AVBOB Contact Details

The AVBOB contact number is 0861 28 26 21. It is the AVBOB call centre for customer enquiries, policy enquiries and claims, and the same number is answered 24 hours a day, 7 days a week for funeral services and arrangements. AVBOB’s customer service email is info@avbob.co.za, and AVBOB head office is on +27 12 303 1000 at 5 Impala Avenue, Irene Link Office Park, Building D, Doringkloof, Centurion. AVBOB Mutual Assurance Society is a licensed life insurer and authorised financial services provider, FSP 20656. Every detail below was read from avbob.co.za on 17 September 2026.

AVBOB contact numbers and email addresses

What you need	Contact	Hours
Customer enquiries and policy enquiries (call centre)	0861 28 26 21, info@avbob.co.za	Weekdays 07:00 to 19:00, Saturdays 08:00 to 14:00, closed Sundays and public holidays
Funeral services and arrangements	0861 28 26 21	24 hours, 7 days a week
Claims enquiries	0861 28 26 21	Call centre hours
Complaints	complaints@avbob.co.za	Weekdays 08:00 to 16:30
Compliments	compliments@avbob.co.za	Weekdays 08:00 to 16:30
Head office	+27 12 303 1000	Mon, Tue, Thu, Fri 08:00 to 17:30; Wed 09:00 to 17:30; Sat 08:30 to 13:00
AVBOB Legal Assist	avbob@legalguardians.co.za
Policy replacement notifications	replacementnotification@avbob.co.za
Whistleblower hotline	0800 201 411, information@whistleblowing.co.za

AVBOB’s website notes that standard call rates apply to 0861 28 26 21, so it is not a toll-free number. AVBOB head office’s postal address is PO Box 1661, Pretoria, 0001. You can also send AVBOB a message through the “Email us” form on its contact page, choosing whether your query is about your existing AVBOB policy, a new policy, AVBOB Funeral Services, corporate social investment or intermediary support, and picking Afrikaans, English, Zulu or Sotho/SiPedi as your preferred language.

AVBOB claims: how to claim and what to expect

AVBOB’s How to Claim page says to contact the call centre on 0861 28 26 21 for all claim-related enquiries. Its FAQs set out the process:

• Documents: the death certificate and a copy of the BI1663 form (page 1 of the previous version, or pages 1 to 3 of the latest), the policy document or schedule, the claimant’s declaration and a medical certificate (both available at an AVBOB agency), and a SAPS declaration when the death was unnatural.
• Updates: you receive an SMS when the claim is at AVBOB, and another if it is selected for assessment by CENSEO, the external company AVBOB uses to check claims for fraud. Answer private-number calls after submitting a claim, as a CENSEO consultant will call to verify your details.
• Timing: once documents are verified, AVBOB says claims are processed within 48 hours. Claims selected for assessment can take up to 21 days, but on average take 3 days.
• Who claims: the main assured if alive; otherwise the nominated beneficiary, then the spouse, then the premium payer, and then a person designated by AVBOB.

AVBOB also publishes guides on its site for claiming its R3 000 free cash benefit to help with early funeral payments, and for arranging a funeral in five steps.

Paying your AVBOB premium and the Pay@ reference

AVBOB lists these ways to pay a policy premium: debit order or stop order, at your local AVBOB branch, at PEP, Boxer, Pick n Pay, Usave, Shoprite and Checkers stores, or by EFT into AVBOB’s bank account. If you cannot generate a Pay@ reference number but have your policy number, AVBOB says to put 11745 immediately before the policy number, with no spaces and all letters in capitals (for example, policy AL123456789X0 becomes 11745AL123456789X0). AVBOB’s premium page does not print its bank account number, so confirm the account details with the call centre on 0861 28 26 21 or at a branch before paying by EFT.

AVBOB branches and head office

AVBOB runs funeral service branches across South Africa; use “Find a branch” at avbob.co.za/our-branches to get your nearest branch’s details. Head office is at 5 Impala Avenue, Irene Link Office Park, Building D, Doringkloof, Centurion, 0157, telephone +27 12 303 1000. AVBOB is a level 1 B-BBEE contributor.

Sources

• AVBOB Contact Us page and site footer, avbob.co.za/general/contact-us, read 17 September 2026
• AVBOB How to Claim, Pay Your Premium and FAQ pages, avbob.co.za, read 17 September 2026