Retail · Contact details
PUMA Contact Details
The PUMA South Africa customer service number is 021 204 8282, and you can also email support-za@puma.com. PUMA South Africa is the local online store and retail operation of the sportswear brand, run by Puma Sports SA (PTY) LIMITED, with global parent PUMA SE.
This page is for the sportswear brand only. It is not Puma Energy, the fuel retailer, which has its own contact page.
PUMA contact details at a glance
| Route | Details |
|---|---|
| Customer Service | 021 204 8282 |
| Customer Service email | support-za@puma.com |
| Customer service request form | za.puma.com/contact-us.html |
| Store finder | za.puma.com/storefinder |
| Customer service office hours | Monday to Friday 08:00 to 15:30 (excluding weekends and public holidays) |
| Address | 1 Welbeloond Rd, Cape Farms, Cape Town, 7550 |
Official contact channels
PUMA South Africa lists one customer service team for online orders and general questions. Call 021 204 8282 or email support-za@puma.com. The same phone number and email appear in the customer service details published on the za.puma.com home page, where the service area is given as South Africa.
If you would rather write in, use the customer service request form on the contact page at za.puma.com/contact-us.html. The form asks for your order number and the outcome you want from your claim or request, so have your order confirmation ready before you start.
What PUMA South Africa provides
PUMA South Africa sells PUMA sportswear online through za.puma.com and through PUMA stores. The site offers free shipping on orders over R500. Before you contact customer service, the contact page points you to self-help sections that may answer your question faster:
- Delivery Options
- Returns
- Track your order
- Product Care
Address and operating information
The address PUMA South Africa publishes for the organisation is 1 Welbeloond Rd, Cape Farms, Cape Town, 7550. Customer service office hours are Monday to Friday, 08:00 to 15:30, excluding weekends and public holidays. Messages sent outside those hours will be handled on the next working day.
To find a PUMA store, including a store at a specific mall such as Fourways Mall, use the store finder at za.puma.com/storefinder. We could not confirm individual store numbers or a Fourways Mall store listing from PUMA’s own pages, so check the store finder for current store details.
Support and escalation routes
PUMA South Africa does not publish a separate escalation line. For an order problem or a return, start with the customer service form so your request is linked to your order number, then follow up on 021 204 8282 or support-za@puma.com and keep a record of your reference.
For other sportswear and fashion brands, browse the retail hub or the retail directory P to R listings.
Frequently asked questions
What are the PUMA South Africa contact details?
Call customer service on 021 204 8282, email support-za@puma.com, or use the request form at za.puma.com/contact-us.html.
What are PUMA customer service hours?
Monday to Friday, 08:00 to 15:30, excluding weekends and public holidays.
Where is the PUMA head office in South Africa?
PUMA South Africa lists its address as 1 Welbeloond Rd, Cape Farms, Cape Town, 7550.
How do I find the PUMA store at Fourways Mall?
Use the PUMA store finder at za.puma.com/storefinder to check current store locations and details.
Sources
- PUMA South Africa, Contact us: za.puma.com/contact-us.html, read 2026-09-25
- PUMA South Africa, home page and organisation details: za.puma.com, read 2026-09-25