Retail · Contact details
Converse Contact Details
The Converse South Africa main toll-free number is 080 006 1039, and you can also email info@converse.co.za or send a WhatsApp to 066 489 2064 for help tracking an order. The local Converse website, converse.co.za, is run by Skye Distribution (Pty) Ltd, the licensed distributor of Converse in South Africa, which sells online and through Converse mall stores.
Converse Inc. in the USA owns the brand, but its international site is not the South African channel. For South African orders, returns and store queries, use the local routes below. Other shoe and fashion retailers are listed in the retail hub.
Converse South Africa contact details at a glance
| Route | Details |
|---|---|
| Converse SA main toll-free number | 080 006 1039 |
| Converse SA WhatsApp (order tracking help) | 066 489 2064 |
| Converse SA site phone (mobile menu) | +27 12 348 4243 |
| Converse SA email | info@converse.co.za |
| Skye Distribution customer service email | Customerservice@skyedistribution.co.za |
| Contact form (‘Write Us’) | converse.co.za/contact |
| Converse Canal Walk store | 021 555 4014 |
Official contact channels
The contact page on converse.co.za gives 080 006 1039 as the main toll-free number. The site header lists WhatsApp 066 489 2064 next to it, and the mobile Get Help menu shows a second number, +27 12 348 4243.
For written queries, the help page lists two mailboxes: info@converse.co.za and Customerservice@skyedistribution.co.za, the distributor’s customer service address. You can also use the Write Us form on converse.co.za/contact, where Converse says it will get back to you as quickly as possible.
To track an order on the site, you need your order number, cell number and email address.
What Converse South Africa provides
Converse South Africa sells Converse footwear and apparel online and in branded stores. Payment is by credit card or direct bank deposit. The site does not sell gift cards or offer customisation.
Deliveries go out with the courier Fast and Furious. Your waybill number is CON followed by your order number, for example CON000000123. Allow 2 to 7 business days for delivery.
Address and operating information
Converse South Africa does not publish a head office street address or customer service hours on the pages checked. The store locator lists these Converse stores:
- Canal Walk (Cape Town), phone 021 555 4014
- Eastgate (Bedfordview)
- Gateway (Umhlanga)
- Mall of Africa (Midrand)
- Mall of the North (Polokwane)
- Menlyn Park (Pretoria)
- Sandton City
- Converse outlet at The Palms Centre (Boksburg)
Check the store locator on converse.co.za/stores for the other stores’ details and current opening times.
Support and escalation routes
Online orders can only be returned through the website, within 30 days of delivery. Physical Converse stores do not accept returns of online purchases. Refunds go back to the card or bank account you paid with; Converse does not issue store credit.
Converse does not publish a separate escalation line. If a phone or WhatsApp query is not resolved, put your complaint in writing to info@converse.co.za or Customerservice@skyedistribution.co.za and quote your order number. For more retailers, see the retail directory C to E listings.
FAQs
What is the Converse South Africa contact number?
The main toll-free number is 080 006 1039. The website also lists +27 12 348 4243 and WhatsApp 066 489 2064.
What is the Converse South Africa email address?
Email info@converse.co.za or the distributor’s customer service mailbox, Customerservice@skyedistribution.co.za.
Can I return an online Converse order to a store?
No. Online orders are returned only through the website, within 30 days of delivery, and stores do not accept them.
How do I track my Converse order?
Use the tracking tool on converse.co.za with your order number, cell number and email address. The courier waybill is CON followed by your order number.
Sources
- Converse South Africa, Contact: converse.co.za/contact, read 2026-09-26
- Converse South Africa, homepage and order tracking: converse.co.za, read 2026-09-26
- Converse South Africa, Help and FAQs: converse.co.za/help, read 2026-09-26
- Converse South Africa, Store locator: converse.co.za/stores, read 2026-09-26