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Shoprite HR Contact Details
All Retail contactsComplaints & escalation
Shoprite does not publish a dedicated HR phone number or HR email address: HR queries go through the Business-to-business contact form on shopriteholdings.co.za, where Human Resources is one of the listed departments, or through the home office switchboard on +27 (0)21 980 4000. The Shoprite Group runs Shoprite, Checkers, Usave and OK Franchise, among others, from its home office in Brackenfell in the Western Cape.
Job seekers have their own channels: a store jobs WhatsApp line, 072 773 4335, and two online recruitment portals. For customer queries, use the main Shoprite contact details page instead, because the customer care line is not an HR route.
Shoprite HR contact details at a glance
| Route | Details |
|---|---|
| Business-to-business form (includes Human Resources) | shopriteholdings.co.za/contactus/b2b-form.html |
| Home office switchboard | +27 (0)21 980 4000 |
| Store jobs WhatsApp | 072 773 4335 (send “hello” and select Our stores) |
| Store jobs portal (Shoprite, Checkers, Usave) | apply.shoprite.jobs |
| Office / head-office vacancies portal | shoprite.erecruit.co/candidateapp/Jobs/Browse |
| Home office physical address | Cnr William Dabbs Street and Old Paarl Road, Brackenfell, 7560, Western Cape |
| Home office postal address | PO Box 215, Brackenfell, 7561, Western Cape |
Official Shoprite HR route
Shoprite Holdings routes Human Resources through its Business-to-business contact form. The group’s contact page invites you to make contact with one of its business departments, and names Property Development, Marketing, Human Resources and Freshmark as examples. Open the form at shopriteholdings.co.za/contactus/b2b-form.html, choose Human Resources and submit your query.
If you need to be routed by phone, call the home office switchboard on +27 (0)21 980 4000. The home office is at the corner of William Dabbs Street and Old Paarl Road, Brackenfell, 7560. Post goes to PO Box 215, Brackenfell, 7561.
The group describes itself as South Africa’s largest private-sector employer, with over 174 000 employees, so a written query through the form gives HR a record to work from.
What you need before contacting Shoprite HR
Work out first whether you are an employee or business contact with an HR query, or a job seeker. The two use different channels:
- HR or business query: use the Business-to-business form and select Human Resources.
- Store jobs at Shoprite, Checkers or Usave: use the WhatsApp line or apply.shoprite.jobs.
- Office jobs at divisional offices, home office departments or ShopriteX in Cape Town: use the erecruit portal.
For a store job application you will need to register an account, set a password, fill in your qualifications and experience, and complete an assessment. Bursaries, graduate programmes and youth opportunities have their own section on the Shoprite Holdings careers page.
Step-by-step contact process
- For an employee or business HR query, submit the Business-to-business contact form and choose Human Resources.
- For general routing, call the home office on +27 (0)21 980 4000.
- For store jobs, WhatsApp “hello” to 072 773 4335 and select Our stores, or register at apply.shoprite.jobs.
- For office jobs, browse and apply at shoprite.erecruit.co/candidateapp/Jobs/Browse.
- After a store job application, wait to hear from Shoprite: it makes contact if you move to the next stage.
Escalation route
Shoprite does not publish a separate HR escalation line. If a form query goes unanswered, follow up through the home office switchboard on +27 (0)21 980 4000 or in writing to PO Box 215, Brackenfell, 7561, and keep a copy of what you sent.
For other retailers, browse the retail hub or the retail directory S listings.
FAQs
What are the Shoprite HR contact details?
Shoprite has no published HR phone number or email. Use the Business-to-business form and choose Human Resources, or call the home office switchboard on +27 (0)21 980 4000.
Is there a Shoprite HR email address?
No HR email address is published. HR queries go through the Business-to-business contact form on shopriteholdings.co.za.
How do I apply for a job at Shoprite, Checkers or Usave?
For store jobs, WhatsApp “hello” to 072 773 4335 and select Our stores, or register at apply.shoprite.jobs. Office vacancies are on the erecruit portal.
Where is the Shoprite head office?
The home office is at Cnr William Dabbs Street and Old Paarl Road, Brackenfell, 7560, Western Cape.
Sources
- Shoprite Holdings, Contact us: shopriteholdings.co.za/contactus.html, read 2026-09-26
- Shoprite Holdings, Careers: shopriteholdings.co.za/careers.html, read 2026-09-26
- Shoprite store jobs portal: apply.shoprite.jobs, read 2026-09-26