Insurance & Medical Aid · Contact details
iWYZE Home Insurance Contact Details
The iWYZE home insurance contact number is 0860 93 94 93, the single line iWYZE uses for customer service, claims and 24/7 home emergencies, and its WhatsApp number is 031 835 4245. Complaints go by email to complaints@iwyze.co.za. iWYZE is a direct insurer brand whose home buildings and household contents cover is underwritten by Old Mutual Insure Limited.
iWYZE home insurance contact details at a glance
| Route | Details |
|---|---|
| Customer service, claims and home emergencies | 0860 93 94 93 |
| 031 835 4245 (chat only) | |
| Home insurance quote / call-me-back form | iwyze.co.za/products/home-insurance |
| Complaints email | complaints@iwyze.co.za |
| Complaints by phone | 0860 93 94 93 |
| Claim objections team | claimobjections@iwyze.co.za |
| Home Emergency Services | 24/7 |
The iWYZE home insurance contact number and WhatsApp
Call 0860 93 94 93 for home insurance questions, to notify iWYZE of a claim, and for Home Emergency Services. The WhatsApp number 031 835 4245 is for chat, not voice calls. For a new quote, fill in the call-me-back form on the iWYZE home insurance page, choosing home buildings, home contents or both, and a consultant will call you.
What iWYZE home insurance covers
iWYZE home insurance comes in two parts, which you can take separately or together:
- Buildings insurance: covers the physical structure of your home.
- Household contents cover: covers the possessions inside your home.
Optional extras include cover for geyser repairs and power surges. Home Emergency Services are included for iWYZE Home Insurance policyholders and are available 24/7 on 0860 93 94 93.
How to claim on iWYZE home insurance
To register a homeowners or household contents claim, have these ready:
- your iWYZE policy number;
- your ID number;
- supporting documents for the loss;
- a SAPS case number, if applicable.
Then call 0860 93 94 93 to notify iWYZE of the claim, give your policy number, ID number, the relevant documents and a SAPS case number where applicable, and supply the listed information within the period the agent gives you. iWYZE does not run a separate home insurance line: the same 0860 93 94 93 number covers its other products too. For those, see the main iWYZE contact details page.
Complaining to iWYZE about a claim decision
To complain, email complaints@iwyze.co.za or call 0860 93 94 93. If you are unhappy with the outcome of a claim or complaint, iWYZE’s Objections Team will review the matter; email your objection to claimobjections@iwyze.co.za.
iWYZE short-term products, including home buildings and household contents cover, are underwritten by Old Mutual Insure Limited, Reg. No 1970/006619/06, a licensed FSP and non-life insurer.
For other home insurers, browse the insurance and medical aid hub or the insurance directory I to L listings.
Frequently asked questions
What is the iWYZE home insurance contact number?
Call 0860 93 94 93. It is the same number for sales, claims and home emergencies.
Does iWYZE have a WhatsApp number?
Yes, you can chat to iWYZE on WhatsApp at 031 835 4245. It is for chat, not voice calls.
How do I lodge a complaint with iWYZE?
Email complaints@iwyze.co.za or call 0860 93 94 93. Objections to an outcome go to claimobjections@iwyze.co.za for the Objections Team to review.
Is iWYZE home emergency help available at night?
Yes. Home Emergency Services are included for iWYZE Home Insurance policyholders and are available 24/7 on 0860 93 94 93.
How do I get an iWYZE home insurance quote?
Fill in the call-me-back form on the iWYZE home insurance page at iwyze.co.za/products/home-insurance, choosing home buildings, home contents or both, and a consultant will call you.
Who underwrites iWYZE home insurance?
Old Mutual Insure Limited, Reg. No 1970/006619/06, a licensed FSP and non-life insurer, underwrites iWYZE’s short-term products including home buildings and household contents cover.
Sources
- iWYZE, Home insurance: iwyze.co.za/products/home-insurance, read 2026-09-26
- iWYZE, Contact: iwyze.co.za/contact, read 2026-09-26
- iWYZE, Claim: iwyze.co.za/claim, read 2026-09-26
- iWYZE, Complaints infographic (PDF): d3ln7knmhh7r89.cloudfront.net/static/iWYZE_complaints_infographic.pdf, read 2026-09-26