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Dial Direct Car Insurance Contact Details

Verified 16 September 2026Updated 4 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

For a Dial Direct car insurance quote, call the new customer sales line on 0861 555 580, get a price online at quote.dialdirect.co.za, or leave your name and number in the “Call me back” form on any Dialdirect car insurance page. Existing car policies are serviced on the same number during support hours. These details were read on dialdirect.co.za on 16 September 2026.

ContactDetails.co.za is an independent directory. We are not Dial Direct, we do not sell insurance and we cannot quote on or see a policy.

Dial Direct car insurance contact numbers and hours

What it is forContactHours
New car insurance quote by phone (New customer sales)0861 555 580Mon to Fri 08:00 to 19:00; Sat 08:00 to 13:00; public holidays 08:00 to 13:00; Sun closed
Online car insurance quote“Quote online” at quote.dialdirect.co.za/car-insuranceOnline
Call back about a quote“Call me back” form on dialdirect.co.za (asks for name and surname and a contact number)A consultant phones you
Changing or adding to an existing car policy, and claims (Service, Additions, & Claims)0861 555 580, policyservice@dialdirect.co.zaMon to Fri 08:00 to 17:00; Sat 08:00 to 13:00; Sun and public holidays closed
Accident, breakdown or other emergency0860 911 911 (24 Hour emergency Assistance)24 hours

The sales team keeps longer hours than support. A weekday evening or a public holiday morning is a good time to ask for a quote, but a change to cover you already have has to wait for support hours or be done in the Dialdirect app.

Dial Direct Insurance Ltd is a licensed non-life insurer and financial services provider, FSP 15259. Its address is Auto & General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191. It sells directly by phone, online and through its app, so there are no branches to visit for a quote.

What Dial Direct car insurance covers

Dialdirect sells car cover at three levels. Comprehensive Insurance is its full cover. Third-Party, Fire and Theft is described as mid-range cover. Third-Party Insurance is the entry level: it pays for damage you cause to someone else’s vehicle or property when you are found to be at fault, and it does not pay to repair your own car.

Dialdirect lists these events under its comprehensive policy: theft or hijacking, accidents including natural disasters, flood or fire damage, third party liability, towing and storage, and windscreen damage, with hail as an option. It names medical expenses for you or your passengers after an accident as something the comprehensive policy does not cover. Repairs carry a lifetime guarantee, and comprehensive cover follows the regular driver of the car, who is not necessarily the policyholder.

The Dialdirect app is listed on the Apple App Store, Google Play and Huawei AppGallery. Once you have a policy it lets you request SOS help, update policy details, view payments and download documents, which saves a call for routine changes.

Optional extras and how to pay less

Optional extras on the car insurance pages include Scratch & Dent (minor scratches, chips and dents, excluding window glass, the windscreen and a sunroof), Tyre & Rim Cover, Vehicle Value Protect (shortfall cover if a financed car is stolen or written off), service plans, a vehicle warranty and Auto Top-Up Plus. The optional Payback Bonus, which costs extra, pays back either your first year’s premium or 25% of four years of premiums, whichever is less, for every four claim-free years of uninterrupted cover.

Dialdirect does not publish a separate car insurance email address or WhatsApp number, so quotes are handled by phone, the online quote or a call back. Its own tips for a lower premium are choosing a higher excess, choosing non-comprehensive cover if it suits your needs, and asking a consultant to check the insured value so the car is neither over-insured nor under-insured.

How to cancel Dial Direct car insurance, and where to escalate

  1. To cancel, change or query your car policy, call 0861 555 580 during support hours (Mon to Fri 08:00 to 17:00, Sat 08:00 to 13:00) or email policyservice@dialdirect.co.za; note the consultant’s reference.
  2. If the answer does not satisfy you, write to disputeresolution@dialdirect.co.za or call the complaints line, 0861 555 598, and ask for the outcome in writing.
  3. An insurance complaint Dialdirect does not settle can go to the National Financial Ombud Scheme on 0860 800 900 or info@nfosa.co.za, which does not charge you.

    4. Frequently asked questions

    What is the Dial Direct car insurance contact number?

    Call 0861 555 580 for quotes (Mon to Fri 08:00 to 19:00) and for policy service and claims (Mon to Fri 08:00 to 17:00, Sat 08:00 to 13:00). For an accident or breakdown at any hour, call the 24-hour emergency line on 0860 911 911.

    What is the Dial Direct car insurance quote number?

    Sales and quotes: 0861 555 580, or get a price yourself at quote.dialdirect.co.za/car-insurance, or leave your number in the “Call me back” form and a consultant phones you.

    What is the Dial Direct emergency number?

    0860 911 911, the 24 Hour emergency Assistance line, for accidents, breakdowns and other emergencies, any time of day.

    How do I cancel my Dial Direct car insurance?

    Call 0861 555 580 during support hours (Mon to Fri 08:00 to 17:00, Sat 08:00 to 13:00) or email policyservice@dialdirect.co.za. Dialdirect publishes no separate car insurance email address or WhatsApp number, so changes to an existing policy, including cancellation, are handled by that number, the email, or the Dialdirect app.

    What is the Dial Direct car insurance email address?

    Policy service and claims: policyservice@dialdirect.co.za. Complaints and disputes: disputeresolution@dialdirect.co.za (or the complaints line on 0861 555 598). Dialdirect publishes no separate quotes email.

    Sources