Insurance & Medical Aid · Contact details
Auto and General Contact Details
The Auto and General contact number is 0861 60 01 24, for quotes, policy questions and general support. For road, home, medical or trauma emergencies, Auto and General’s 24/7 emergency assistance number is 0860 10 42 10, or +27 11 694 6694 from outside South Africa. The Auto and General email address for policy questions is policyservice@autogen.co.za, and complaints go to 0860 07 23 27 or disputeresolution@autogen.co.za. Auto and General’s contact page does not list a WhatsApp number or an 0800 toll-free number. Every detail below was read from autogen.co.za on 14 September 2026, and the contact page was read again on 4 October 2026.
Auto and General contact numbers
| What you need | Contact |
|---|---|
| General enquiries, quotes and support | 0861 60 01 24 |
| Emergency assistance: road, home, medical and trauma (24/7/365) | 0860 10 42 10 |
| International assistance | +27 11 694 6694 |
| Policy enquiries (email) | policyservice@autogen.co.za |
| New claims | Auto and General app |
| Complaints assistance | 0860 07 23 27, disputeresolution@autogen.co.za |
| Report fraud anonymously (fraud voicemail number) | 0861 115 653 |
| Cancel a policy | 0861 60 01 24 during support hours, or policyservice@autogen.co.za |
| Update your policy | Auto and General online account, 24/7 |
| Motor warranty claim pre-authorisation | 0861 11 27 03 |
| Address | Auto and General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191 |
| Postal address | PO Box 11250, Johannesburg, 2000 |
If you are not sure which Auto and General number to use, start with 0861 60 01 24. It is the phone number printed under “Contact us” on the insurer’s own page, and the consultants on it can route a query about car, home, business, life or funeral cover.
Auto and General toll free number
Auto and General does not publish an 0800 toll-free number. Every phone line on its contact page starts with 0860 or 0861, including the main number 0861 60 01 24, the emergency line 0860 10 42 10 and the complaints line 0860 07 23 27, and the page does not describe any of them as free. If you would rather not pay for the call, submit a Call Me Back request on autogen.co.za and a consultant phones you.
Auto and General email address and client care
The Auto and General email address for existing policies is policyservice@autogen.co.za, which its contact page labels Policy Enquiries. Auto and General does not publish a separate client care mailbox. For client services, use policyservice@autogen.co.za, the policy enquiries address, or call 0861 60 01 24 during support hours. The only other mailbox on the page is disputeresolution@autogen.co.za, which belongs to the complaints assistance team and is not meant for everyday policy changes. Put your policy number and ID number in any email so the right record can be found.
Auto and General claims contact number
Auto and General’s contact page prints no separate claims telephone number. It says the easiest way to capture a new claim is through the Auto and General app, where you can upload incident photos and documents, get claim updates and chat. If you cannot use the app, the general line 0861 60 01 24 is the number the page gives for any question, during support hours. After an accident or breakdown that needs help straight away, call emergency assistance on 0860 10 42 10 first and register the claim afterwards. Warranty claims work differently and need pre-authorisation on 0861 11 27 03, as set out further down.
Auto and General head office contact details
Auto and General’s contact page gives one street address, without calling it a head office: Auto and General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191. The postal address is PO Box 11250, Johannesburg, 2000. No separate head office switchboard is printed, so the number for that address is the main line, 0861 60 01 24.
Auto and General branches
autogen.co.za lists a single address, Auto and General Park, 1 Telesure Lane, Riverglen, Dainfern, and no branch offices in Clairwood, Worcester or elsewhere. Service is by phone, the app and the online account. Its contact page lists car, home, business, life and funeral cover, and does not list a medical gap cover product, so there is no Auto and General medical aid line to call.
Company and FSP details
Auto & General Insurance Company Ltd (Reg. No. 1973/016880/06) is a licensed non-life insurer and financial services provider, FSP licence number 16354.
Auto and General operating hours
| Day | Sales | Support |
|---|---|---|
| Monday to Friday | 08:00 to 19:00 | 08:00 to 17:00 |
| Saturday | 08:00 to 13:00 | 08:00 to 13:00 |
| Sunday | Closed | Closed |
| Public holidays | 08:00 to 13:00 | Closed |
Sales stay open two hours later than support on weekdays and also work public holiday mornings, so a call after 17:00 or on a public holiday can get you a quote but not a change to an existing policy. Emergency assistance on 0860 10 42 10 is not limited by these hours.
Auto and General roadside assistance and emergency number
Auto and General’s emergency assist number, 0860 10 42 10, covers home, road, medical and trauma assistance and can be reached 24 hours a day, 365 days a year. If you break down or are in an accident, this is the number to call rather than the general line. If you are outside South Africa, use international assistance on +27 11 694 6694. Auto and General says these numbers are for emergencies and assistance requests only, so policy and billing questions should go to 0861 60 01 24 during support hours. In a life-threatening emergency, call 112 from a cellphone or 10177 for an ambulance first.
