Makro Carnival Contact Details

Makro Carnival is on Heidelberg Road in Larrendale, Brakpan, on the East Rand. It has one feature that sets it apart from most other Makro stores, and it only shows up on public holidays.

Official contact channels

• National contact number: 0860 600 999
• National WhatsApp: 060 019 7747
• National email: info@makro.co.za
• Makro publishes no direct telephone number for the Carnival store, or for any of its stores

All three routes are shared across every Makro in the country, so open with the store name. Without it an agent cannot check stock, a collection or a delivery, because nothing in the call identifies which branch you mean.

What this organisation provides

• Warehouse retail across food, liquor, general merchandise and trade supplies
• The store serves both household shoppers and registered trade customers
• Makro lists some liquor outlets as separate entries in its own store finder, so a liquor query may relate to a different listing

For a bulk or event purchase, ask about trade pricing before you shop rather than at the till. The pricing structure is tied to a trade account, and it cannot be applied retrospectively to a cash purchase.

Address and operating information

• Address: Heidelberg Road, Larrendale, Brakpan, 1541
• Monday to Friday: 08:30 to 18:00
• Saturday: 08:00 to 17:00, Sunday: 09:00 to 16:00
• Public holidays: weekdays 08:00 to 16:00, Saturday 08:00 to 16:00, Sunday 09:00 to 16:00
• Closed on Christmas Day and New Year Day

The public holiday opening is the detail worth keeping. Carnival opens at 08:00 on a weekday public holiday, an hour earlier than most other Makro stores, which typically open at 09:00 on those days. On a long weekend that is a real difference if you are shopping before travelling.

Ordinary weekday hours are the standard 08:30 start, so the early opening applies to public holidays only rather than to normal trading.

Support and escalation routes

• Orders, refunds and complaints: 0860 600 999 or info@makro.co.za, quoting the store and your till slip
• Head office: 16 Peltier Drive, Sunninghill, Sandton, 2157
• Unresolved consumer complaints: Consumer Goods and Services Ombud, 0860 000 272, free of charge
• Warranty claims on appliances and electronics follow the manufacturer warranty alongside your rights against the retailer

On an appliance fault, you can approach the retailer rather than being sent to the manufacturer. Within the first six months the Consumer Protection Act gives you the choice of repair, replacement or refund, and that choice is yours rather than the store.

Sources

• Makro store finder, makro.co.za, read 3 September 2026