Insurance & Medical Aid · Contact details
AVBOB Contact Details
The AVBOB contact number is 0861 28 26 21. It is the AVBOB call centre for customer enquiries, policy enquiries and claims, and the same number is answered 24 hours a day, 7 days a week for funeral services and arrangements. For AVBOB Self Service, log in at selfservice.avbob.co.za; the portal has no number of its own and sends you to the same call centre for help. AVBOB’s customer service email is info@avbob.co.za, and AVBOB head office is on +27 12 303 1000 at 5 Impala Avenue, Irene Link Office Park, Building D, Doringkloof, Centurion. For help with the Sinawe or ONE AVBOB Connect platform, AVBOB’s support line is 0800 030 031. AVBOB Mutual Assurance Society is a licensed life insurer and authorised financial services provider, FSP 20656. Every detail below was read from AVBOB’s own websites between 17 and 26 September 2026.
AVBOB contact numbers and email addresses
| What you need | Contact | Hours |
|---|---|---|
| Customer enquiries, client services and policy enquiries (call centre) | 0861 28 26 21, info@avbob.co.za | Weekdays 07:00 to 19:00, Saturdays 08:00 to 14:00, closed Sundays and public holidays |
| Funeral services and arrangements (after a death) | 0861 28 26 21 | 24 hours, 7 days a week |
| Claims enquiries | 0861 28 26 21 | Call centre hours |
| Self Service portal help | 0861 28 26 21, selfservice.avbob.co.za | Call centre hours |
| Sinawe / ONE AVBOB Connect platform support | 0800 030 031, sinawesupport@avbob.co.za | |
| Broker Connect support | 0800 030 031, brokerconnectsupport@avbob.co.za | |
| Head office | +27 12 303 1000 | Mon, Tue, Thu, Fri 08:00 to 17:30; Wed 09:00 to 17:30; Sat 08:30 to 13:00 |
| Complaints | complaints@avbob.co.za, online form at selfservice.avbob.co.za/complaint | Weekdays 08:00 to 16:30 |
| Complaint escalation | escalatecomplaint@avbob.co.za | |
| Compliments | compliments@avbob.co.za | Weekdays 08:00 to 16:30 |
| AVBOB Legal Assist | avbob@legalguardians.co.za | |
| Policy replacement notifications | replacementnotification@avbob.co.za | |
| Whistleblower hotline | 0800 201 411, information@whistleblowing.co.za |
These are AVBOB’s national numbers; branch numbers are separate and are covered further down. AVBOB head office’s postal address is PO Box 1661, Pretoria, 0001. You can also send AVBOB a message through the “Email us” form on its contact page, choosing whether your query is about your existing AVBOB policy, a new policy, AVBOB Funeral Services, corporate social investment or intermediary support, and picking Afrikaans, English, Zulu or Sotho/SiPedi as your preferred language.
AVBOB Self Service login, registration and help
AVBOB Self Service is the online portal for policyholders, at selfservice.avbob.co.za/connect/home. Once you log in you can update your contact details, view your 65Alive Cash Benefit balance, claim a special bonus (under “My Special Bonus”) and opt in to Member Rewards. If you are not yet registered, use the register link at selfservice.avbob.co.za/account/register before you try to log in.
AVBOB does not publish a separate Self Service phone number. If the AVBOB login does not work or you are stuck in the portal, its login screen refers you to the Customer Care Centre on 0861 28 26 21, which keeps call centre hours. Have your policy number ready when you call.
AVBOB Member Rewards and 65Alive cash back
AVBOB Member Rewards shares R300 million with qualifying members, and you opt in on the Self Service portal on or before 31 October 2026. The 65Alive Cash Benefit can be requested at a branch, on Self Service or by calling the Contact Centre on 0861 28 26 21, and is paid only to the applicant or premium payer. AVBOB publishes no dedicated cash-back email address.
Sinawe and ONE AVBOB Connect login help
sinawe.avbob.co.za is the login page for ONE AVBOB Connect, AVBOB’s shared platform that also runs the client Self Service, Connect Business and Broker Connect views. You sign in there with your username and password. If you have problems with the Sinawe platform, AVBOB says to contact your District Manager first, and for more help to dial 0800 030 031 or email sinawesupport@avbob.co.za. Policyholders are pointed from the same login screen to the AVBOB Customer Care Centre on 0861 28 26 21.