Auto and General quote and call back
To get an Auto and General quote, call 0861 60 01 24 during sales hours, get an online quote on autogen.co.za, or submit a Call Me Back request. Auto and General says that after a Call Me Back request a consultant will call you, discuss your needs and give a quote, and help you activate the policy if you accept it. It quotes on car insurance (comprehensive, third-party fire and theft, and third party only), home contents, building and portable possessions cover, small business, public liability and commercial vehicle insurance, and life and funeral cover.
Auto and General app and online account
- Make a claim: Auto and General says the easiest way to capture a new claim is through its app, where you can upload incident photos and documents, get claim updates and chat.
- Amend your policy: log in to your Auto and General online account to update your personal details or insured items, at any time. The “Manage my policy” button on the contact page opens the login at policy.autogen.co.za.
Does Auto and General have a WhatsApp number?
Auto and General’s contact page lists phone numbers, email addresses, the online account and the app, but no WhatsApp number. If you want to message rather than call, the closest official options are the chat function inside the Auto and General app, which the insurer says gives in-app claim updates and chat, and email to policyservice@autogen.co.za. Be careful with WhatsApp numbers shared online that claim to be Auto and General: they cannot be matched to anything on autogen.co.za.
Auto and General cancellation
Auto and General does not publish a dedicated cancellation number, cancellation email address or cancellation form. To cancel an Auto and General policy, call support on 0861 60 01 24 (Monday to Friday 08:00 to 17:00, Saturday 08:00 to 13:00) or email policyservice@autogen.co.za. Ask for the cancellation to be confirmed in writing.
Its policy wording says a change or cancellation is effective from the time and date agreed, and if you cancel during an insured month the premium for the rest of that month is not refunded. Auto and General may itself change or cancel a policy on 31 days’ notice. For a warranty policy, the wording adds that stopping the debit order, or three consecutive months unpaid, cancels the policy immediately.
Auto and General warranty contact number
Auto and General sells three motor warranties: Auto Plan (up to 45 components, for newer cars), Auto Drive (up to 35 components) and Auto Drive Train (up to 15 components, for older cars), with a Breakdown Assist benefit. For warranty quotes, call 0861 60 01 24.
To claim on a warranty, you or the motor repair centre must phone 0861 11 27 03 for authorisation before any repair work starts; without it the claim can be rejected. This number comes from the Auto Plan Warranty terms document hosted on autogen.co.za (a 2024 edition, according to a check on 4 October 2026), as the warranty web page itself prints no number. autogen.co.za does not publish a separate service plan product or service plan contact line.
Auto and General complaints and fraud
Auto and General’s complaints assistance team is on 0860 07 23 27 or disputeresolution@autogen.co.za. The insurer says it is committed to fair, transparent and prompt internal resolution of complaints and publishes its complaints resolution handling process on its site. Quote your policy number and any claim or reference number. To report suspected fraud safely and anonymously, leave a message on the fraud voicemail line, 0861 115 653. It is a voicemail number, so do not expect a consultant to answer.
Auto & General Services Toowong (Australia)
Searches for Auto & General Services in Toowong are for a separate Australian company, not the South African insurer on this page. In Australia, Budget Direct policies are issued by Auto & General Insurance Company Limited (ABN 42 111 586 353) and arranged by Auto & General Services Pty Ltd, PO Box 342, Toowong QLD 4066. Budget Direct car insurance is on 1300 306 560 (+61 7 3465 1755 from overseas) and home insurance on 1800 182 310 (+61 7 3707 3512 from overseas). Its general enquiries hours are Monday to Friday 8am to 10:30pm AEST and Saturday 8am to 5pm AEST.
Frequently asked questions
What is the Auto and General contact number?
The Auto and General contact number is 0861 60 01 24. The 24/7 emergency assistance number is 0860 10 42 10.
Does Auto and General have a toll free number?
No 0800 toll-free number appears on its contact page. The published lines start with 0860 and 0861, and you can ask for a call back on autogen.co.za instead of calling.
What is the Auto and General email address?
Policy enquiries go to policyservice@autogen.co.za. Complaints go to disputeresolution@autogen.co.za.
What is the Auto and General claims telephone number?
Auto and General prints no separate claims number. New claims are captured in its app, and the general line is 0861 60 01 24.
How do I cancel my Auto and General policy?
Call support on 0861 60 01 24 during support hours or email policyservice@autogen.co.za. There is no separate cancellation form or mailbox.
What is the Auto and General warranty claims number?
Phone 0861 11 27 03 for authorisation before any warranty repair work starts.
Is Auto & General Services Toowong the same company?
No. Auto & General Services in Toowong, Queensland, is an Australian company linked to Budget Direct, not the South African insurer.
What is the Auto and General FSP number?
Auto & General Insurance Company Ltd holds FSP licence number 16354.
Sources
- Auto and General Contact Us page, autogen.co.za/contact-us, read 14 September 2026
- Auto and General Download our App page, autogen.co.za/autosos/download-our-app, read 14 September 2026
- Auto and General Contact Us page, policy book PDF, vehicle warranty page and Auto Plan Warranty terms PDF, autogen.co.za, read 26 September 2026
- Budget Direct Contact Us page, budgetdirect.com.au/contact-us.html, read 26 September 2026
- Auto and General Contact Us page, autogen.co.za/contact-us, read 4 October 2026