Insurance & Medical Aid · Support
Auto and General Insurance Claims Contact Details
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For the Auto and General insurance contact number, use 0861 60 01 24 for general enquiries. Auto and General publishes no dedicated claims telephone number and states that the easiest way to capture a new claim is through its app. For an emergency or assistance request, the 24/7/365 number is 0860 10 42 10.
Auto and General insurance contact numbers
| What you need | Contact |
|---|---|
| Emergency assistance, 24/7/365 | 0860 10 42 10 |
| General enquiries | 0861 60 01 24 |
| International assistance | +27 11 694 6694 |
| Complaints assistance | 0860 07 23 27, disputeresolution@autogen.co.za |
| Policy enquiries | policyservice@autogen.co.za |
| Fraud voicemail | 0861 115 653 |
The emergency assistance line covers home, road, medical and trauma assistance. Auto and General is explicit that its emergency numbers are for emergencies and assistance requests only. Do not use them to lodge a routine claim.
Auto & General insurance claims
For an Auto and General insurance claim, the company says the easiest way to capture a new claim is through its app rather than through a dedicated claims telephone number. Capture the claim as soon as you reasonably can because policies carry notification periods and a late report can cause problems with a genuine claim.
The app attaches photographs and the policy details automatically, which is why the company pushes it. If you cannot use the app, phone 0861 60 01 24 inside support hours and get a claim number on the first call.
Auto and General insurance app
The Auto and General insurance app is the published route for capturing a new claim. It can attach photographs and the policy details automatically. If the app is not available to you, the alternative given on the page is to use the general enquiries number, 0861 60 01 24, during support hours.
Emergency assistance after an accident
If anyone is injured, contact emergency services first. The police number listed on the page is 10111, while 112 can be called from a mobile.
- For towing and assistance, call 0860 10 42 10. Using the insurer’s own tow avoids a storage-fee dispute later.
- Do not sign anything an unsolicited tow operator puts in front of you at the scene.
- Photograph the vehicles, the road, the other party’s licence disc and their identity document before anything moves.
- Get a SAPS case number. It is required for theft, hijacking, malicious damage and most accidents involving another party.
Auto and General support and sales hours
Sales runs 08:00 to 19:00 on weekdays, 08:00 to 13:00 on Saturdays and 08:00 to 13:00 on public holidays. Support runs 08:00 to 17:00 on weekdays, 08:00 to 13:00 on Saturdays and is closed on public holidays. Both are closed on Sundays.
This means sales remains available on public holidays while policy support does not. For an emergency or assistance request outside ordinary support availability, use the 24-hour emergency assistance line, 0860 10 42 10.
Auto and General complaints contact information
If a claim is declined or short-paid, ask for the decision in writing with the specific policy clause relied on. A verbal decline is not something you can act on.
For the internal complaints route, use 0860 07 23 27 or disputeresolution@autogen.co.za and keep the reference. If the complaint remains unresolved, the page states that a short-term insurance complaint goes to the National Financial Ombud Scheme, free of charge to you.
Auto and General address
Auto and General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191. Postal: PO Box 11250, Johannesburg, 2000.
Frequently asked questions
What is the Auto and General insurance contact number?
The general enquiries number is 0861 60 01 24. For emergency assistance, use 0860 10 42 10.
What is the Auto and General insurance phone number for claims?
Auto and General publishes no dedicated claims telephone number. It states that the easiest way to capture a new claim is through its app. If you cannot use the app, phone 0861 60 01 24 inside support hours.
What number should I call for Auto & General insurance claims after an accident?
For towing and emergency assistance after an accident, call 0860 10 42 10. The emergency line is for emergencies and assistance requests, not for lodging a routine claim.
How do I contact Auto and General from outside South Africa?
The international assistance number published on the page is +27 11 694 6694.