Insurance & Medical Aid · Contact details
Auto and General Car Insurance Contact Details
Auto and General takes new claims through its app and answers policy questions on 0861 60 01 24. Emergency assistance runs on 0860 10 42 10 around the clock, every day of the year, and from abroad the international assistance number is +27 11 694 6694. The website is autogen.co.za.
Auto and General car insurance contact details at a glance
| Route | Details |
|---|---|
| Main line, quotes and service | 0861 60 01 24 |
| Emergency assistance, 24 hours | 0860 10 42 10 |
| International assistance | +27 11 694 6694 |
| Policy enquiries email | policyservice@autogen.co.za |
| New claims | the Auto and General app |
| Complaints assistance | 0860 07 23 27 |
| Complaints email | disputeresolution@autogen.co.za |
| Address | Auto and General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191 |
| Postal address | PO Box 11250, Johannesburg, 2000 |
The contact details above were read from the Auto and General contact page at autogen.co.za on 2 September 2026.
The Auto and General car insurance number
The main line for quotes and service on your motor policy is 0861 60 01 24. Sales staff answer it Monday to Friday 08:00 to 19:00 and Saturday 08:00 to 13:00. Support staff answer the same line Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 13:00. Both are closed on Sundays. Sales also answers public holidays 08:00 to 13:00; support stays closed on public holidays. The same call at 18:00 on a weekday reaches someone who can sell you a policy but not someone who can service the one you have. Only emergency assistance runs continuously.
The emergency numbers are for emergencies and assistance requests only. Auto and General says so plainly: using them for a policy question ties up a line someone may need at the roadside.
Auto and General roadside and emergency assistance
Emergency assistance is on 0860 10 42 10, 24 hours a day, 7 days a week, every day of the year. The same number covers road, home, medical and trauma incidents across the insurer’s products, so it is not limited to motor cover. From outside South Africa, call the international assistance number, +27 11 694 6694.
Claiming on an Auto and General car insurance policy
New claims go through the Auto and General app, which the insurer names as the easiest way to capture one, rather than through the phone lines. Registering the app before you need it is worth doing, because setting it up at an accident scene is not.
At the scene of a motor accident, get the emergency line moving first for towing and medical help, then capture the claim. Have the policy number, vehicle registration, and the date, time and place of the incident. A case number from the police is required for theft, hijacking and most third-party claims.
Complaining to Auto and General
Auto and General runs a dedicated internal complaints channel rather than routing disputes through general service. The complaints assistance number is 0860 07 23 27 and the email is disputeresolution@autogen.co.za. Use the complaints number rather than the main line once a claim decision is in dispute, and ask for the rejection reason and the policy clause relied on in writing.
If the internal process does not resolve it, a motor insurance dispute goes to the National Financial Ombud Scheme free of charge. Conduct by the insurer or an adviser falls to the Financial Sector Conduct Authority.
Report fraud through the Speak Up reporting route on autogen.co.za.
The Auto and General website and address
The website is autogen.co.za. The domain most people try, autogeneral.co.za, does not exist at all – it fails to resolve. Anything else presenting itself as Auto and General is not the insurer.
The office is at Auto and General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191. The postal address is PO Box 11250, Johannesburg, 2000. Motor cover sits alongside the insurer’s home, building and other short-term products.
Frequently asked questions
What is the Auto and General car insurance contact number?
The main line for quotes and policy service is 0861 60 01 24, Monday to Friday 08:00 to 17:00 for support and Saturday 08:00 to 13:00.
What is the Auto and General emergency number?
Emergency assistance is on 0860 10 42 10, 24 hours a day, 7 days a week, every day of the year. From abroad use +27 11 694 6694.
How do I claim from Auto and General car insurance?
Capture a new claim in the Auto and General app, which the insurer names as the easiest way to claim. At the accident scene, call the emergency line first for towing and medical help.
What is the Auto and General complaints number?
Complaints assistance is on 0860 07 23 27, with disputeresolution@autogen.co.za for email. Unresolved motor disputes go to the National Financial Ombud Scheme.
Sources
- autogen.co.za contact page, read 2 September 2026