AVBOB has five offices in Bloemfontein and they are not interchangeable. Three are funeral service branches, which arrange and conduct the funeral. Two are insurance branches, which deal with the policy, the claim and the money. Walking into the wrong one costs a trip at the worst possible time, so the split below matters more than any single number.
Local channels
Funeral service branches:
- AVBOB Funeral Service Bloem Waterfront: 051 430 2013
- AVBOB Funeral Service Bloemfontein, Hamilton: 051 447 1011
- AVBOB Funeral Service Bloemfontein, Oranjesig: 051 447 1011
Insurance branches:
- AVBOB Insurance Bloemfontein: 051 430 2017
- AVBOB Insurance Hamilton, Heidedal: 051 432 0474
- AVBOB national number: 0861 28 26 21
The Hamilton and Oranjesig funeral service branches publish the same number, 051 447 1011. That is one line covering two separate addresses rather than a misprint, so confirm which office you are being directed to when it answers.
Address
- AVBOB Funeral Service Bloem Waterfront: 14 First Avenue, Bloemfontein, 9301
- AVBOB Funeral Service Bloemfontein: 9 Mill Street, Hamilton, Bloemfontein, 9301
- AVBOB Funeral Service Bloemfontein: 1 Krause Street, Oranjesig, Bloemfontein, 9301
- AVBOB Insurance Bloemfontein: 14 First Avenue, Bloemfontein, 9301
- AVBOB Insurance Hamilton: Dr Belcher Road, Shop 10, Lemo Mall, Heidedal, Bloemfontein, 9301
14 First Avenue is worth noting because it carries both a funeral service branch and an insurance branch at the same address, on two different numbers. It is the one Bloemfontein address where you can deal with either side without moving, though you still need the right number to reach the right desk before you arrive.
No trading hours are published for any of the five. Funeral service branches generally operate outside ordinary office hours because deaths do not keep to them, while insurance branches usually do not, so call before travelling to an insurance branch in the evening or over a weekend.
Services at this location
The funeral service branches list funeral services, family cars, programmes, grave markers and grave decorations, blankets, refreshments, house tents, burials, cremations, coffins and caskets, funeral policies, tombstones and fresh flowers.
The insurance branches list arranging of funerals, removal of the deceased at home, cash payments, cash claims, updating of policy information, general policy enquiries, adding people to a policy, opening cash back policies, investments and pensioner policies, death claims, and surrendering or cancelling a policy.
Read the overlap carefully, because it is where most confusion sits. Both sides arrange funerals and both handle the removal of the deceased, so either can take the first call. What only the insurance branches do is anything touching the policy itself: lodging a death claim, taking a cash payment, adding a person, or cancelling cover. If someone has died and there is an AVBOB policy in place, you will end up dealing with both sides, and starting with the funeral service branch is usually the right order.
Parent organisation
These five offices are part of the national AVBOB network, which publishes a single national number on 0861 28 26 21 and a separate compliments and complaints route on its website. The national line is the fallback when a branch does not answer, but it cannot arrange a local funeral itself and will refer you back to one of the branches above.
Escalation depends on which half of the business the complaint concerns, and the two go to different places. A funeral policy is an insurance product, so an unresolved dispute about a policy, a claim or a payout goes to the National Financial Ombud Scheme South Africa on share call 0860 800 900 or at [email protected]. A complaint about the conduct of the funeral service itself is a consumer matter under the Consumer Protection Act, and the National Consumer Commission at [email protected] is the route once AVBOB has given a final answer.
Sources
- avbob.co.za branch directory, read on 2 September 2026, for all five Bloemfontein records including each name, street address, postal code, direct number and service list
- avbob.co.za contact page, for the national number and the compliments and complaints route
All contact details on this page were read from the AVBOB own branch directory and verified on 2 September 2026.
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