Insurance & Medical Aid · Contact details
Dial Direct Contact Details
The Dial Direct contact number is 0861 555 580 for new sales, customer service, policy additions and claims. For 24-hour emergency assistance, use 0860 911 911. Policy queries and cancellations can be sent to policyservice@dialdirect.co.za, while compliments and complaints go to 0861 555 598 or disputeresolution@dialdirect.co.za. Dial Direct publishes no separate cancellation email or number, and its contact page does not list a WhatsApp number. These contact details were read on dialdirect.co.za on 14 September 2026 and checked again on 26 September 2026.
Dial Direct contact numbers and contact details
| What you need | Contact |
|---|---|
| New customer sales and quotes | 0861 555 580 |
| Service, additions and claims | 0861 555 580 |
| 24-hour emergency assistance | 0860 911 911 |
| Policy services | 0861 555 580, policyservice@dialdirect.co.za |
| Compliments and complaints | 0861 555 598, disputeresolution@dialdirect.co.za |
| Cancel or change a policy | policyservice@dialdirect.co.za, 0861 555 580 |
| Car Warranty claims | 0861 11 19 21 (Monday to Friday, 08:00 to 17:00) |
| Report fraud anonymously (voicemail) | 0861 115 653 |
| Address | Auto & General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191 |
For most Dial Direct customer care needs, including servicing an existing policy or starting a claim, the main route is 0861 555 580. Written policy queries can be sent to policyservice@dialdirect.co.za. Complaints have their own phone number and email address, while Car Warranty claims and anonymous fraud reports use separate numbers.
Dial Direct operating hours
| Day | Sales | Support |
|---|---|---|
| Monday to Friday | 08:00 to 19:00 | 08:00 to 17:00 |
| Saturday | 08:00 to 13:00 | 08:00 to 13:00 |
| Sunday | Closed | Closed |
| Public holidays | 08:00 to 13:00 | Closed |
Sales is available until 19:00 from Monday to Friday and from 08:00 to 13:00 on Saturdays and public holidays. Support runs from 08:00 to 17:00 on weekdays and 08:00 to 13:00 on Saturdays, and is closed on Sundays and public holidays. Policy changes, cancellation requests and claim follow-ups should therefore be planned around the support hours. Emergency assistance runs 24 hours a day.
Dial Direct claims contact number
For Dial Direct claims, call 0861 555 580. Dial Direct lists this number for service, additions and claims, and its website also provides a “Make a Claim” option. The telephone support hours are Monday to Friday from 08:00 to 17:00 and Saturday from 08:00 to 13:00.
When making a claim, have your policy number, the date and details of the incident and any photos or police case number ready. Dial Direct also publishes a “Have certainty at claims stage” guide explaining what to expect during the claims process.
Dial Direct mechanical warranty claims contact number
For a Dial Direct Car Warranty, or mechanical warranty, claim, call 0861 11 19 21 from Monday to Friday between 08:00 and 17:00. Have the owner’s name, policy number, current odometer reading, the nature of the failure, the inspection address and your service records ready.
A 3-month waiting period applies after the first debit order unless the car is inspected. Used cars qualify if they are not over 14 years old or 250 000 km. Cover starts from R200 a month on up to 45 components, including Breakdown Assist.
Dial Direct customer service and customer care
For Dial Direct customer service and customer care, use 0861 555 580. It is the main number published for policy service, additions and claims, as well as new customer sales and quotes. For a policy matter that is better handled in writing, email policyservice@dialdirect.co.za.
Support is available Monday to Friday from 08:00 to 17:00 and Saturday from 08:00 to 13:00. It is closed on Sundays and public holidays. Sales uses the same main number but has longer weekday hours, remaining open until 19:00.
Dial Direct email address
The Dial Direct email address for policy questions is policyservice@dialdirect.co.za. The same address is the published email route for changing or cancelling a policy. Compliments and complaints should instead be sent to disputeresolution@dialdirect.co.za.
For withdrawing marketing consent or correcting personal information, Dial Direct’s privacy policy, which is the Telesure Investment Holdings policy linked from its website, gives the TIH Information Officer email as compliance@tihsa.co.za.
Dial Direct cancellation email address and number
Dial Direct publishes no separate cancellation email address or cancellation number. To cancel a Dial Direct policy, email Policy Services at policyservice@dialdirect.co.za or call 0861 555 580 during support hours. Those hours are Monday to Friday from 08:00 to 17:00 and Saturday from 08:00 to 13:00, with support closed on Sundays and public holidays. Get the cancellation confirmed in writing.
Dial Direct’s policy book says a change or cancellation made by you takes effect from the time and date agreed with Dial Direct. If you cancel during an insured month, the premium already paid for the rest of that month is not refunded. Dial Direct itself may change or cancel a policy on 31 days’ notice, and a policy is cancelled immediately if no payment is received for three consecutive months.
