PEP’s customer care line is +27 86 073 7000, and it also runs WhatsApp support on +27 60 070 2320. PEP is a Pepkor brand and operates both physical stores nationwide and an online store at pepstores.com. Verified against pepstores.com on 18 August 2026.
Official contact routes
| Route | Detail | Use it for |
|---|---|---|
| Customer care line | +27 86 073 7000 | Online orders, in-store queries, general support |
| +27 60 070 2320 | Messaging support as an alternative to calling | |
| Customer care email | [email protected] | Written enquiries |
| Postal address | PO Box 6376, Parow East, 7501 | Written correspondence |
| Website | pepstores.com | Online orders, store locator, PAXI parcel service |
PEP is one of the retail partners for PAXI, the parcel delivery service that lets customers send and collect parcels at PEP stores. A PAXI parcel query is usually faster resolved through PAXI’s own contact routes, since PEP stores act as collection points rather than running the tracking system themselves.
Best contact route by issue
- An online order from pepstores.com: the customer care line or WhatsApp, with your order number ready.
- An in-store purchase dispute: the store you bought from first, then customer care if unresolved.
- A PAXI parcel sent or collected at a PEP store: PAXI directly on 086 000 7294 or WhatsApp +27 21 010 1574, since PEP is the collection point rather than the carrier.
- A quick question you would rather not phone in: WhatsApp on +27 60 070 2320.
- Written correspondence or a formal complaint: [email protected], so there is a dated record.
What to prepare
- Your order number, for an online purchase.
- Your till slip and the store name, for an in-store purchase.
- Photographs of any damaged or incorrect item.
- Your PAXI waybill number, if the query is about a parcel rather than a PEP purchase.
Complaints and escalation
- Raise it with customer care on +27 86 073 7000 or [email protected] and obtain a reference number.
- Escalate in writing if the initial response does not resolve it, quoting the reference.
- Dispute a card payment with your bank, using the number on the back of your card, where an online order was paid for and never resolved.
- Consider consumer protection routes for an unresolved dispute about goods supplied to you, after confirming eligibility and jurisdiction.
Scam and verification checks
- Type pepstores.com yourself and take numbers from the official site rather than a directory or a message.
- Check the WhatsApp number against +27 60 070 2320. A different number claiming to be PEP support is not verified.
- Never disclose a one-time password, banking login details or your card CVV to anyone claiming to process an order.
- Never pay into a personal bank account for a PEP order or a PAXI parcel fee.
- Preserve evidence and report to your bank and SAPS on 10111 if you have lost money to a site impersonating PEP.
Related contact pages
- Shoprite Contact Details: another major national retailer.
- Courier Contact Details South Africa: verified PAXI routes for parcel queries.
- Blue Ribbon Bread Contact Details: another consumer brand within the retail cluster.
- Check If Online Store Is Legit South Africa: verifying a retailer before you buy.
Frequently asked questions
What is the safest official contact route?
The customer care line on +27 86 073 7000, or WhatsApp on +27 60 070 2320, both published on pepstores.com. For a PAXI parcel, contact PAXI directly rather than the PEP store.
What information should I prepare?
Your order number for an online purchase, or your till slip and store name for an in-store one, photographs of any damaged item, and your PAXI waybill for a parcel query.
What should I do if I cannot get help?
Escalate in writing to [email protected] with your reference number, and dispute an unresolved card charge with your bank.
How can I confirm these details are current?
Open pepstores.com directly and check the Contact page, where the customer care line, WhatsApp number and email are published together.
Last verified 18 August 2026 against pepstores.com.