Old Mutual’s direct car insurance is sold under the iWYZE brand. Searching for Old Mutual car insurance and reaching Old Mutual’s main client care line is a common detour — iWYZE publishes its own number, and that is the faster route.
Official provider route
- iWYZE: 0860 93 94 93
- Old Mutual general client care: 0860 933 333
- Old Mutual alternative service line: 0860 700 800
- Report fraud, Tip-offs Anonymous: 0800 222 117
Old Mutual publishes more than one general service number, so if you reach the group line first, say that the query concerns motor insurance and ask to be directed to iWYZE rather than working through a general menu.
Use the iWYZE number for a motor policy — quotes, policy changes and claims. The Old Mutual client care line serves the wider group and will route rather than resolve a motor insurance query.
Product or service support
iWYZE is Old Mutual’s direct short-term insurance business, selling motor and household cover straight to the public rather than through brokers. Because it is direct, there is no intermediary holding your file: the contact centre is both the sales channel and the service channel, so the number above covers the whole life of the policy.
Old Mutual Limited is the licensed controlling company of the designated Old Mutual Limited insurance group, and entities within the group are separately licensed financial services providers. In practice that means a motor policy sits with a different licensed entity from a life policy or a retirement product, even though both carry the Old Mutual name.
Eligibility, account or policy requirements
Have the policy number, the vehicle registration and the driver’s licence details of the regular driver ready. For a claim, note the date, time and place of the incident, the police case number if one was issued, and the details of any other vehicle involved.
A police case number is generally required for theft, hijacking and accidents involving injury, and obtaining it later is considerably harder than at the time.
Escalation route
Because iWYZE sells directly, the quote and the policy are built from what you tell it about the vehicle, where it is kept overnight and who drives it. Those answers form part of the contract, so if any of them change — a new regular driver, a move to a different suburb, a garage that is no longer used — tell the insurer rather than leaving it until a claim.
Old Mutual also publishes a Tip-offs Anonymous fraud line for the group, which is the route for reporting suspected fraud rather than for a policy query.
Report a claim promptly and get a claim number on the first call. If a claim outcome is disputed, ask for the assessor’s reasoning in writing and lodge an internal complaint with a reference number.
Short-term insurance complaints that remain unresolved after the insurer’s internal process can be escalated to the National Financial Ombud Scheme, which covers motor and household insurance in South Africa.
Sources
Contact details on this page were checked against iWYZE’s own contact page, iwyze.co.za/contact-us, and Old Mutual’s contact page, oldmutual.co.za/contact-us, on 30 August 2026. Routes the providers do not publish are not listed here.