Retail · Contact details
Mr Price Contact Details
Mr Price’s Customer Care Team answers on 0800 212 535, and 97 of the 99 Mr Price Cellular stores list that same number. Accounts on Mr Price Mobile run through Mr Price Money on +27 86 106 6639. Mr Price’s head office is on +27 31 310 8000 at Upper Level, Durban Station Complex, 65 Masabalala Yengwa Avenue, Stamford Hill, Durban, 4001. For online orders, returns and store queries, the customer care WhatsApp number is +27 64 584 1000, or use the contact form on mrp.com.
Mr Price contact numbers
| What you need | Contact |
|---|---|
| Mr Price head office telephone (Durban) | +27 31 310 8000 |
| Customer care WhatsApp (mrp.com “Need help?”) | +27 64 584 1000 |
| Email on the Mr Price Group contact page (listed beside its careers site, mrpcareers.com) | customercare@mrpricegroup.com |
| Mr Price Money (accounts, insurance, mobile) | +27 86 106 6639 |
| Customer Care Team, toll-free (orders, stores and general queries) | 0800 212 535 |
| Mr Price Money account self-service WhatsApp | 064 584 1010 |
| Mr Price Money account USSD (pay, balance, available credit) | *120*410# |
| Mr Price Home | +27 31 310 8000 |
| Mr Price Sport | +27 31 310 8545 |
| FairCall whistleblowing line | 0800 00 64 65 |
The contact form on mrp.com/en_za/help lets you choose an enquiry type: Mr Price Money, order enquiry, return enquiry, feedback, store enquiry, online cancellation enquiry, insurance enquiry or mobile enquiry. The Mr Price Group contact form on mrpricegroup.com offers account, online, store, complaint and feedback departments. In the store locator data, 0800 212 535 is listed for 389 of the 694 Mr Price clothing stores, so it is a shared number rather than a direct line to one branch; other stores list their own numbers.
Mr Price helpline and landline number
Mr Price’s helpline is its Customer Care Team on 0800 212 535, toll-free. The mrp.com footer reads “Need Help? 0800 212 535”, and the checkout says to tap to call 0800 212 535 for help with any order queries. The same number is printed on Mr Price Group’s careers site. For self-service about stores, products and order tracking, WhatsApp 064 584 1000. The Mr Price landline for head office in Durban is +27 31 310 8000.
Mr Price complaints: email address and contact form
Mr Price does not publish a separate complaints-only email address or number. To complain, use the Mr Price Group contact form at mrpricegroup.com/contact-us and choose the “Complaint” department, email customercare@mrpricegroup.com, or call the Customer Care Team on 0800 212 535. On mrp.com, the contact form’s enquiry types are Feedback, Order enquiry, Return enquiry, Store enquiry, Online cancellation enquiry, Mr Price Money, Insurance enquiry and Mobile enquiry.
Mr Price accounts department: balance and payments
Mr Price accounts are run by Mr Price Money on +27 86 106 6639. For account self-service, WhatsApp 064 584 1010 to check your balance, request a statement, pay, ask for a limit increase or check your application status. Dial *120*410# to pay your account or see your balance, instalment, how much you owe and your available credit, and *130*410# to buy airtime and data on account (you do not need airtime or data to dial in). The Mr Price app also shows your balance, available credit and statements.
You can pay your account online after linking it to an mrp.com profile (“Pay My Account”), in the app, by *120*410#, at any Mr Price, Mr Price Home, Mr Price Sport, Miladys or Sheet Street store, or with Zapper or SnapScan from your digital statement. For EFT or ATM payments, use the banking details on the “Ways to pay” page at mrpmoney.com, with your Mr Price Money account number as the reference.
Mr Price insurance claims and policy cancellations
Mr Price does not publish a separate insurance claims or policy cancellation number on mrp.com or mrpricegroup.com. Insurance enquiries go to Mr Price Money on +27 86 106 6639, to the “Insurance enquiry” option on the mrp.com contact form, or to the account WhatsApp line, 064 584 1010.
Mr Price cellphones: Mr Price Cellular and Mr Price Mobile
Mr Price’s store locator lists 99 Mr Price Cellular stores as a separate store type, and 97 of them show the Customer Care Team number, 0800 212 535. An example is Mr Price Cellular Mompati Mall, Shop 49, Vryburg. For cellphone accounts and Mr Price Mobile, Mr Price Money’s own network with SIM top-ups and prepaid packages, call Mr Price Money on +27 86 106 6639 or choose “Mobile enquiry” on the mrp.com contact form. See also MRP Cellular contact details.
