Budget Insurance uses the same number, 0861 60 01 20, for new quotes and for existing policyholders, so there is no need to work out which line you belong on — but there is a catch worth knowing. Sales and support keep different hours. Sales runs late into the evening on weekdays and opens on public holidays; support closes at 17:00 and is shut on public holidays entirely. So the same number answered at 18:30 on a Tuesday will reach someone who can sell you a policy but not someone who can service the one you have. Emergency roadside and home assistance is a separate number and is the one that matters outside office hours. Claims disputes and complaints each have their own mailbox, and there is a distinct anonymous fraud line. All details below come from Budget Insurance’s own contact page.
Official contact channels
- New sales quotes and customer service: 0861 60 01 20
- Emergency roadside and home assistance: 0860 10 42 11
- Compliments and complaints: [email protected]
- Claims disputes: [email protected]
- Complaints resolution: 0860 00 42 94
- Report fraud, safely and anonymously: 0861 115 653
- Online: policy self-service through the Budget account login and the Budget app
What this organisation provides
Budget Insurance sells short-term and life cover in South Africa: car insurance, home and building insurance, portable possessions, motorcycle, business and life products, along with value-added benefits including a cash back bonus and business assistance. Its address places it at Auto & General Park, which is the Telesure group campus — so Budget sits alongside sister insurance brands rather than operating as a standalone company, and the group also runs brands in Australia, Singapore and the United Kingdom. Practically, that means a policy is administered by Budget specifically, so quote the Budget policy number rather than assuming a group-wide record.
Address and operating information
- Address: 1 Telesure Lane, Auto & General Park, Riverglen, Dainfern, 2191
- Sales hours: Monday to Thursday 08:00 to 19:00, Friday 08:00 to 18:00, Saturday 08:00 to 13:00, closed Sunday, public holidays 08:00 to 13:00
- Support hours: Monday to Friday 08:00 to 17:00, Saturday 08:00 to 13:00, closed Sunday, closed public holidays
The gap between those two sets of hours is the practical trap on this page. If you need to change or query an existing policy, aim for a weekday before 17:00 or a Saturday morning. Outside that, only sales and the emergency assistance line are staffed.
Support and escalation routes
- Raise the matter first on 0861 60 01 20 within support hours, and keep the reference.
- For a complaint, use [email protected] or the complaints resolution line on 0860 00 42 94. Budget publishes a written description of its complaints handling process, which is worth reading before escalating.
- A rejected or disputed claim goes to [email protected] specifically. That is a different route from a general complaint, and using it is what gets the claim decision itself reviewed.
- Suspected fraud goes to 0861 115 653, which Budget publishes as a safe and anonymous channel rather than routing it through customer service.
- Once the insurer’s internal process is exhausted, an unresolved short-term insurance complaint can be referred to the relevant financial services ombud scheme.
Sources
The telephone numbers, email addresses, address and operating hours on this page were read from Budget Insurance’s own contact page at budgetinsurance.co.za on 30 August 2026. The two email addresses are published there in an obfuscated form to deter scraping; they are reproduced above as they resolve, matched to the labels beside them on the page. Nothing has been inferred or taken from a directory.