AVBOB Broker Connect support
Broker Connect is the broker mode of ONE AVBOB Connect. Brokers with platform problems are told to contact AVBOB head office first, then dial 0800 030 031 or email brokerconnectsupport@avbob.co.za.
AVBOB toll free number and call me back
The main AVBOB number is not toll-free. AVBOB’s website notes that standard call rates apply to 0861 28 26 21. The 0800 numbers AVBOB publishes are for narrow purposes: 0800 030 031 is platform support for Sinawe, ONE AVBOB Connect and Broker Connect users, and 0800 201 411 is the whistleblower hotline. Neither is listed for policy or claims queries.
If you would rather not pay for the call, ask AVBOB to phone you. The avbob.co.za home page has a “Call me back” form that asks for your first name, last name and cellphone number, with your email address and policy number optional. If you get stuck while applying for a policy online, the application has a “PLEASE CALL ME BACK” button, and AVBOB says a call centre agent will then be in contact shortly.
AVBOB working hours
The AVBOB call centre on 0861 28 26 21 works weekdays 07:00 to 19:00 and Saturdays 08:00 to 14:00, and is closed on Sundays and public holidays. The funeral services line on the same number is open 24 hours, 7 days a week, so use it for an emergency after a death. Head office hours are Monday, Tuesday, Thursday and Friday 08:00 to 17:30, Wednesday 09:00 to 17:30 and Saturday 08:30 to 13:00. On AVBOB’s branch finder, funeral branches generally list Monday to Friday 08:00 to 16:30 and Saturday 08:30 to 12:00, and insurance offices Monday to Friday 08:00 to 16:30.
AVBOB claims: how to claim and what to expect
AVBOB’s How to Claim page says to contact the call centre on 0861 28 26 21 for all claim-related enquiries. Its FAQs set out the process:
- Documents: the death certificate and a copy of the BI1663 form (page 1 of the previous version, or pages 1 to 3 of the latest), the policy document or schedule, the claimant’s declaration and a medical certificate (both available at an AVBOB agency), and a SAPS declaration when the death was unnatural.
- Updates: you receive an SMS when the claim is at AVBOB, and another if it is selected for assessment by CENSEO, the external company AVBOB uses to check claims for fraud. Answer private-number calls after submitting a claim, as a CENSEO consultant will call to verify your details.
- Timing: once documents are verified, AVBOB says claims are processed within 48 hours. Claims selected for assessment can take up to 21 days, but on average take 3 days.
- Who claims: the main assured if alive; otherwise the nominated beneficiary, then the spouse, then the premium payer, and then a person designated by AVBOB.
AVBOB also publishes guides on its site for claiming its R3 000 free cash benefit to help with early funeral payments, and for arranging a funeral in five steps.
AVBOB complaints email and online complaint form
The AVBOB complaints email is complaints@avbob.co.za (weekdays 08:00 to 16:30). You can also submit and track a complaint online at selfservice.avbob.co.za/complaint, or write to The Complaints Department, PO Box 1661, Pretoria, 0001. AVBOB aims to give an outcome within 10 working days, and a final outcome within 30 working days for complex complaints. If you are unhappy with the outcome, follow AVBOB’s internal escalation process by sending the complaint details and complaint number to escalatecomplaint@avbob.co.za.
How to cancel an AVBOB policy
AVBOB publishes no dedicated cancellation email address; use the customer enquiries line 0861 28 26 21 or info@avbob.co.za instead. You have 31 days from receiving your welcome letter to check the policy, and you may cancel in this period by fax, email or by calling AVBOB. AVBOB says no premiums are refunded on a lapsed or cancelled policy once this cooling-off period has expired. A lapsed or cancelled policy may be reinstated if you ask in writing within three months.
Paying your AVBOB premium and the Pay@ reference
AVBOB lists these ways to pay a policy premium: debit order or stop order, at your local AVBOB branch, at PEP, Boxer, Pick n Pay, Usave, Shoprite and Checkers stores, or by EFT into AVBOB’s bank account. If you cannot generate a Pay@ reference number but have your policy number, AVBOB says to put 11745 immediately before the policy number, with no spaces and all letters in capitals (for example, policy AL123456789X0 becomes 11745AL123456789X0). AVBOB’s premium page does not print its bank account number, so confirm the account details with the call centre on 0861 28 26 21 or at a branch before paying by EFT.
