Kimberley is the capital of the Northern Cape.
Coricraft publishes per-store email addresses rather than one national line, so the store nearest you is the practical contact. The routes below are its head and regional offices.
This page covers how to contact Coricraft in South Africa. The details below were taken from the official Coricraft contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Coricraft and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Coricraft contact numbers
These routes were verified against the official Coricraft contact page on 21 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Head office, Cape Town | 021 508 5200 |
| Johannesburg | 011 611 8700 |
| Durban | 031 701 3448 |
| Alternate number | 087 245 0005 |
| Consumer Goods and Services Ombud | 0860 000 272 |
| CGSO WhatsApp | 081 335 3005 |
| CGSO email | [email protected] |
Coricraft manufactures and retails furniture, and it publishes per-store email addresses rather than a single national line, so the store nearest you is the practical contact. Because much of its furniture is made to order, lead times and fabric choices are agreed at order and a change after production starts is generally not possible. Get the lead time and the fabric confirmed in writing on the order.
Self-service options before you call
- Check the official site at coricraft.co.za, which carries the current contact details and any online enquiry form.
- WhatsApp on 081 335 3005, which works over wifi and leaves you a written record.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Your rights at a South African till
- A displayed price generally binds the retailer. Under the Consumer Protection Act a supplier must not charge more than the displayed price, and where two prices are shown the lower applies. A narrow exception exists for an obvious error, which the retailer must correct and give notice of.
- You have six months to return a defective product for a repair, replacement or refund, and the choice among those three is yours, not the retailer’s. This is the right most often misstated at a returns counter.
- A ‘no refunds’ sign does not override the Act. A retailer cannot contract out of the CPA.
- Change of mind is different. There is no general right to return something because you no longer want it; a retailer allowing it is offering a policy, not meeting an obligation.
- A store account is a credit agreement regulated under the National Credit Act. Ask for the total cost of credit rather than the monthly instalment, and check what insurance and fees are bundled in.
- Keep the till slip. Almost every remedy depends on proof of purchase.
Escalate in order: the store manager, then group customer care, then the Consumer Goods and Services Ombud, which is free to consumers and will ask for the retailer’s reference number. Get that reference at the first step.
Complaints and escalation
If a first call does not resolve the matter, escalate through the retailer’s customer care line first. Unresolved consumer complaints in the retail sector can be escalated to the Consumer Goods and Services Ombud.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most retail complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Coricraft contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Coricraft.
- Reach Coricraft through the official site at coricraft.co.za rather than through a number in a search advert or a social media reply.
- Coricraft will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Coricraft contact number?
The routes are listed in the table above, with what each one is for. The main route is 021 508 5200. Confirm it on coricraft.co.za before relying on it, since numbers are changed from time to time.
How do I know a Coricraft number is genuine?
Check it against the official site at coricraft.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Coricraft, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Coricraft source on 21 August 2026. If you find a detail that has changed, the official source is always the authority.