Insurance & Medical Aid · Contact details
Capitec Funeral Cover Contact Details
The Capitec funeral cover contact number is 0860 10 20 43, Capitec’s 24-hour Client Care Centre. You can also use WhatsApp on 067 418 9565, email funeral cover claims to InsuranceClaims@capitec.com, or request burial repatriation on 0860 77 75 54. Capitec funeral cover can be applied for on the Capitec app or at a branch, with up to R100 000 cover for yourself and cover for up to 21 family members. These details were read from capitecbank.co.za’s Funeral Cover, Funeral Cover claims and Contact us pages on 19 September 2026.
Capitec funeral cover contact details at a glance
| What you need | Contact |
|---|---|
| Client Care Centre (24 hours) | 0860 10 20 43 |
| Calling from outside South Africa | +27 21 440 3580 |
| WhatsApp (06:00 to 22:00) | 067 418 9565 |
| Funeral cover claims email | InsuranceClaims@capitec.com |
| Burial repatriation requests | 0860 77 75 54, the app, or WhatsApp 067 418 9565 |
| General client care email | ClientCareCentre@capitecbank.co.za |
| In person | Any Capitec branch |
For general contact about Capitec funeral cover, the Client Care Centre number is 0860 10 20 43. If you are outside South Africa, the page lists +27 21 440 3580. WhatsApp is available on 067 418 9565 from 06:00 to 22:00, while the general client care email is ClientCareCentre@capitecbank.co.za. You can also visit any Capitec branch.
The funeral cover is underwritten by Capitec Life Limited, a licensed life insurer and financial services provider (FSP 54090), registration number 2021/924456/06.
Capitec bank funeral cover applications and premiums
Capitec bank funeral cover is applied for on the Capitec app or at a branch. Capitec says no documents are needed to apply, but you will need the birth dates of every family member you want to add.
On the app, you can calculate a premium for the amount of cover you want, or choose a monthly premium that fits your budget and see how much cover it buys. Your premium depends on the cover amount selected and the family members added to the policy. Capitec says there are no automatic annual premium increases.
Who Capitec funeral cover can cover
You can cover yourself and up to 21 family members. This can include up to 2 spouses, 5 parents, 10 children and 8 extended blood relatives. The maximum cover differs according to the person covered and, for children and extended relatives, their age.
| Person covered | Maximum cover |
|---|---|
| Policyholder | R100 000 |
| Spouse (18 to 85 years) | R100 000 |
| Children (newborn to 5 years) | R20 000 each |
| Children (6 to 13 years, and 14 and older) | R50 000 each |
| Parents (26 to 85 years) | R50 000 each |
| Extended blood relatives (0 to 5 years) | R20 000 each |
| Extended blood relatives (6 to 85 years) | R50 000 each |
Capitec notes that the law limits how much can be paid for a child’s death across all policies it knows about, so child cover is capped at the legal maximum. A 6-month waiting period applies to death from natural causes. If a covered person dies in an accident, the funeral benefit is doubled from day one. For children, this remains subject to the legal limits.
Capitec funeral cover benefits
- Waiting period waiver: if you switch from another licensed insurer and your waiting period there is over, Capitec waives the natural-death waiting period for the same cover amount, if you qualify. You need the previous policy schedule showing cover was active 31 days before you took Capitec’s cover, and proof it was cancelled or lapsed.
- Voluntary policy pause: pause premiums for up to 6 months. All benefits stop during the pause. This benefit has a 24-month waiting period.
- Newborn premium waiver: full cover for up to 6 months if you apply within 3 months of a birth or legal adoption, with an unabridged birth certificate, hospital or clinic card, or adoption letter. A 6-month waiting period applies.
- Death premium waiver: after an approved claim on the policyholder’s death, other lives stay covered for 6 months without premiums.
- Burial repatriation: transport of the deceased from South Africa, Namibia, Zimbabwe, Botswana, Swaziland, Lesotho or Mozambique to the chosen funeral home closest to the place of burial in South Africa.
How to claim on Capitec funeral cover
For a Capitec funeral cover claim, email InsuranceClaims@capitec.com, visit a branch, send “Hello” to WhatsApp 067 418 9565, or call 0860 10 20 43.
For a natural death, you need the claimant’s and beneficiary’s identity documents, the beneficiary’s banking details if they do not bank with Capitec, the death certificate, and a completed DHA-1663 or DHA-1680 form. Accidental death claims also need a police report.
Capitec says approved payouts into a Capitec account are made immediately, while payouts to other banks may take longer.
Capitec funeral cover burial repatriation
For burial repatriation, use 0860 77 75 54, the app, or WhatsApp 067 418 9565. The benefit covers transport of the deceased from South Africa, Namibia, Zimbabwe, Botswana, Swaziland, Lesotho or Mozambique to the chosen funeral home closest to the place of burial in South Africa.
When requesting repatriation, have your name, address, contact number, policy or ID number, and the deceased’s name, ID number and place of death ready.
Frequently asked questions
What is the Capitec funeral cover contact number?
The Capitec funeral cover contact number for the Client Care Centre is 0860 10 20 43. If you are calling from outside South Africa, the number listed is +27 21 440 3580.
What are the Capitec funeral cover contact details for WhatsApp?
Capitec’s WhatsApp number is 067 418 9565, with the hours listed as 06:00 to 22:00. Funeral cover claims can also be started by sending “Hello” to this number.
What is the Capitec funeral cover claims email address?
The funeral cover claims email is InsuranceClaims@capitec.com. Claims can also be made at a branch, through WhatsApp 067 418 9565, or by calling 0860 10 20 43.
How much Capitec funeral cover can I get?
The policyholder can have up to R100 000 cover, and a spouse aged 18 to 85 years can also have up to R100 000. The limits for children, parents and extended blood relatives are shown in the cover table above.
How do I apply for Capitec funeral cover?
You can apply on the Capitec app or at a branch. Capitec says no documents are needed to apply, but you need the birth dates of the family members you want to add.
Sources
- Capitec Funeral Cover, Funeral Cover claims and Contact us pages, capitecbank.co.za, read 19 September 2026