011 434 7000 or [email protected]
- Branch list: adendorff.co.za/storelocator
Address
27 Grahamstown Road, North End, Port Elizabeth. North End is the older industrial quarter close to the harbour, which suits the trade and workshop customers the branch serves. Adendorff does not publish trading hours in its store locator, so confirm opening times with the branch on the number above before travelling, particularly on a Saturday.
Services at this location
Adendorff Machinery Mart sells machinery, power tools, workshop and industrial equipment to both trade and retail buyers. Because the branch has its own mailbox, a stock or quotation query is best sent there in writing with the product code, rather than to national customer care, which cannot see local stock as directly. For anything heavy or requiring delivery, confirm with the branch whether the item is held locally or has to be transferred, because that changes the lead time considerably.
Parent organisation
The branch is part of the national Adendorff Machinery Mart chain, whose online and head office contact is at 98 Sailor Malan Avenue, Aeroton. If a fault or a warranty issue is not resolved by the branch, escalate to national customer care and keep the invoice, since proof of purchase governs a warranty claim. An unresolved complaint about goods or a refund falls under the Consumer Protection Act and can be taken to the National Consumer Commission, and the Act gives you rights on defective goods within six months of delivery. Note that machinery bought for use in a workplace also carries duties under the Occupational Health and Safety Act, so a machine used commercially must be safe to operate and properly guarded, which is the employer responsibility rather than the retailer.
Sources
- Adendorff store locator entry for Port Elizabeth with branch telephone, email and address: adendorff.co.za/storelocator
- Adendorff national customer care details on the same page: adendorff.co.za/storelocator