Insurance & Medical Aid · Contact details
Iwyze Car Insurance Contact Details
To get an iWYZE car insurance “call me back”, enter your name and surname and your cellphone number in the quote box on iwyze.co.za, choose Car, and tap call me back. An iWYZE consultant will phone you. To speak to iWYZE straight away, call 0860 93 94 93, the one number for sales, claims and emergencies, or WhatsApp 031 835 4245. We read these details on iwyze.co.za on 19 September 2026.
Official contact details
| Channel | Contact |
|---|---|
| Call me back | Quote form on iwyze.co.za: name and surname, cellphone number, product |
| Sales, support and claims | 0860 93 94 93 |
| Emergency | 0860 93 94 93 (or send “HELP”) |
| 031 835 4245 (wa.me/27318354245) | |
| Complaints | complaints@iwyze.co.za |
| Claim objections | claimobjections@iwyze.co.za |
The complaints and claim-objection addresses come from iWYZE’s complaints infographic, which is linked from its contact page. Existing customers can manage their policy in the wyze HUB app, where you can inspect your car with your phone, download documents, and log and track claims.
How the iWYZE call me back works
- Go to iwyze.co.za/car-insurance, or use the quote box on the home page.
- Enter your name and surname and your cellphone number.
- Choose Car. Home, Life and More are also available.
- Tap “call me back”. Each car cover level on the car insurance page also has its own call me back button.
iWYZE says you can get a quote and buy in under 2 minutes, with car insurance from about R500 a month. Premiums depend on your risk profile and are reviewed every year. If you are already a customer, use the “Existing customers click here” link rather than the quote form.
iWYZE car insurance cover options
| Cover | What it includes |
|---|---|
| Third Party | Liability to third parties |
| Third Party, Fire & Theft | Liability to third parties; hijacking; theft or attempted theft; loss or damage from fire, lightning and explosion |
| Comprehensive | All of the above, plus loss of or damage to your own vehicle, accidents and natural disasters |
On comprehensive cover, iWYZE lists cover for loss or damage from road accidents; theft and hijacking, including attempts; damage from fire or natural disasters such as storms, hail and floods; and third-party claims if you are held legally liable for damage to another vehicle, injury to another person, or damage to someone else’s property.
iWYZE’s Road Emergency Services are included automatically with every vehicle insured on an iWYZE car policy. Optional extras are Tyre and Rim Cover, for damage or replacements your car insurance does not cover, and Scratch and Dent Cover, for minor chips, dents and light scratches.
Built-in benefits and optional extras
- Road and Home Emergency Services: included automatically, 24 hours a day, 365 days a year.
- Keys, locks and remotes: compensation if they are lost or damaged.
- Emergency accommodation: an overnight stay for you and one passenger if you have an accident more than 100km from home.
- Cash Back Bonus: 10% of your premiums back in cash after every 3 claim-free years.
- Bundle and save: the more vehicles you insure, the lower the premium per vehicle. You can also bundle car and home insurance.
- Optional at an extra premium: car hire cover and credit shortfall cover.
Lowering your premium
iWYZE’s blog says one of the most effective ways to lower your monthly car insurance premium is to adjust your standard excess. Its car insurance calculator article explains how premiums are worked out. When a consultant calls you back, ask them to quote at different excess levels so you can compare.
Claims
To claim, call 0860 93 94 93 or log the claim in the wyze HUB app, where you can also track its progress. If you disagree with a claim decision, email claimobjections@iwyze.co.za. For service complaints, email complaints@iwyze.co.za.
Who underwrites iWYZE
iWYZE car and home insurance is underwritten by Old Mutual Insure Limited (Reg. No. 1970/006619/06), a licensed FSP and non-life insurer. iWYZE life and funeral policies are underwritten by Old Mutual Life Assurance Company (South Africa) Limited (Reg. No. 1999/004643/06).
Sources
- iWYZE, Contact us and home page: iwyze.co.za/contact-us (read 19 September 2026)
- iWYZE, Car Insurance: iwyze.co.za/car-insurance (read 19 September 2026)
- iWYZE complaints infographic (PDF linked from the contact page)