Insurance & Medical Aid · Contact details
Auto and General Contact Details
The Auto and General contact number is 0861 60 01 24. For road, home, medical or trauma emergencies, Auto and General’s 24/7 emergency assistance number is 0860 10 42 10, or +27 11 694 6694 from outside South Africa. Policy questions go by email to policyservice@autogen.co.za, and complaints to 0860 07 23 27 or disputeresolution@autogen.co.za. Auto and General’s contact page does not list a WhatsApp number. Every detail below was read from autogen.co.za on 14 September 2026.
Auto and General contact numbers
| What you need | Contact |
|---|---|
| General enquiries, quotes and support | 0861 60 01 24 |
| Emergency assistance: road, home, medical and trauma (24/7/365) | 0860 10 42 10 |
| International assistance | +27 11 694 6694 |
| Policy enquiries (email) | policyservice@autogen.co.za |
| Complaints assistance | 0860 07 23 27, disputeresolution@autogen.co.za |
| Report fraud anonymously (voicemail) | 0861 115 653 |
| New claims | Auto and General app |
| Update your policy | Auto and General online account, 24/7 |
| Address | Auto and General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191 |
| Postal address | PO Box 11250, Johannesburg, 2000 |
Auto and General operating hours
| Day | Sales | Support |
|---|---|---|
| Monday to Friday | 08:00 to 19:00 | 08:00 to 17:00 |
| Saturday | 08:00 to 13:00 | 08:00 to 13:00 |
| Sunday | Closed | Closed |
| Public holidays | 08:00 to 13:00 | Closed |
Sales stay open two hours later than support on weekdays and also work public holiday mornings, so a call after 17:00 or on a public holiday can get you a quote but not a change to an existing policy. Emergency assistance on 0860 10 42 10 is not limited by these hours.
Auto and General roadside assistance and emergency number
Auto and General’s emergency assist number, 0860 10 42 10, covers home, road, medical and trauma assistance and can be reached 24 hours a day, 365 days a year. If you break down or are in an accident, this is the number to call rather than the general line. If you are outside South Africa, use international assistance on +27 11 694 6694. Auto and General says these numbers are for emergencies and assistance requests only, so policy and billing questions should go to 0861 60 01 24 during support hours. In a life-threatening emergency, call 112 from a cellphone or 10177 for an ambulance first.
Does Auto and General have a WhatsApp number?
Auto and General’s contact page lists phone numbers, email addresses, the online account and the app, but no WhatsApp number. If you want to message rather than call, the closest official options are the chat function inside the Auto and General app, which the insurer says gives in-app claim updates and chat, and email to policyservice@autogen.co.za. Be careful with WhatsApp numbers shared online that claim to be Auto and General: they cannot be matched to anything on autogen.co.za.
Auto and General quote and call back
To get a quote, call 0861 60 01 24 during sales hours, get an online quote on autogen.co.za, or submit a Call Me Back request. Auto and General says that after a Call Me Back request a consultant will call you, discuss your needs and give a quote, and help you activate the policy if you accept it. It quotes on car insurance (comprehensive, third-party fire and theft, and third party only), home contents, building and portable possessions cover, small business, public liability and commercial vehicle insurance, and life and funeral cover.
Auto and General app and online account
- Make a claim: Auto and General says the easiest way to capture a new claim is through its app, where you can upload incident photos and documents, get claim updates and chat.
- Amend your policy: log in to your Auto and General online account to update your personal details or insured items, at any time.
Complaints and fraud
Auto and General’s complaints assistance team is on 0860 07 23 27 or disputeresolution@autogen.co.za. The insurer says it is committed to fair, transparent and prompt internal resolution of complaints and publishes its complaints resolution handling process on its site. Quote your policy number and any claim or reference number. If a complaint is not resolved, the independent National Financial Ombud Scheme handles insurance disputes. To report suspected fraud safely and anonymously, leave a message on the fraud voicemail line, 0861 115 653.
Sources
- Auto and General Contact Us page, autogen.co.za/contact-us, read 14 September 2026
- Auto and General Download our App page, autogen.co.za/autosos/download-our-app, read 14 September 2026