Retail · Contact details
iStore Contact Details
The main iStore contact number is 087 057 5500 for sales support, technical support and customer care. You can also use the iStore WhatsApp number 083 281 4547 or live chat on istore.co.za. Support is open Monday to Saturday 09:00 to 17:00 and public holidays 09:00 to 15:00, and is closed on Sunday. iStore Fourways is at Shop NG24, Fourways Mall, Fourways Boulevard, Fourways, 2055, with the email fourways.admin@istore.co.za. Every detail on this page was read from iStore’s store locator and support pages on istore.co.za on 17 September 2026.
iStore contact details, number and WhatsApp
| Channel | Contact |
|---|---|
| Call (sales support, technical support, customer care) | 087 057 5500 |
| 083 281 4547 | |
| Live chat | istore.co.za/support-contact |
| Support hours | Monday to Saturday 09:00 to 17:00, public holidays 09:00 to 15:00, closed Sunday |
These are the main iStore contact details for people looking for the iStore number, call centre or customer care route. The same 087 057 5500 number covers sales support, technical support and customer care, while 083 281 4547 is the WhatsApp contact. The live chat route is listed as istore.co.za/support-contact.
Store trading hours are not the same as the support hours. iStore Fourways, for example, trades until 20:00 from Monday to Saturday and opens on Sunday, while phone, WhatsApp and live chat support closes at 17:00 and is closed on Sundays.
iStore call centre and customer care number
For iStore customer care, sales support or technical support, use 087 057 5500. The number is listed for every iStore on the store locator, so it is iStore’s central line rather than a telephone number dedicated only to the Fourways branch.
The support hours listed by iStore are Monday to Saturday 09:00 to 17:00 and public holidays 09:00 to 15:00. Support is closed on Sunday. If your query is specifically about something being handled at iStore Fourways, such as a repair left at that store or a Click and Collect order, the Fourways store also has its own email address.
iStore live chat and WhatsApp
The iStore WhatsApp number is 083 281 4547. For people searching for www.istore.co.za live chat or online iStore contact details, the page also lists live chat at istore.co.za/support-contact. Both routes follow the support hours shown above rather than the longer trading hours used by some physical stores.
iStore Fourways contact details and hours
| iStore Fourways | Details |
|---|---|
| Address | Shop NG24, Fourways Mall, Fourways Blvd, Fourways, 2055 |
| Telephone | 087 057 5500 |
| fourways.admin@istore.co.za | |
| Store hours | Monday to Saturday 09:00 to 20:00, Sunday 09:00 to 17:00 |
| Repair hours | Tuesday to Saturday 09:00 to 17:00 (the locator lists no Monday repair hours) |
| Public holidays | 09:00 to 19:00 |
| In-store services | Cellular-trained experts, Apple certified repairs, free tech support, free training, Click and Collect, appointments |
iStore Fourways is at Shop NG24, Fourways Mall, Fourways Blvd, Fourways, 2055. Its store mailbox is fourways.admin@istore.co.za, while the listed telephone number remains the central 087 057 5500 line.
The store trades Monday to Saturday 09:00 to 20:00 and Sunday 09:00 to 17:00. Public holiday hours are listed as 09:00 to 19:00. Repair hours are Tuesday to Saturday 09:00 to 17:00, and the locator lists no Monday repair hours. Mall trading hours can change on public holidays, so check the locator before you travel.
Booking a repair at iStore Fourways
iStore’s Technical Support page allows you to book an appointment and select iStore Fourways Mall from the Gauteng store list. It asks you to back up your device before your booking date.
iStore also offers a collection service. The booking page says you pay a courier fee and complete a form, after which iStore arranges collection of your device from your home, repairs it and returns it. The support page also links to iStore’s FAQs, returns and refunds, delivery information, Apple product repairs and free training sessions.
iStore repair and appointment fees
iStore’s Technical Support page says same-day battery and display repairs are available at certain iStores nationally. It also provides online repair estimates by device and repair type.
The page lists potential appointment costs of R300 for software support on an iPad, iPhone or Apple Watch not bought from iStore, with a further R300 if more time is needed. Complex software support on a product not bought from iStore is listed at R600, with a further R600 if more time is needed. An insurance quote is listed at R250 for an iPhone, iPad or Apple Watch and R600 for a Mac insurance quote.
iStore returns and refunds
Under iStore’s Returns Policy, an unwanted product can be returned within 30 days of delivery or collection if it is unopened, undamaged and unused, with all accessories, and with the invoice or a return logged on the website. After 30 days, only defective products can be returned.
iStore says it credits your account within 10 to 15 working days of the return reaching its warehouse or service centre. It may charge a handling fee of up to 20% if the packaging was opened, damaged or tampered with.
Other iStore stores near Fourways
| Store | Address | Hours listed | |
|---|---|---|---|
| iStore Sandton City | Shop BC37A, Sandton City Mall, Sandton, 2196 | sandtoncity.admin@istore.co.za | Opens 09:00, closes 19:00 |
| iStore Cresta | Shop U35/36/37, Cresta Mall, Corner Beyers Naude Drive and Weltevreden Road, Cresta, 2118 | cresta.manager@istore.co.za | Opens 09:00, closes 19:00 |
iStore’s store booking list for Gauteng also includes Brooklyn, Centurion, Clearwater, East Rand Mall, Eastgate, Kolonnade, Mall of Africa, Maponya, Menlyn Park, Rosebank Mall, Rosebank Pre-Owned, Sandton City, Sandton Drive, The Glen, Vaal Mall and Woodlands, with Waterfall Mall listed separately. Each store’s details are on the iStore store locator.
About iStore
iStore sells Apple products and accessories online and in stores across South Africa. Its services include Apple certified repairs, iCare extended warranty cover, in-store cellular experts and free training.
The support page lists payment options including Apple Pay in Safari, interest-free instalments and Discovery Miles. For device insurance, iStore’s website links to iStore Insure at istoreinsure.co.za, which has its own contact page on this site.
Frequently asked questions
What is the iStore contact number?
The iStore contact number is 087 057 5500. It is listed for sales support, technical support and customer care.
What is the iStore customer care number?
The iStore customer care number listed on the page is 087 057 5500. The same number is also used for sales support and technical support.
Does iStore have a WhatsApp number?
Yes. The iStore WhatsApp number is 083 281 4547.
Does iStore have live chat?
Yes. The live chat route listed on this page is istore.co.za/support-contact.
What are the iStore support hours?
Support is listed as Monday to Saturday 09:00 to 17:00 and public holidays 09:00 to 15:00. It is closed on Sunday.
What is the iStore Fourways email address?
The iStore Fourways email address is fourways.admin@istore.co.za.
Where is iStore Fourways located?
The address listed for iStore Fourways is Shop NG24, Fourways Mall, Fourways Blvd, Fourways, 2055.
Sources
- iStore store locator (iStore Fourways, Sandton City, Cresta), istore.co.za/storelocator, read 17 September 2026
- iStore Contact Us, Technical Support and Returns Policy pages, istore.co.za, read 17 September 2026