Crocs Contact Details

The Crocs South Africa customer support number is +27 87 237 6845, and the support email is support@crocssa.co.za. Crocs is a US footwear brand, and its Southern African distribution rights have been held since December 2015 by Freeform Trading (Pty) Ltd, part of the Ares Holdings group, which runs the official online store at crocssa.co.za.

Use crocssa.co.za for South African orders and support. The crocs.co.za domain is not the Crocs store: it is a lapsed domain that now shows an unrelated blog.

Crocs South Africa contact details at a glance

Route	Details
Customer support phone	+27 87 237 6845
Customer support email	support@crocssa.co.za
Contact form	crocssa.co.za/pages/contact
Store locator	crocssa.co.za/store-locator
Customer support hours	Monday to Thursday 08:00 to 16:00 CAT; Friday 08:00 to 14:00 CAT

Official contact channels

Crocs South Africa lists one support phone number and one support email on its contact page: call +27 87 237 6845 or write to support@crocssa.co.za. The same page carries a contact form at crocssa.co.za/pages/contact if you prefer to send a message online.

Before you call, check the online store’s support menu. It covers Returns and Exchanges, Shipping and Delivery, Help and FAQ, Size Charts and Track your Order, which answers many order questions without a call.

What Crocs South Africa provides

Freeform Trading secured the Crocs distribution rights for Southern Africa in December 2015. According to Ares Holdings, Freeform services over 900 wholesale customers, runs seventeen owned retail stores and operates its own e-commerce platform, www.crocssa.co.za. The site footer names Nucleus (PTY) LTD.

So you can buy Crocs in three ways: online at crocssa.co.za, in a Crocs store, or through a stockist that carries the brand.

Store locations and operating information

Crocs South Africa does not publish a head office address on its contact page. For physical stores, use the store locator at crocssa.co.za/store-locator, which lists 895 locations split into two groups:

• Crocs Stores: branded stores such as V&A Waterfront, Canal Walk, Sandton City, Mall of Africa, Menlyn Park and Gateway.
• Outlet stores: including Woodmead Value Mart, Atterbury Value Mart and Access Park Kenilworth.
• Crocs Stocklist: retailers that stock Crocs, such as Sportsmans Warehouse, Trappers and Tekkie Town.

The locator does not list individual store phone numbers, so for an order or product query use the central support line. Support is open Monday to Thursday from 08:00 to 16:00 CAT and on Friday from 08:00 to 14:00 CAT.

Support and escalation routes

Crocs South Africa does not publish a separate complaints or escalation line. For an online order, a return or an exchange, email support@crocssa.co.za with your order number, or call +27 87 237 6845 during support hours. For an in-store purchase, go back to the store where you bought the item or contact the central support team.

For other shoe and clothing brands, browse the retail hub or the retail directory C to E listings.

FAQs

What are the Crocs South Africa contact details?

Call +27 87 237 6845 or email support@crocssa.co.za. You can also use the contact form at crocssa.co.za/pages/contact.

When is Crocs SA customer support open?

Monday to Thursday from 08:00 to 16:00 CAT, and Friday from 08:00 to 14:00 CAT.

Is crocs.co.za the official Crocs SA website?

No. The official South African online store is crocssa.co.za. The crocs.co.za domain has lapsed and now shows an unrelated blog.

How do I find a Crocs store near me?

Use the store locator at crocssa.co.za/store-locator. It lists 895 Crocs stores, outlets and stockists such as Sportsmans Warehouse, Trappers and Tekkie Town.

Sources

• Crocs South Africa, Contact: crocssa.co.za/pages/contact, read 2026-09-26
• Crocs South Africa, Store locator: crocssa.co.za/store-locator, read 2026-09-26
• Ares Holdings, Crocs brand page: aresholdings.co.za/crocs/, read 2026-09-26