Mr Price stores: Vredendal, Sandton City, Access Park, Zevenwacht, Century City and Bothasig
| Store | Address | Phone listed | Trading hours listed |
|---|---|---|---|
| Mr Price Vredendal | Shop 3, Spar Sentrum, Kerk Street, Vredendal, 8160 | 087 049 3581 | Mon 09:00 to 18:00, Fri 09:00 to 19:00, Sat 09:00 to 15:00, Sun 09:00 to 13:00 |
| Mr Price Sport Vredendal (Maskam Mall) | Shop 8, Maskam Mall, Corner Church and Dr Anna Louw Streets, Vredendal | 0800 212 535 | Mon and Fri 08:00 to 18:00, Sat 08:00 to 15:00, Sun 08:00 to 13:00 |
| Mr Price Sandton City | Shop L303, Sandton City, Rivonia Road, Sandton, 2196 | 087 049 3516 | Mon and Fri 09:00 to 19:00, Sat 09:00 to 18:00, Sun 09:00 to 16:00 |
| Mr Price Kenilworth, Access Park | Shop B24, Access Park, Donchester Road, Kenilworth, 7708 | 0800 212 535 | Mon and Fri 09:00 to 17:30, Sat 09:00 to 17:00, Sun 09:00 to 14:00 |
| Mr Price Kuilsriver Zevenwacht | Shop 20, Zevenwacht Mall, Cnr Van Riebeeck and Polkadraai, Kuilsrivier, 7580 | 0800 212 535 | Mon and Fri 09:00 to 18:00, Sat 09:00 to 15:00, Sun 09:00 to 14:00 |
| Mr Price Canal Walk (Century City) | Shop 30, Canal Walk Shopping Centre, Century Boulevard, Century City, 7441 | 087 049 3626 | Every day 09:00 to 21:00 |
| Mr Price Bothasig | Shop 31A, Bothasig Square, Cnr Vryburger Avenue, Bothasig, 7441 | 0800 212 535 | Not listed |
Mr Price Home Vredendal is listed at the same Spar Sentrum address and number as Mr Price Vredendal, and Zevenwacht Mall also has a Mr Price Zevenwacht Kids store at Shop 22. The store locator now lists each store’s hours for every day of the week, Monday to Sunday; the table above shows the hours listed on 17 September 2026, so check the locator for Tuesday to Thursday and confirm public holiday hours with the store or the mall before travelling.
Mr Price Prieska, Kakamas, Mompati Mall, Ottery, Goldenacre Kids and Pavilion
| Store | Address | Phone listed | Trading hours listed |
|---|---|---|---|
| Mr Price Prieska | Freestanding Building, Cnr Loots Blvd and Main Rd, Prieska | 0800 212 535 | Mon to Fri 08:00 to 17:00, Sat 09:00 to 14:00, Sun 09:00 to 13:00 |
| Mr Price Kakamas Centre | Shop 9, Kakamas Shopping Centre, c/o Lutzweg and Vierdelaan, Kakamas | 087 049 6908 | Mon to Fri 09:00 to 18:00, Sat 09:00 to 17:00, Sun 09:00 to 13:00 |
| Mr Price Mompati Mall | Shop 12 and 12A, Mompati Mall, Cnr N18 and Voortrekker Str, Vryburg | 0800 212 535 | Mon to Fri 09:00 to 18:00, Sat and Sun 09:00 to 14:00 |
| Mr Price Ottery Hyper | Shop L04, Ottery Hyper, New Ottery Road, Ottery | 0800 212 535 | Mon to Fri 09:00 to 18:00, Sat 09:00 to 16:00, Sun 09:00 to 14:00 |
| Mr Price Ottery Lansdowne Corner SC | Shop 14, 15 and 15A, Cnr Lansdowne and Jan Smuts Dr, Ottery | 0800 212 535 | Mon to Fri 09:00 to 17:30, Sat 09:00 to 16:00, Sun 09:00 to 13:00 |
| Mr Price Goldenacre Kids | P21 Goldenacre, Cnr Adderley and Strand Streets, Cape Town | 0800 212 535 | Not listed |
| Mr Price Pavilion | Shop 308, The Pavilion, Spine Road, Westville | 087 049 3446 | Mon to Fri 09:00 to 18:00, Sat 08:00 to 16:00, Sun 09:00 to 14:00 |
| Mr Price Kimberley Diamond Pavilion | Shop 33, Cnr Olivier and McDougal Rds, Monument Heights, Kimberley | 087 049 6766 | Mon to Thu 09:00 to 18:00, Fri 09:00 to 19:00, Sat 09:00 to 17:00, Sun 09:00 to 14:00 |
The locator also lists Mr Price Home Ottery Hyper (Shop L6/L7, 0800 212 535), Mr Price Home Pavilion Westville (Shop 408, 087 049 6967) and Mr Price Cellular Mompati Mall (Shop 49, 0800 212 535). Its data files Mr Price Ottery Lansdowne Corner under Gauteng, but the street address is in Ottery, Cape Town.
