Ackermans credit accounts are managed by Tenacity, and the dedicated Card Collections line is 0860 992 222 within South Africa, or +27 (0) 21 928 1080 from outside the country. Email enquiries go to [email protected]. This is a separate route from general Ackermans customer care, and it is specifically for account and instalment matters. Verified against ackermans.co.za on 18 August 2026.
Official contact routes
| Route | Detail | Use it for |
|---|---|---|
| Card Collections, South Africa | 0860 992 222 | Missed or upcoming instalment payments |
| Card Collections, international | +27 (0) 21 928 1080 | Callers outside South Africa |
| Accounts email | [email protected] | Notifying Tenacity you cannot pay an instalment |
| Proof of income email | [email protected] | Submitting income documents for a credit application |
| General customer care | 0860 900 100 | Retail queries not related to your account |
Ackermans publishes a clear instruction if you cannot pay: notify Tenacity immediately, either by phone, email, or by making a payment commitment online through the account portal, rather than waiting or avoiding contact.
Submitting proof of income
For a new credit application or a limit review, Ackermans accepts proof of income documents in three ways: uploaded through the online portal, handed in at any till point in-store, or emailed to [email protected]. Choose whichever is most convenient, but keep a copy of what you submitted and the date, since a credit decision can take time to process.
Best contact route by issue
- You cannot make an instalment payment: contact Card Collections immediately on 0860 992 222 or [email protected], before the payment is due if possible.
- A new credit application: submit proof of income through the online portal, in-store, or to [email protected].
- A disputed charge on your statement: [email protected], in writing, so there is a dated record.
- A general retail query unrelated to your account: Ackermans customer care on 0860 900 100 rather than Tenacity.
What to prepare
- Your account number, from your statement or card.
- Your ID number, for identity verification.
- Recent payslips or bank statements, for a credit application or limit review.
- Your most recent statement, for any disputed charge.
Complaints and escalation
- Raise it with Card Collections on 0860 992 222 or [email protected] and obtain a reference.
- Escalate in writing if the initial response does not resolve it, quoting the reference.
- Consider the National Credit Regulator for an unresolved credit account dispute, once Tenacity’s own process has been exhausted and you have confirmed jurisdiction.
- Dispute a card payment with your bank, using the number on the back of your card, only where the dispute concerns a separate bank-processed transaction rather than the credit account itself.
Scam and verification checks
- Type ackermans.co.za yourself and confirm any number against the site rather than a directory or a message.
- Be cautious of messages claiming your account is overdue and asking you to click a link to pay immediately. Confirm your balance through the official portal or by phoning Card Collections yourself.
- Never disclose a one-time password, banking login details or your card CVV to settle an instalment.
- Never pay an instalment into a personal bank account.
- Preserve evidence and report to your bank and SAPS on 10111 if you have paid money based on fraudulent account details.
Related contact pages
- Ackermans Contact Details: general retail customer care.
- Amazon Contact Details: an alternative retail route.
- Fake Bank SMS And Call Scams South Africa: recognising a fraudulent account message.
- How To Check If A Phone Number Is Official: verifying any number before you act on it.
Frequently asked questions
What is the safest official contact route?
Card Collections on 0860 992 222, or [email protected], both published on ackermans.co.za. Use general customer care on 0860 900 100 only for retail matters, not account queries.
What information should I prepare?
Your account number, ID number, recent payslips or bank statements for a credit application, and your most recent statement for any disputed charge.
What should I do if I cannot get help?
Escalate in writing with your reference number, and consider the National Credit Regulator for an unresolved dispute once Tenacity’s own process is exhausted.
Last verified 18 August 2026 against ackermans.co.za.