Retail · Contact details
Istore Online Contact Details
For iStore online orders, WhatsApp 083 281 4547, call 087 057 5500 or use live chat on istore.co.za, and log online returns through the returns form at istore.co.za/returns-terms-and-conditions. iStore is South Africa’s Apple Premium Partner retailer, and iStore online is its web store at istore.co.za.
This page covers orders placed on the website: delivery, returns, collection fees and refunds. For iStore’s stores and general contacts, see the main iStore contact details page.
iStore online contact details at a glance
| Route | Details |
|---|---|
| Call us (sales support, technical support, customer care) | 087 057 5500 |
| 083 281 4547 | |
| Live chat | istore.co.za/support-contact |
| Online returns form (Online Sales Support) | istore.co.za/returns-terms-and-conditions |
| Support hours | Monday to Saturday 09:00 to 17:00; public holidays 09:00 to 15:00; closed Sunday |
Official iStore online support route
iStore online orders use the same national support channels as its stores. The support page lists live chat, WhatsApp on 083 281 4547 and a call line, 087 057 5500, which covers sales support, technical support and customer care. These lines are open Monday to Saturday from 09:00 to 17:00 and from 09:00 to 15:00 on public holidays. They are closed on Sunday.
Returns, refunds and exchanges on online purchases go through a separate form on the returns page. Once you submit it, iStore’s Online Sales Support team contacts you to arrange collection.
What you need before contacting iStore online
Have your order details ready and check these rules first, because they decide what iStore can do for you:
- Return window: unwanted products can be returned if you log a return on the website within 30 days of delivery or collection. After 30 days, only defective products can be returned.
- Damaged or missing items: report these within 7 days of delivery. They are collected at no charge.
- Faulty products: report within 6 months.
- Collection fee: collection of an online-purchase return through the returns form may carry a R150 fee.
- Packaging: opened or damaged packaging can attract a handling fee of up to 20%.
- Contracts: returning a product does not cancel a linked cellular-operator contract, so deal with the network separately.
If your question is about delivery, it helps to know which option you chose. Delivery on online orders is free with no minimum spend, and the options are RightNow (within 1 hour), Pick Up in store in under 1 hour, Today (same day), Next (before the end of tomorrow in major regions), Choose (a delivery day you pick) and Standard. iStore marks RightNow and Today with conditions on its delivery page.
Step-by-step contact process
- For order, delivery or product questions, use live chat, WhatsApp 083 281 4547 or call 087 057 5500 (Monday to Saturday, 09:00 to 17:00).
- To return, refund or exchange an online purchase, fill in the form on istore.co.za/returns-terms-and-conditions. Online Sales Support will contact you to arrange collection.
- Report damaged or missing items within 7 days of delivery, and faulty products within 6 months.
- Once the return reaches the warehouse or service centre, expect your refund within 10 to 15 working days.
Escalation route
iStore does not publish a separate escalation line for online orders. If a return or refund stalls, go back to the customer care team on 087 057 5500 or WhatsApp 083 281 4547 and quote your order and return details. Note that istore.co.za/contact-us and /help redirect to the homepage, so use the support-contact page for live chat.
For other shops, browse the retail hub or the retail directory H to M listings.
Frequently asked questions
What is the iStore online contact number?
Call 087 057 5500 or WhatsApp 083 281 4547, Monday to Saturday from 09:00 to 17:00. Live chat is on istore.co.za/support-contact.
How do I return an iStore online order?
Log the return on the form at istore.co.za/returns-terms-and-conditions within 30 days of delivery or collection. Online Sales Support will contact you to arrange collection, which may carry a R150 fee.
How long does an iStore refund take?
Refunds are credited within 10 to 15 working days after the return reaches the warehouse or service centre.
Does iStore charge for online delivery?
No. Delivery on online orders is free with no minimum spend.
Sources
- iStore, Support and contact: istore.co.za/support-contact, read 2026-09-26
- iStore, Returns terms and conditions: istore.co.za/returns-terms-and-conditions, read 2026-09-26
- iStore, Delivery times: istore.co.za/delivery-times, read 2026-09-26