Dial Direct Business Insurance Contact Details

The Dialdirect business insurance number is 0861 555 580, the same line Dialdirect uses for new sales, service, additions and claims; business quotes can also be requested through the “Call me back” forms on its business insurance pages. The insurer is Dial Direct Insurance Ltd (FSP 15259), part of the Telesure group at Auto & General Park in Dainfern, and its business range covers professional, property, liability, vehicle and body corporate cover, plus the free Biz Assist benefits.

This page covers business insurance. For Dialdirect’s car, home and other personal cover, see the main Dialdirect contact details page.

Dialdirect business insurance contact details at a glance

Route	Details
New customer sales / business quotes	0861 555 580
Service, additions & claims	0861 555 580
24-hour emergency assistance	0860 911 911
Policy services email	policyservice@dialdirect.co.za
Compliments & complaints (internal dispute resolution)	0861 555 598
Complaints email	disputeresolution@dialdirect.co.za
Fraud voicemail (anonymous)	0861 115 653
Business insurance / Biz Assist call-me-back form	dialdirect.co.za/business-insurance/biz-assist/
Dialdirect Insurance App	Policy management and Tow Truck Direct
Sales hours	Monday to Friday 08:00 to 19:00; Saturday 08:00 to 13:00; Sunday closed; public holidays 08:00 to 13:00
Support hours	Monday to Friday 08:00 to 17:00; Saturday 08:00 to 13:00; Sunday and public holidays closed
Head office	Auto & General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191

Getting a Dialdirect business insurance quote

Dialdirect does not run a separate phone line for business insurance. For a new business quote, call 0861 555 580 or click any “Call me back” button on the business insurance pages, fill in your contact details and the business team will get in touch. Sales is open Monday to Friday from 08:00 to 19:00 and Saturday and public holidays from 08:00 to 13:00. It is closed on Sunday.

Existing policyholders use the same number, 0861 555 580, for service, additions and claims, or email policyservice@dialdirect.co.za. You can also manage your policy on the Dialdirect Insurance App. Support is open Monday to Friday from 08:00 to 17:00 and Saturday from 08:00 to 13:00. For an emergency at any hour, call 0860 911 911.

Dialdirect business insurance products and Biz Assist

Dialdirect’s business range includes professional business, business property, corporate, business assets, professional indemnity, public liability, events liability, directors and officers (D&O), hospitality, business vehicle and body corporate cover.

• Professional Business Insurance: aimed at licensed or registered professionals such as lawyers, accountants, auditors and engineers, and includes Errors and Omissions cover. It extends to premises damage, business items, theft, computers and licensed software.
• Business vehicles: insured business vehicles get Tow Truck Direct through the Dialdirect Insurance App.
• Biz Assist: a complimentary suite of support services for small to medium businesses, included for as long as you hold a Dialdirect Business Insurance policy at no extra cost. Named benefits include emergency medical help, debt collection assistance, a telephonic IT help desk, business concierge and telephonic financial advice.

Biz Assist operational services run Monday to Friday from 08:00 to 17:00, and emergency medical assistance is available 24/7. You reach Biz Assist by requesting a call-back on the Biz Assist page.

Who qualifies for Biz Assist

Biz Assist is only available to businesses with an active Dialdirect Business Insurance policy, and it lasts for the duration of that policy. Professional Business Insurance is designed for licensed or registered professionals. Dialdirect’s business pages do not list other eligibility criteria, so confirm the details when you ask for a quote.

Short-term cover is underwritten by Dial Direct Insurance Ltd, a licensed non-life insurer (FSP 15259). Long-term policies are underwritten by 1Life Insurance Ltd (FSP 24769).

Dialdirect complaints and fraud reporting

If you are unhappy with how a business policy or claim has been handled, use Dialdirect’s internal compliments and complaints team on 0861 555 598 or disputeresolution@dialdirect.co.za. To report suspected insurance fraud safely and anonymously, leave a message on the fraud voicemail line, 0861 115 653.

To compare other insurers, browse the insurance and medical aid hub or the insurance directory C to D listings.

Frequently asked questions

What is the Dialdirect business insurance contact number?

0861 555 580 for business quotes, service and claims, or use the “Call me back” form on the business insurance pages.

How do I claim on my Dialdirect business policy?

Call 0861 555 580, the service, additions and claims line, or manage your policy on the Dialdirect Insurance App. For emergencies, call 0860 911 911.

What is Dialdirect Biz Assist?

Biz Assist is a free support package for small to medium businesses with a Dialdirect Business Insurance policy, covering things like emergency medical help, debt collection assistance and a telephonic IT help desk. Request a call-back on the Biz Assist page.

How do I complain to Dialdirect?

Call 0861 555 598 or email disputeresolution@dialdirect.co.za.

How do I cancel Dialdirect insurance?

The page carries no cancellation process. Policy service runs on 0861 555 580 or policyservice@dialdirect.co.za, so raise the cancellation there and get written confirmation.

How do I get a Dialdirect online insurance quote?

Use the “Call me back” buttons on the business insurance pages: fill in your contact details and the business team calls you. There is no separate quote line; sales and service share 0861 555 580.

Sources

• Dialdirect, Contact us: dialdirect.co.za/contact-us/, read 2026-09-26
• Dialdirect, Biz Assist: dialdirect.co.za/business-insurance/biz-assist/, read 2026-09-26
• Dialdirect, Professional Business Insurance: dialdirect.co.za/business-insurance/professional-business-insurance/, read 2026-09-26