Retail · Contact details
Hi Store Waterfront Contact Details
The “Hi Store” at the V&A Waterfront is iStore, the Apple Premium Reseller, and both of its Waterfront stores list iStore’s central number, 087 057 5500. iStore’s locator shows two outlets at the V&A Waterfront in Cape Town: the iStore Waterfront Kiosk in Victoria Wharf and iStore Queens Hotel V&A.
iStore Waterfront contact details at a glance
| Route | Details |
|---|---|
| iStore central number (listed for both V&A stores) | 087 057 5500 |
| iStore Waterfront Kiosk store mailbox | waterfront.manager@istore.co.za |
| iStore Queens Hotel V&A store mailbox | queens.admin@istore.co.za |
| iStore support contact page | istore.co.za/support-contact |
| iStore Waterfront Kiosk | Shop 7106, Victoria Wharf, V&A Waterfront, Cape Town 8002 |
| iStore Queens Hotel V&A | Cnr Stanley & Dock Road Junction, V&A Waterfront, Cape Town 8001 |
Official branch contact route
Both Waterfront stores list 087 057 5500, iStore’s central number, rather than a direct store line. Each store has its own mailbox: waterfront.manager@istore.co.za for the kiosk and queens.admin@istore.co.za for the Queens Hotel store. For general support, use the support contact page on istore.co.za.
Location and operating information
iStore Waterfront Kiosk, Shop 7106, Victoria Wharf:
- Open Monday to Sunday, 09:00 to 21:00, and 09:00 to 21:00 on public holidays
- Repairs Tuesday to Saturday, 09:00 to 16:00
iStore Queens Hotel V&A, corner of Stanley and Dock Road Junction:
- Monday to Friday 08:00 to 18:00, Saturday 09:00 to 16:00, Sunday 09:00 to 14:00
- Repairs Monday to Friday, 08:00 to 15:00
Services at this location
Both stores sell Apple products as an Apple Premium Reseller and take devices in for repair during their repair hours. If you need a repair on a Monday, go to the Queens Hotel store; the kiosk only takes repairs from Tuesday to Saturday.
This is not iStore Loch Logan, which is at the Loch Logan Waterfront in Bloemfontein.
Parent organisation and escalation
Both stores belong to iStore South Africa. If the store cannot help, call 087 057 5500 or use the support contact page. For other iStore branches in Cape Town, see iStore Canal Walk. More stores are in our retail hub.
Frequently asked questions
What is the iStore Waterfront phone number?
Both V&A Waterfront stores list iStore’s central number, 087 057 5500.
Where is iStore at the V&A Waterfront?
Shop 7106 in Victoria Wharf (the kiosk), and at the Queens Hotel on the corner of Stanley and Dock Road Junction.
Can I get my iPhone repaired at iStore Waterfront?
Yes. The kiosk takes repairs Tuesday to Saturday, 09:00 to 16:00, and the Queens Hotel store Monday to Friday, 08:00 to 15:00.
What time does iStore Waterfront close?
The kiosk closes at 21:00 every day. The Queens Hotel store closes at 18:00 on weekdays.
Sources
- iStore, Store locator, istore.co.za/storelocator, read 27 September 2026
- iStore home page, istore.co.za, read 27 September 2026