Insurance & Medical Aid · Support
iWYZE Car Insurance Claims Contact Details
All Insurance & Medical Aid contactsComplaints & escalation
To claim on iWYZE car insurance, call 0860 93 94 93 or manage your claim on WhatsApp at +27 31 835 4245. iWYZE is Old Mutual’s direct insurer, and its car, home and business cover is underwritten by Old Mutual Insure Limited.
iWYZE uses the same number for claims, road and home emergencies and general service. For its other routes, see the main iWYZE contact details page.
iWYZE car insurance claims contact details at a glance
| Route | Details |
|---|---|
| Register a claim / road and home emergencies | 0860 93 94 93 |
| WhatsApp (manage your claim) | +27 31 835 4245 |
| Claim call-back request form | iwyze.co.za/claim |
| wyzeHUB self-service app (track claims) | wyzeHUB app (iOS and Android) |
| Claim objections team | claimobjections@iwyze.co.za |
| Complaints | complaints@iwyze.co.za |
Official iWYZE car claims route
iWYZE asks you to notify it of a claim as soon as possible. Call 0860 93 94 93, which is also the number for road and home emergency services. You can manage your claim on WhatsApp at +27 31 835 4245, or request a claim call back on iwyze.co.za/claim with your name and cellphone number, and iWYZE will phone you to register the claim.
Once the claim is registered, you can track it online through First Notification of Loss (FNOL) or in the wyzeHUB app, where you can also manage your policy.
What you need before contacting iWYZE
- Your iWYZE policy number.
- Your ID number.
- A SAPS case number, where applicable, for car, homeowners, household contents and value-added product claims.
- Any other documents relevant to the claim.
The information must be supplied within the period the iWYZE agent gives you, so ask for that deadline when you register the claim.
Step-by-step claims process
- Call 0860 93 94 93, chat on WhatsApp at +27 31 835 4245, or submit a claim call-back request with your name and cellphone number.
- Give your policy number, ID number, SAPS case number (if applicable) and supporting documents within the period the agent specifies.
- Track the claim in the wyzeHUB app or online.
- If you are unhappy with the outcome, email the Objections Team at claimobjections@iwyze.co.za. For service complaints, email complaints@iwyze.co.za.
Escalation route
iWYZE separates disputed claim outcomes from general complaints. If you disagree with a claim decision, write to the Objections Team at claimobjections@iwyze.co.za. If your complaint is about service, email complaints@iwyze.co.za. The short-term underwriter is Old Mutual Insure Limited, registration number 1970/006619/06, a licensed financial services provider and non-life insurer.
Compare other car insurers in the insurance directory I to L listings or the insurance and medical aid hub.
Frequently asked questions
What is the iWYZE car insurance claims number?
Call 0860 93 94 93 to register a claim. The same number handles road and home emergencies.
Does iWYZE have a WhatsApp number for claims?
Yes. You can manage your claim on WhatsApp at +27 31 835 4245.
How do I track my iWYZE claim?
Track it online through First Notification of Loss or in the wyzeHUB app.
How do I dispute an iWYZE claim decision?
Email the Objections Team at claimobjections@iwyze.co.za. General service complaints go to complaints@iwyze.co.za.
Sources
- iWYZE, Claims: iwyze.co.za/claim, read 2026-09-26
- iWYZE, Contact: iwyze.co.za/contact, read 2026-09-26
- iWYZE, Complaints process infographic (PDF): d3ln7knmhh7r89.cloudfront.net/static/iWYZE_complaints_infographic.pdf, read 2026-09-26