Insurance & Medical Aid · Contact details
Old Mutual Car Insurance Contact Details
The Old Mutual car insurance contact number is 0860 93 94 93, the iWYZE line that covers quotes, policy changes, claims and road emergencies. Old Mutual sells its motor insurance under the iWYZE brand, so that one number is the motor desk; the group’s own client care line, 0860 933 333, will route a motor query rather than resolve it.
Old Mutual car insurance contact details at a glance
| iWYZE, all motor matters | 0860 93 94 93 |
|---|---|
| iWYZE road and home emergencies | 0860 93 94 93 |
| iWYZE WhatsApp | 031 835 4245 |
| Old Mutual client care | 0860 933 333 |
| Old Mutual service email | service@oldmutual.com |
| Old Mutual Rewards | 0860 700 800 |
| Report fraud, Tip-offs Anonymous | 0800 222 117 |
| Websites | iwyze.co.za and oldmutual.co.za |
Old Mutual iWYZE car insurance
iWYZE is Old Mutual’s direct short-term insurance business. Direct means it sells to the public rather than through brokers, so there is no intermediary holding your file. The contact centre is both the sales channel and the service channel, which is why a single number, 0860 93 94 93, covers the whole life of a policy, from a first quote to a final claim.
Searching for Old Mutual car insurance and landing on the group’s main client care number is the common detour. The group line is not wrong, it is just not the motor desk, and you will be transferred. If you do reach it first, say the query is about motor insurance and ask for iWYZE by name rather than working through a general menu.
For a quote, have the vehicle details, where it is parked overnight and the licence details of everyone who drives it, since all three affect the premium. For a claim, have the policy number, the vehicle registration, the date, time and place of the incident, and the case number if the police were involved.
The iWYZE emergency number is the same number
iWYZE publishes 0860 93 94 93 as its road and home emergency line as well, describing it as the one number to remember in an emergency. There is no separate towing or roadside number to look up at the side of the road. Save it to your phone now rather than trying to find it later; a single number only helps if it is already in your contacts.
Members signed in to the wyzeHUB app can also request emergency assistance through an SOS function, which lets you track the responder on a map and chat to them while they are on the way.
iWYZE WhatsApp number
iWYZE takes WhatsApp on 031 835 4245, a Durban number, reached from the Chat on WhatsApp button on its site. Use that one for a motor policy. Old Mutual’s group WhatsApp service works differently: you save 0860 933 333 as a contact and send Hi, then follow the menu, and the same number serves as both the call centre and the WhatsApp line. The group menu handles Old Mutual’s savings, investment and life products, so it is not the fastest route to the motor desk.
Self-service in the wyzeHUB app
iWYZE’s app is called wyzeHUB and is on iOS and Android. It lets you download your policy document or confirmation of cover, complete a vehicle self-inspection, track a claim, and request a call back.
The call back form on the site asks you to pick a reason, from quotes, claims, customer care or complaints, and a product, from car, home contents, buildings, life, legal, business, scratch and dent, or tyre and rim. Choosing accurately is what gets you to the right person. The site also has a finder for vehicle testing centres, which is where a required vehicle inspection is done.
Which Old Mutual number is which
Old Mutual publishes several numbers and they are not interchangeable.
- 0860 933 333 is client care, open 08:00 to 17:00 Monday to Friday and closed on Saturdays and Sundays. Email service@oldmutual.com.
- 0860 700 800 is Old Mutual Rewards, not a general service line, open 08:00 to 17:00 Monday to Friday, with rewards@oldmutual.com.
- 0860 662 265, dialled as 0860 OMBANK, is OM Bank, which also offers in-app chat.
- 0800 222 117 is Tip-offs Anonymous, for reporting suspected fraud. Old Mutual describes it as toll free and available 24 hours a day, with toahotline@tip-offs.com as the email route.
Note the contrast in hours. The group lines close at 17:00 on weekdays and do not open at weekends, while the iWYZE emergency line exists precisely for the times when the office lines are shut.
Who underwrites Old Mutual car insurance
iWYZE is underwritten by Old Mutual Insure Limited, registration number 1970/006619/06, a licensed non-life insurer. The iWYZE life and funeral policies are underwritten separately, by Old Mutual Life Assurance Company (South Africa) Limited, registration number 1999/004643/06. So a motor claim and a life claim on iWYZE paperwork sit with two different licensed insurers, even though you phone the same number. It is worth knowing which entity your policy schedule names.
Frequently asked questions
What is the Old Mutual car insurance contact number?
Call iWYZE on 0860 93 94 93. That single line handles quotes, policy changes, claims and road emergencies for Old Mutual’s motor insurance.
Does iWYZE have a WhatsApp number?
Yes. iWYZE takes WhatsApp on 031 835 4245, reached from the Chat on WhatsApp button on its site. Old Mutual’s group WhatsApp uses 0860 933 333 instead.
Is the iWYZE emergency number different from the claims number?
No. iWYZE publishes 0860 93 94 93 as both the service number and the road and home emergency line. There is no separate towing or roadside number.
What is Old Mutual’s general client care number?
0860 933 333, open 08:00 to 17:00 on weekdays and closed at weekends, with service@oldmutual.com as the email route. It serves the wider group, so a motor query will be routed to iWYZE.
Sources
- iWYZE contact page, iwyze.co.za/contact, for 0860 93 94 93 as both the service and emergency number, the WhatsApp number, the wyzeHUB functions and the call back categories (read 24 September 2026)
- iWYZE home page, for the underwriting statements and registration numbers (read 24 September 2026)
- Old Mutual contact page, oldmutual.co.za/contact-us, for client care, Rewards, OM Bank and Tip-offs Anonymous numbers, their hours and the WhatsApp instructions (read 24 September 2026)