Retail · Contact details
Pna Carnival Mall Contact Details
To contact Pna Carnival Mall, call +27 11 672 4391 (Customer service). The store is in Carnival Mall, Brakpan, in the City of Ekurhuleni, Gauteng.
ContactDetails.co.za is an independent directory. We are not PNA and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly. The details below were taken from the official PNA contact page rather than from any third-party directory.
PNA contact numbers
These routes were verified against the official PNA contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Customer service | +27 11 672 4391 |
PNA stores are franchised, and individual store numbers are not published centrally. School list buying is seasonal and sells out. If you are buying to a school’s list, go early, keep the list, and keep the till slip, because substitutions are the commonest reason for a return.
PNA Carnival Mall trading hours
The PNA contact page does not publish trading hours for the Carnival Mall store, so the reliable way to get them is to call +27 11 672 4391 and ask.
Self-service options before you call
- Check the official site at pna.co.za, which carries the current contact details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Your rights when you buy in a shop
- Two prices means you pay the lower one. Where a product is displayed at more than one price, the supplier must sell at the lower, and a till price that differs from the shelf is something you may insist be corrected.
- Six months is the key window. Goods that fail within six months may be returned to the retailer for repair, replacement or refund, and the choice is generally yours.
- A retailer may not send you to the manufacturer during that period. It commonly tries; that does not make it correct.
- A change of mind is not a legal right in a shop. Store return policies for change of mind are a courtesy, and a shop may set its own terms. Online is different: a distance sale carries a seven day cooling-off right.
- Keep the till slip. Proof of purchase is what every claim rests on, and a bank statement entry is a weaker substitute.
How to complain about a PNA store
If a first call does not resolve the matter, escalate through the business’s own complaints process first, in writing and with the till slip and a reference number. Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most consumer complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over. More routes are on the Complaints and escalation contact pages.
Avoiding fake PNA contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not PNA.
- Reach PNA through the official site at pna.co.za rather than through a number in a search advert or a social media reply.
- PNA will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
More PNA and retail contact pages
For other stores in the same sector, browse the Retail contact pages.
Frequently asked questions
What is the PNA Carnival Mall number?
Call +27 11 672 4391. That is the customer service route the official PNA contact page lists, and it was verified there on 23 August 2026. Confirm it on pna.co.za before relying on it, since numbers are changed from time to time.
What are the PNA Carnival Mall trading hours?
The official PNA contact page does not publish trading hours for this store. Call +27 11 672 4391 and ask the store, or check the mall’s own hours display, because the store trades within the centre’s hours.
How do I know a PNA number is genuine?
Check it against the official site at pna.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then escalate in writing with the till slip and the reference number. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not PNA, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official PNA source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.