AVBOB near me: branches and head office
To find an AVBOB near you, use “Find a branch” at avbob.co.za/our-branches. AVBOB runs funeral service branches and insurance offices across South Africa, and the finder gives your nearest branch’s details. Head office is at 5 Impala Avenue, Irene Link Office Park, Building D, Doringkloof, Centurion, 0157, telephone +27 12 303 1000. AVBOB is a level 1 B-BBEE contributor.
AVBOB Rustenburg, Johannesburg and East London contact details
| Branch | Address | Phone |
|---|---|---|
| AVBOB Funeral Service Rustenburg | 59 Nelson Mandela Dr, Rustenburg, 0300 | 014 592 8293 |
| AVBOB Funeral Service Rustenburg 2 | 43 Boven St, Rustenburg | 014 594 2533 |
| AVBOB Insurance Rustenburg | 43 Boven St, Rustenburg | 014 594 2360 |
| AVBOB Funeral Service Johannesburg CBD | Ground Floor, Colloseum Building, 134 Fox St, Marshalltown | 011 331 7403 |
| AVBOB Funeral Service Johannesburg | 7 Owl St, Braamfontein Werf | 011 482 1027 |
| AVBOB Insurance Johannesburg | 24 Von Brandis St, Marshalltown | 011 331 7311 |
| AVBOB Customer Service Park Station | Rissik St, Park Station, Johannesburg | 011 333 1682 |
| AVBOB Funeral Service East London | 7 Lambart Rd, Arcadia, East London | 043 722 5826 |
| AVBOB Funeral Service Geo H Rogers | 157 Oxford St, East London | 043 722 5557 |
| AVBOB Insurance East London | 55 Recreation Rd, Southernwood, East London | 043 722 9146 |
| AVBOB Insurance Vincent | 16 Devereux Ave, Vincent, East London | 043 721 0912 |
These branch details come from the feed behind AVBOB’s own “Find a branch” page, which lists 368 locations. AVBOB Customer Service Park Station lists Monday to Friday 08:00 to 17:30 and Saturday 08:30 to 12:30. The finder lists funeral service branches and insurance offices separately, as the table above does, so check which type of branch you are looking at before you visit.
Frequently asked questions
What is the AVBOB contact number?
The AVBOB call centre is on 0861 28 26 21, weekdays 07:00 to 19:00 and Saturdays 08:00 to 14:00. For funeral services and arrangements the same number is answered 24 hours, 7 days a week.
How do I log in to AVBOB Self Service?
Go to selfservice.avbob.co.za/connect/home and log in. If you have not registered yet, use selfservice.avbob.co.za/account/register first.
Is there an AVBOB self service number?
No separate number is published. The Self Service portal refers you to the AVBOB Customer Care Centre on 0861 28 26 21.
Does AVBOB have a toll free number?
Not for general enquiries. AVBOB notes that standard call rates apply to 0861 28 26 21. You can use the “Call me back” form on avbob.co.za instead.
What is the Sinawe AVBOB Connect support number?
Contact your District Manager first. For more help, dial 0800 030 031 or email sinawesupport@avbob.co.za.
What are AVBOB’s client services hours?
The call centre on 0861 28 26 21 works weekdays 07:00 to 19:00 and Saturdays 08:00 to 14:00. Funeral services on the same number are available 24 hours, 7 days a week.
What is the AVBOB complaints email?
Email complaints@avbob.co.za or use the online form at selfservice.avbob.co.za/complaint. To escalate, send the complaint number to escalatecomplaint@avbob.co.za.
Does AVBOB have a cancellation email address?
No. Use 0861 28 26 21 or info@avbob.co.za to cancel or ask about a policy.
Sources
- AVBOB Contact Us page and site footer, avbob.co.za/general/contact-us, read 17 September 2026 and re-checked 26 September 2026
- AVBOB How to Claim, Pay Your Premium and FAQ pages, avbob.co.za, read 17 September 2026
- AVBOB home page (call me back, Member Rewards, complaints and policy terms), avbob.co.za, read 26 September 2026
- ONE AVBOB Connect (Sinawe) login and help panel, sinawe.avbob.co.za, read 26 September 2026
- AVBOB Self Service portal, selfservice.avbob.co.za, read 26 September 2026
- AVBOB Find a branch, avbob.co.za/our-branches, read 26 September 2026