Dial Direct emergency and breakdown number
For emergencies, including a breakdown, Dial Direct lists 0860 911 911 as its 24-hour emergency assistance number. The Dialdirect app also includes an SOS assistance feature for emergencies.
There is a published conflict between Dial Direct’s contact information. The footer of its website shows “24hr Assist: 0861 555 580”, while the main contact section lists 0860 911 911 for 24-hour emergency assistance. If one does not connect, try the other. Saving the emergency number in your phone can make it easier to access at the roadside.
Dial Direct complaints and fraud contacts
For a compliment or complaint, call 0861 555 598 or email disputeresolution@dialdirect.co.za. Dial Direct also publishes its complaints resolution process on its website.
To report suspected fraud anonymously, leave a message on the fraud voicemail line at 0861 115 653.
Dial Direct WhatsApp and call-back options
Dial Direct’s contact page lists phone numbers and two email addresses but does not list a WhatsApp number. For written policy queries, use policyservice@dialdirect.co.za. For a new policy, use “Get a quote” on dialdirect.co.za or call sales on 0861 555 580. Be wary of WhatsApp numbers claiming to be Dial Direct that do not appear on its website.
Dial Direct marketing calls and opting out
Dial Direct’s privacy policy says it only sends marketing if you have opted in and that you can opt out at any time. To withdraw marketing consent or correct your personal information, email the TIH Information Officer at compliance@tihsa.co.za.
Dial Direct app download and features
The Dialdirect app is available on the Apple App Store, Google Play and Huawei AppGallery. Dial Direct says the app can be used for SOS assistance in an emergency, updating policy details, viewing payments, downloading documents and adding new household members to a policy.
Dial Direct insurance products
Dial Direct sells car, home contents, building, motorcycle, caravan, trailer, golf cart and watercraft insurance, portable possessions cover, motor repairs, business insurance and life insurance, as well as value-added products. Dial Direct Insurance Ltd is a licensed non-life insurer and financial services provider (FSP 15259). Its long-term insurance policies are underwritten by 1Life Insurance Ltd (FSP 24769). For life cover queries, start with 0861 555 580.
Dial Direct home, property and cellphone insurance
Dial Direct sells buildings insurance covering the structure of a home against fire, floods, storms, earthquakes and more, as well as home contents insurance. For a quote, use quote.dialdirect.co.za/home-contents or call new customer sales on 0861 555 580.
Cellphones are covered under Portable Possessions. A valuable item such as a smartphone must be specified with its value and is insured individually.
Dial Direct South Africa address and regional contacts
Dial Direct’s contact page lists one address: Auto & General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191. It does not publish regional offices or a separate Cape Town number. Dial Direct deals with customers by phone, online and through its app, so the published numbers are the same whether you are in Cape Town, Durban or Johannesburg.
For sales, service and claims, use 0861 555 580. For 24-hour emergency assistance, the main contact section lists 0860 911 911.
Frequently asked questions
What is the Dial Direct contact number?
The main Dial Direct contact number is 0861 555 580. It is listed for new sales and quotes, customer service, policy additions and claims.
What is the Dial Direct claims contact number?
For general Dial Direct claims, call 0861 555 580. For Car Warranty claims, use 0861 11 19 21 from Monday to Friday between 08:00 and 17:00.
What is the Dial Direct cancellation email address?
Dial Direct publishes no separate cancellation email. Use Policy Services at policyservice@dialdirect.co.za, or call 0861 555 580.
Will I get a refund if I cancel Dial Direct mid-month?
No. Dial Direct’s policy book says the premium paid for the rest of an insured month is not refunded if you cancel during that month.
What is the Dial Direct mechanical warranty contact number?
Call 0861 11 19 21, Monday to Friday between 08:00 and 17:00.
Does Dial Direct have a WhatsApp number?
No WhatsApp number is listed on Dial Direct’s contact page. It lists phone numbers, two email addresses and the Dialdirect app instead.
How do I stop Dial Direct marketing calls?
Opt out by contacting the TIH Information Officer at compliance@tihsa.co.za.
Where can I download the Dial Direct app?
The Dialdirect app is available on the Apple App Store, Google Play and Huawei AppGallery.
Sources
- Dialdirect Contact Us page, dialdirect.co.za/contact-us, read 14 September 2026 and 26 September 2026
- Dialdirect Car Warranty page, dialdirect.co.za/car-insurance/vehicle-warranty/, read 26 September 2026
- Dialdirect Portable Possessions page, dialdirect.co.za/home-insurance/portable-possessions/, read 26 September 2026
- Dialdirect Policy Book, dialdirect.co.za/terms-and-conditions/policy-book/, read 26 September 2026
- Telesure Investment Holdings Privacy Policy (PDF linked from dialdirect.co.za), read 26 September 2026