Insurance & Medical Aid · Contact details
Istore Insurance Contact Details
The iStore Insurance contact number is 021 403 9170, open Monday to Friday from 08:30 to 17:00, and the email address is enquiries@istoreinsure.co.za. iStore Insurance is device cover sold exclusively through iStore, insured by Old Mutual Alternative Risk Transfer Insure Limited and administered by Administration Plus (Adminplus).
iStore Insurance is not the same as iStore’s own iCare warranty or iStore’s store and tech support. For sales, repairs and store queries, see iStore contact details.
iStore Insurance contact details at a glance
| Route | Details |
|---|---|
| iStore Insurance enquiries | 021 403 9170 |
| iStore Insurance email | enquiries@istoreinsure.co.za |
| Hours | Monday to Friday 08:30 to 17:00 |
| Online claim form | istoreinsure.co.za/claims/ |
| Self-service policy portal | istoreinsure.co.za/self-service/ |
| Apply for cover | istoreinsure.co.za/apply/ |
| Adminplus claims email (vehicle-theft repair invoices) | claims@adminplus.co.za |
| Adminplus claims fax | 086 505 6721 |
How to contact iStore Insurance
Call 021 403 9170 or email enquiries@istoreinsure.co.za for cover and policy questions. If you already have a policy, log in to the self-service portal at istoreinsure.co.za/self-service/. To take out cover, use the quick quote and application at istoreinsure.co.za/apply/.
What is covered and what it costs
iStore Insurance covers iPhone, Mac, iPad, Apple Watch and iStore Pre-owned products against theft, loss, accidental damage and liquid damage. It does not cover wear and tear, viruses, batteries or accessories, or warranty claims.
Premiums start from R165pm for an iPhone, R150pm for a Mac, R89pm for an iPad and R60pm for an Apple Watch. The actual premium depends on the device value and your risk profile.
How to claim on iStore Insurance
Claims start with the online claim form, which comes in individual and business versions. To make a claim:
- If your device is lost or stolen, report it to SAPS within 48 hours of discovering the loss and get a case number.
- Complete the online claim form within 30 days of the loss, entering the IMEI, your ID and the device details.
- Upload a copy of your ID, an affidavit and the other documents requested, such as a photo of the phone box and your iStore statement.
- If the device was stolen from a vehicle, send the vehicle repair invoice to claims@adminplus.co.za or fax it to 086 505 6721.
- Choose an iStore collection or delivery store on the form, and follow up on 021 403 9170 or enquiries@istoreinsure.co.za.
What every claim needs
Every claim needs a copy of your ID and an affidavit. Lost and stolen claims also need an ITC reference number, the SAPS case number and the name of the police station. Claims are processed by Adminplus, which may run ITC checks and check network billing and last-usage data, CCTV and SAPS records to validate a claim.
The insurer is Old Mutual Alternative Risk Transfer Insure Limited, FSP 49551, Reg. No. 1966/10741/06 as printed on the site. The underwriting manager and claims administrator is Administration Plus (Pty) Ltd, FSP 36841.
Complaints and unresolved claims
iStore Insurance does not publish a separate complaints line. Put an unresolved query or claim in writing to enquiries@istoreinsure.co.za with your policy or claim details, so there is a record.
For other insurers, browse the insurance and medical aid hub or the insurance directory I to L listings.
Frequently asked questions
What is the iStore Insurance contact number?
Call 021 403 9170, Monday to Friday 08:30 to 17:00, or email enquiries@istoreinsure.co.za.
How do I claim on iStore insurance?
Complete the online claim form at istoreinsure.co.za/claims/ within 30 days of the loss. Report a lost or stolen device to SAPS within 48 hours first.
What does iStore insurance cover?
Theft, loss, accidental damage and liquid damage on iPhone, Mac, iPad, Apple Watch and iStore Pre-owned products. Wear and tear, viruses, batteries, accessories and warranty claims are not covered.
How much is iStore insurance?
Premiums start from R165pm for an iPhone, R150pm for a Mac, R89pm for an iPad and R60pm for an Apple Watch. The actual premium depends on the device value and your risk profile.
Sources
- iStore Insurance, home page: istoreinsure.co.za, read 2026-09-26
- iStore Insurance, Claims: istoreinsure.co.za/claims/, read 2026-09-26