Dial Direct is a South African direct insurer selling vehicle, home, building and business cover. The contact routes, operating hours and licensing details below were read from the Dial Direct contact page on 31 August 2026.
Official contact channels
- New customer sales: 0861 555 580
- Service, additions and claims: 0861 555 580
- Customer care: 0861 555 580
- 24-hour emergency assistance: 0860 911 911
- Policy services: [email protected]
- Compliments and complaints: 0861 555 598, [email protected]
Dial Direct uses one number, 0861 555 580, for sales, service, additions, claims and customer care. The two numbers that differ are worth noting: 0860 911 911 is the 24-hour emergency assistance line, and 0861 555 598 is the separate complaints and dispute resolution line. Save the assistance number to your phone – it is the one you need at the roadside or after a break-in, when looking it up is hardest.
What this organisation provides
Dial Direct sells car insurance, home contents and building insurance, motorcycle, caravan and portable possessions cover, business insurance, motor repairs cover, personal accident and life insurance, direct to the public rather than through brokers. It runs a policy app for managing cover and claims.
The licensing structure matters when you complain, because two different insurers sit behind the product range:
- Dial Direct Insurance Ltd is a licensed non-life insurer and financial services provider, FSP 15259 – this covers the short-term products such as car, home and business insurance.
- Long-term insurance policies are underwritten by 1Life Insurance Ltd, a licensed life insurer and financial services provider, FSP 24769.
So a car insurance dispute is against Dial Direct Insurance Ltd, while a life policy dispute is against 1Life Insurance Ltd even though you bought it through Dial Direct. Quote the correct insurer and FSP number when escalating.
Address and operating information
Address: Auto and General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191.
Dial Direct publishes different hours for sales and for support, and the gap catches people out:
- Sales: Monday to Friday 08h00 to 19h00, Saturday 08h00 to 13h00, Sunday closed, public holidays 08h00 to 13h00
- Support: Monday to Friday 08h00 to 17h00, Saturday 08h00 to 13h00, Sunday closed, public holidays closed
Sales stays open two hours later on weekdays and is open on public holidays when support is closed entirely. If you have an existing-policy problem on a public holiday, the sales line cannot resolve it – use the 24-hour assistance number on 0860 911 911 for anything urgent, or the app.
Support and escalation routes
Use the dedicated complaints route rather than general customer care – Dial Direct publishes 0861 555 598 and [email protected] for compliments and complaints, and documents its complaints resolution handling on its site. Put it in writing and keep the reference.
For fraud, Dial Direct runs an anonymous channel separate from customer service:
- Fraud voicemail number: 0861 115 653 – reports may be made safely and anonymously
If Dial Direct does not resolve the matter:
- A rejected or underpaid claim, or policy administration: National Financial Ombud Scheme, 0860 800 900, [email protected]
- Poor advice or a mis-sold policy: FAIS Ombud, 012 762 5000, [email protected]
Sources
- dialdirect.co.za contact page, operating hours and published licensing details, read 31 August 2026
- nfosa.co.za and faisombud.co.za published contact details