Retail · Contact details
Istore Insure Contact Details
The iStore Insure contact number is 021 403 9170, the line for policy queries, billing and claims on insurance for Apple devices such as iPhones, Macs, iPads and Apple Watches. iStore Insurance, also known as inSure by iStore, is administered by Adminplus, and its claims can be logged online at istoreinsure.co.za/claims/ or by email to claims@istoreinsure.co.za. The support centre answers Monday to Friday, 08:30 to 17:00 (SAST).
iStore Insure contact numbers and emails
| What you need | Contact |
|---|---|
| New cover and underwriting | underwriting@istoreinsure.co.za / 021 403 9170 |
| Claim submissions | istoreinsure.co.za/claims/ or claims@istoreinsure.co.za |
| Claim tracking and status | istoreinsure.co.za/claims-tracking/ |
| General enquiries and billing | enquiries@istoreinsure.co.za / 021 403 9170 |
| Alternative claims support line | 086 111 8765 |
| Document uploads | istoreinsure.co.za/docuploads/ |
| Complaints and disputes | complaints@adminplus.co.za |
| Support centre hours | Monday to Friday, 08:30 to 17:00 (SAST) |
Always verify active channels on the official portal (istoreinsure.co.za) before sending confidential personal information or financial proof.
iStore Insure contact number and support hours
Call 021 403 9170 for general policy administration, premium queries and coverage checks; the same number handles new cover through the underwriting desk and reports of fraud. If the matter is a claim, the alternative claims support line is 086 111 8765. The Adminplus support centre operates during standard South African business hours, Monday to Friday 08:30 to 17:00 (SAST). The claim form, the tracking tool and document uploads sit on the website alongside the phone line.
How to claim on iStore Insure
Claims for theft, accidental damage or liquid damage go through the digital claim form at istoreinsure.co.za/claims/, or by email to claims@istoreinsure.co.za. Once a claim is logged, you can follow its progress yourself at istoreinsure.co.za/claims-tracking/ rather than phoning for a status. Supporting documents such as proof of purchase, SAPS affidavits or vehicle repair invoices are submitted at istoreinsure.co.za/docuploads/.
iStore Insure complaints
A complaint about a delayed claim, a policy dispute or service delivery goes to the Adminplus compliance desk at complaints@adminplus.co.za, or to Compliance@omnisure.co.za. Include your policy number, your claim reference and a summary of the problem in the first email, and keep copies of all correspondence, call logs and submitted documents so you have a written record if the dispute continues.
Theft, loss and fraud on an insured Apple device
If an insured device is stolen or lost, two steps come before the claim itself. Report the theft or loss to the South African Police Service (SAPS) within 48 hours to obtain an official SAPS Case Number and signed affidavit, then contact your cellular network provider immediately to blacklist the device and obtain an ITC Reference Number. Email fraud concerns, including suspicious activity or fake device claims, to complaints@adminplus.co.za or report them by phone on 021 403 9170. Insurance fraud and false claims raise costs for every policyholder, so reports are taken through the same compliance desk.
iStore Insure WhatsApp and self-service options
iStore Insurance delivers its digital self-service through its encrypted web portal rather than an unverified messaging line. Use the self-service portal at istoreinsure.co.za/self-service/ to view active policies, update personal information or download your policy schedule. Be cautious of social media accounts or WhatsApp numbers offering direct insurance payouts or asking for upfront payments: official support will never request account passwords or OTPs over instant messaging.
What iStore Insure asks for when you call or claim
Have these details ready so a query can be resolved on the first attempt:
- Policy identification: your South African ID number or passport number, policy reference and account holder details.
- Device identifiers: the IMEI number, device serial number and product description, for example the iPhone model or Mac serial number.
- For loss or theft claims: the SAPS Case Number and affidavit, and the ITC Reference Number for a blacklisted mobile device.
- For damage claims: proof of purchase or the original iStore tax invoice, and clear photos of the damaged equipment.
Who administers and underwrites iStore Insure
iStore Insurance products are administered by Administration Plus (Pty) Ltd (Adminplus) and underwritten by licensed non-life insurers including Old Mutual Alternative Risk Transfer Insure Limited (FSP 49551) and Constantia Insurance Company Limited (FSP 31111). Adminplus is the administrator, and its compliance desk takes complaints and fraud reports.
For other insurers, see the insurance contact pages hub, or the 1Life contact details, 1Life funeral cover contact details, 1st for Woman contact details, All Life contact details and Dial Direct contact details pages.
Frequently asked questions
What is the iStore Insure contact number?
Call 021 403 9170 for policy, billing and claims queries, Monday to Friday 08:30 to 17:00 (SAST). Claims can also go to the alternative support line 086 111 8765.
How do I claim from iStore Insure?
Log the claim at istoreinsure.co.za/claims/ or email claims@istoreinsure.co.za, then track it at istoreinsure.co.za/claims-tracking/. Upload documents such as the SAPS affidavit or proof of purchase at istoreinsure.co.za/docuploads/.
How do I complain to iStore Insure?
Email the Adminplus compliance desk at complaints@adminplus.co.za with your policy number, claim reference and a summary of the problem, or write to Compliance@omnisure.co.za.
Does iStore Insure have a WhatsApp number?
No messaging line is offered; self-service runs through the encrypted web portal at istoreinsure.co.za/self-service/. Official support never asks for passwords or OTPs over instant messaging, so ignore any WhatsApp number promising payouts.
What must I report first if my insured device is stolen?
Report the theft or loss to SAPS within 48 hours for a Case Number and signed affidavit, then have your cellular network provider blacklist the device and give you an ITC Reference Number. Both documents are needed for the claim.