Mr Price trading hours and operating hours
Mr Price trading hours are set per store. The store locator at mrp.com/en_za/store-locator lists each store’s hours for every day of the week and shows “Currently Closed” outside them. Mr Price does not publish opening hours for the 0800 212 535 Customer Care line or the 064 584 1000 WhatsApp service.
Mr Price Group divisions and their numbers
| Brand | Telephone listed by Mr Price Group |
|---|---|
| Mr Price (mrp.com) and Mr Price Home | +27 31 310 8000 |
| Mr Price Sport | +27 31 310 8545 |
| Mr Price Money | +27 86 106 6639 |
| Sheet Street | +27 31 310 8300 |
| Miladys and Power Fashion | +27 31 310 5500 |
| Yuppiechef | 0861 702 4969 or 021 702 4969 |
| Studio 88 and the Mr Price Foundation | +27 10 006 0888 |
Which Mr Price contact to use
- Online order, delivery or return: WhatsApp +27 64 584 1000 or the mrp.com contact form with your order number.
- Something at a specific store: the store’s number from the table above or the store locator at mrp.com/en_za/store-locator, or choose “Store enquiry” on the contact form.
- Mr Price account, insurance or cellphone: Mr Price Money on +27 86 106 6639. Mr Price Money is a division of Mr Price Group and an authorised financial services and credit provider (FSP31450, NCRCP46).
- Formal correspondence or head office: +27 31 310 8000, Durban Station Complex, Stamford Hill, Durban.
Mr Price head office in Cape Town or Johannesburg
Mr Price Group publishes one corporate head office, in Durban: Upper Level, Durban Station Complex, 65 Masabalala Yengwa Avenue, Stamford Hill, Durban, 4001, on +27 31 310 8000. It does not list a Cape Town or Johannesburg head office. For a store in those cities, use the store locator; for example Mr Price Goldenacre Kids in Cape Town’s city centre lists 0800 212 535.
Mr Price HR contact details
Mr Price Group does not publish a separate HR phone number. Its careers site, mrpcareers.com, has a contact form for queries (not job applications) and prints customercare@mrpricegroup.com; to apply for a vacancy, use the job search on mrpcareers.com.
Lost Mr Price receipts
If you are logged in on mrp.com, the “In Store Receipts” section of your account (“My Receipts”) lets you filter in-store receipts by division, store and time period and download them.
Frequently asked questions
What is the Mr Price contact number?
The Customer Care Team is on 0800 212 535, toll-free, and head office is on +27 31 310 8000. For self-service about stores, products and orders, WhatsApp 064 584 1000.
What is the Mr Price complaints email address?
Mr Price has no complaints-only email. Email customercare@mrpricegroup.com, use the Complaint option on the mrpricegroup.com contact form, or call 0800 212 535.
How do I contact the Mr Price accounts department?
Call Mr Price Money on +27 86 106 6639, WhatsApp 064 584 1010 for account self-service, or dial *120*410# to check your balance and pay.
Where do I find Mr Price banking details for account payments?
The banking details for EFT or ATM payments are on the “Ways to pay” page at mrpmoney.com. Use your Mr Price Money account number as the payment reference.
What is the Mr Price Home head office number?
Mr Price Home is listed under the group head office line, +27 31 310 8000, at Durban Station Complex, Stamford Hill, Durban. Mr Price Group publishes one corporate head office, in Durban, and does not list a Cape Town or Johannesburg head office.
Who do I call about Mr Price cellphones?
Mr Price Cellular stores list 0800 212 535. For cellphone accounts and Mr Price Mobile, call Mr Price Money on +27 86 106 6639.
Sources
- Mr Price Contact Us page, site footer and store locator data, mrp.com, read 17 September 2026
- Mr Price Group Contact Us page, mrpricegroup.com/contact-us, read 17 September 2026 and 26 September 2026
- Mr Price help pages, site footer, store locator data and In Store Receipts page, mrp.com, read 26 September 2026
- Mr Price Money self-help and Ways to pay pages, mrpmoney.com, read 26 September 2026
- MRP Careers contact page, mrpcareers.com/contact-us, read 26 September 2026