Insurance & Medical Aid · Contact details
iWYZE Contact Details
The iWYZE contact number is 0860 93 94 93, the one Old Mutual iWYZE number for sales, customer care, claims and road and home emergencies. iWYZE is also on WhatsApp at 031 835 4245. Complaints go to complaints@iwyze.co.za, and objections to a claim decision go to claimobjections@iwyze.co.za. Claim documents go to claims@iwyze.co.za and general queries to customercare@iwyze.co.za. Existing customers can manage their policy 24/7 on the wyzeHUB app. Every detail below was read from iwyze.co.za, including its Contact, Claims, FAQ, car insurance and complaints process pages, on 16 and 26 September 2026.
Old Mutual iWYZE contact details at a glance
| What you need | Contact |
|---|---|
| Customer care, quotes and claims | 0860 93 94 93 |
| Road and home emergencies | 0860 93 94 93; SOS in the wyzeHUB app |
| 031 835 4245 (+27 31 835 4245) | |
| Complaints | complaints@iwyze.co.za |
| Claim documents | claims@iwyze.co.za |
| Customer care email (including cancellations) | customercare@iwyze.co.za |
| Online support email | onlinesupport@iwyze.co.za |
| Objections to a claim outcome | claimobjections@iwyze.co.za |
| Call me back | Form on iwyze.co.za/contact |
| Self-service | wyzeHUB app (iOS and Android) |
The iWYZE WhatsApp number
iWYZE’s WhatsApp number is 031 835 4245, which dials as +27 31 835 4245 from outside South Africa. Send a WhatsApp message for policy questions, quotes or customer care, or to notify a claim. If you would rather speak to someone, the same queries are handled on 0860 93 94 93.
Old Mutual iWYZE contact number
iWYZE’s website uses one number, 0860 93 94 93, for its Emergency, Call Us and Send HELP options, for notifying a claim, and for questions about what your policy covers. The iWYZE Contact page describes 0860 93 94 93 as the one number to remember in an emergency, for its road and home emergency service. If you would rather be called, the Call me back form asks for your name and surname, cellphone number, the reason (quotes, claims, customer care or complaints), the product, such as car, home contents, buildings, life, legal, business, scratch and dent, or tyre and rim cover, and a message. iWYZE is part of Old Mutual: its short-term insurance is underwritten by Old Mutual Insure Limited, and its life and funeral policies by Old Mutual Life Assurance Company (South Africa) Limited.
iWYZE cancellation contact number and email
To cancel an iWYZE policy, call 0860 93 94 93 or give written notice to customercare@iwyze.co.za. iWYZE does not publish a separate cancellations number or email. Household contents policies can be cancelled at any time with immediate effect by phone or in writing, and the initiation fee may be retained. For step-by-step car policy cancellation, see iWYZE car insurance cancellation contact details.
iWYZE claims
iWYZE asks you to notify it of a claim as soon as possible, on 0860 93 94 93, on WhatsApp, or by requesting a claim call back on iwyze.co.za/claim. For all claims, have your iWYZE policy number, your ID number and any relevant documents ready. For car, homeowners, household contents and value-added products, you also need a SAPS case number if applicable. For business claims, you need a SAPS case number where applicable and certified financial results for business interruption claims. For life claims, iWYZE asks you or your beneficiary questions about the full circumstances of the incident. You must provide the information within the period the agent specifies, and existing customers can log and track claims in the wyzeHUB app.
iWYZE claims department contact details
Register a claim on 0860 93 94 93 or by emailing customercare@iwyze.co.za. Send your claim documents to claims@iwyze.co.za. For car claims specifically, see iWYZE car insurance claim contact details.
iWYZE motor insurance and roadside assistance
The iWYZE roadside assistance number is 0860 93 94 93, the same number used for car insurance quotes and claims. Road Emergency Services are automatically included with every vehicle iWYZE insures, up to R4 000 or two incidents a year. They cover a flat tyre, a flat battery, keys locked in the car, running out of fuel, and a breakdown (not an accident), with a tow to the nearest service provider. For more on iWYZE motor insurance, see iWYZE car insurance contact details.
wyzeHUB app and emergencies
iWYZE says that on wyzeHUB you can download your policy document or confirmation of cover, do a vehicle self-inspection with your phone, ask for a call back to add cover, and track your claims. In a road or home emergency, you can sign in to request help through the SOS service, live-track the help on a map and chat to the responder on the way. If you need a vehicle inspection centre or an HIV test location for a life policy, the Contact page has a Find a service provider tool that shows Autoboys vehicle inspection centres near your address.
iWYZE complaints process
iWYZE’s complaints process says to email complaints@iwyze.co.za with your contact number and the nature of the complaint. iWYZE acknowledges the complaint, gives you its investigation timelines, keeps you informed and does not charge for complaining. If you are not satisfied with the outcome, its Objections Team reviews the matter at claimobjections@iwyze.co.za.
What iWYZE covers
Old Mutual iWYZE sells car insurance with an optional Cash Back Bonus, tyre and rim cover, scratch and dent cover, buildings insurance, household contents insurance, life insurance, legal cover, business insurance for sole proprietors and established businesses, and gap cover. You can get a quote online in about two minutes by entering your name and cellphone number and choosing car, home, life or more, and iWYZE says it offers special premiums when you bundle more products with it. Quote the product you hold when you call, so your query reaches the right team.
iWYZE does not publish a separate commercial or business insurance department number: use 0860 93 94 93 or the Call me back form for all products. iWYZE does not offer personal loans; its website lists insurance products only.
Frequently asked questions
What is the iWYZE cancellation contact number?
Call 0860 93 94 93, or cancel in writing by email to customercare@iwyze.co.za. There is no separate cancellations line.
What is the iWYZE claims department email?
Send claim documents to claims@iwyze.co.za. To register a claim, call 0860 93 94 93.
What is the iWYZE roadside assistance number?
0860 93 94 93. Road Emergency Services are included with every insured vehicle, up to R4 000 or two incidents a year.
Does iWYZE offer personal loans?
No. iWYZE sells insurance only: car, home, life, legal, business and gap cover.
Sources
- iWYZE home, Contact and Claims pages, iwyze.co.za, read 16 September 2026
- iWYZE Customer Complaint Process document, linked from iwyze.co.za/contact, read 16 September 2026
- iWYZE Contact page (including its online support email), iwyze.co.za/contact, read 26 September 2026
- iWYZE FAQ page, iwyze.co.za/faq, read 26 September 2026
- iWYZE Car Insurance page, iwyze.co.za/car-insurance, read 26 September 2026