Insurance & Medical Aid · Support
iWYZE Claims Department Contact Details
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The iWYZE claims number is 0860 93 94 93, the same line iWYZE uses for road and home emergencies, and you can also manage your claim on WhatsApp at +27 31 835 4245. iWYZE is Old Mutual’s direct insurer brand, selling car, home, life, funeral, business and value-added products.
This page covers iWYZE claims only. For iWYZE’s other contact routes, see the main iWYZE contact details page.
iWYZE claims department contact details at a glance
| Route | Details |
|---|---|
| Claims notification and road & home emergencies | 0860 93 94 93 |
| Manage your claim on WhatsApp | +27 31 835 4245 |
| Claim call-back request form | iwyze.co.za/claim |
| wyzeHUB self-service app (log and track claims) | wyzeHUB app (iOS / Android) |
| Claim objections team | claimobjections@iwyze.co.za |
| Complaints | complaints@iwyze.co.za |
| Online support email | onlinesupport@iwyze.co.za |
| Address | St Andrews Rd, Parktown, Johannesburg, 2193 |
Official iWYZE claims route
iWYZE asks you to notify it of a claim as soon as possible. You have four ways to do it:
- Phone: call 0860 93 94 93 to notify a claim. The same number handles road and home emergency services.
- WhatsApp: manage your claim on WhatsApp at +27 31 835 4245.
- Call-back request: fill in your name, cellphone number and the type of cover (car, home, life or other) on the claim page at iwyze.co.za/claim, and iWYZE calls you back to register the claim.
- wyzeHUB app: log a claim through online First Notification of Loss (FNOL) and track it in the app.
iWYZE’s website also lists onlinesupport@iwyze.co.za as an email address, but for claims the phone line, WhatsApp, call-back form or app is the route iWYZE describes.
What you need before contacting iWYZE
- All claims: your iWYZE policy number, your ID number and any other relevant claim documentation.
- Car, homeowners, household contents and value-added product claims: a SAPS case number, if applicable.
- Business interruption claims: certified financial results.
- Life claims: iWYZE asks you or the beneficiary questions about the full circumstances leading up to the incident, so have those details ready.
Short-term products are underwritten by Old Mutual Insure Limited (Reg. No 1970/006619/06), a licensed FSP and non-life insurer. Life and funeral products are underwritten by Old Mutual Life Assurance Company (South Africa) Limited (Reg. No 1999/004643/06), a licensed FSP and life insurer.
Step-by-step claims process
- Gather your policy number, ID number, SAPS case number (if applicable) and supporting documents.
- Notify the claim: call 0860 93 94 93, WhatsApp +27 31 835 4245, request a call back on the claim page, or log it in the wyzeHUB app.
- Provide the information the agent asks for within the period the agent specifies.
- Track the claim in wyzeHUB.
- If you disagree with the outcome, email the Objections Team at claimobjections@iwyze.co.za.
Escalation route
If you are unhappy with a claim outcome, iWYZE’s Objections Team reviews the matter. Email your objection to claimobjections@iwyze.co.za with your policy and claim details. For other complaints about iWYZE’s service, email complaints@iwyze.co.za.
For other insurers, browse the insurance and medical aid hub or the insurance directory, I to L listings.
Frequently asked questions
What is the iWYZE claims contact number?
Call 0860 93 94 93 to notify a claim. It is also the road and home emergency line.
Can I manage my iWYZE claim on WhatsApp?
Yes. iWYZE’s claims WhatsApp number is +27 31 835 4245.
What documents do I need for an iWYZE claim?
Your policy number, ID number and relevant claim documents, plus a SAPS case number if applicable. Business interruption claims need certified financial results.
How do I object to an iWYZE claim decision?
Email the Objections Team at claimobjections@iwyze.co.za. General complaints go to complaints@iwyze.co.za.
Sources
- iWYZE, Claim: iwyze.co.za/claim, read 2026-09-26
- iWYZE, Contact: iwyze.co.za/contact, read 2026-09-26
- iWYZE, Support (underwriters): iwyze.co.za/support, read 2026-09-26
- iWYZE, Complaints infographic (PDF, linked from the contact page), read 2026-09-26